{
  "channel": "web",
  "session_id": "default:telecom_contas:cert-session-20260530194529",
  "text": "[BillingAgent] Olá, Cristiano! Segue o detalhamento da fatura solicitada:\n\n- Número da fatura: INV-CERT-001\n- Número de telefone: ***CPF_MASKED***\n- Valor total: R$ 249,90\n- Vencimento: 10/06/2026\n- Status: Aberta\n\nItens cobrados:\n- Plano Controle 50GB: R$ 149,90\n- Roaming internacional: R$ 50,00\n- Serviços digitais: R$ 50,00\n\nSe precisar de mais informações sobre esta fatura, estou à disposição.",
  "metadata": {
    "channel_id": null,
    "tenant_id": "default",
    "agent_id": "telecom_contas",
    "original_session_id": "cert-session-20260530194529",
    "conversation_key": "default:telecom_contas:cert-session-20260530194529",
    "message_id": "8e95357c-4ba7-4a51-a6dd-ae5527f23fd2",
    "route": "billing_agent",
    "intent": "billing_invoice_explanation",
    "route_decision": {
      "route": "billing_agent",
      "agent": "billing_agent",
      "intent": "billing_invoice_explanation",
      "confidence": 0.85,
      "reason": "Keyword 'fatura' correspondeu à intent 'billing_invoice_explanation'.",
      "method": "keyword",
      "next_state": null,
      "handoff": false,
      "metadata": {
        "matched_keyword": "fatura"
      },
      "domain": "telecom",
      "mcp_tools": [
        "consultar_fatura",
        "consultar_pagamentos"
      ]
    },
    "domain": "telecom",
    "mcp_tools": [
      "consultar_fatura",
      "consultar_pagamentos"
    ],
    "mcp_results": [
      {
        "tool_name": "consultar_fatura",
        "server_name": "telecom",
        "ok": true,
        "result": {
          "invoice_id": "INV-EXEMPLO-001",
          "msisdn": "11999999999",
          "valor_total": 249.9,
          "vencimento": "2026-06-10",
          "status": "ABERTA",
          "itens": [
            {
              "descricao": "Plano Controle 50GB",
              "valor": 149.9
            },
            {
              "descricao": "Roaming internacional",
              "valor": 50.0
            },
            {
              "descricao": "Serviços digitais",
              "valor": 50.0
            }
          ]
        },
        "error": null,
        "metadata": {
          "server": "telecom",
          "tool": "consultar_fatura"
        }
      },
      {
        "tool_name": "consultar_pagamentos",
        "server_name": "telecom",
        "ok": true,
        "result": {
          "msisdn": "11999999999",
          "pagamentos": [
            {
              "data": "2026-05-10",
              "valor": 199.9,
              "status": "CONFIRMADO"
            },
            {
              "data": "2026-04-10",
              "valor": 189.9,
              "status": "CONFIRMADO"
            }
          ]
        },
        "error": null,
        "metadata": {
          "server": "telecom",
          "tool": "consultar_pagamentos"
        }
      }
    ],
    "judges": [
      {
        "name": "response_quality",
        "score": 1.0,
        "passed": true,
        "reason": "Tamanho e completude básicos"
      },
      {
        "name": "groundedness",
        "score": 0.6,
        "passed": true,
        "reason": "Sem evidência configurada; aprovado com ressalva"
      }
    ],
    "guardrails": [
      {
        "code": "MSIZE",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "size": 83,
          "max_chars": 12000
        }
      },
      {
        "code": "MSK",
        "allowed": true,
        "reason": "",
        "sanitized_text": "Meu nome é Cristiano e quero consultar a fatura INV-CERT-001 do número ***CPF_MASKED***.",
        "metadata": {
          "masked": true,
          "entities": [
            "CPF_MASKED"
          ]
        }
      },
      {
        "code": "TOX",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "toxicity_detected": false,
          "severity": "none",
          "terms": []
        }
      },
      {
        "code": "PINJ",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "prompt_injection_detected": false,
          "score": 0.0,
          "matches": []
        }
      },
      {
        "code": "JBRK",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "jailbreak_detected": false,
          "score": 0.0,
          "matches": []
        }
      },
      {
        "code": "VLOOP",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "history_window": 1,
          "repeated": false
        }
      },
      {
        "code": "PII_OUT",
        "allowed": true,
        "reason": "",
        "sanitized_text": "[BillingAgent] Olá, Cristiano! Segue o detalhamento da fatura solicitada:\n\n- Número da fatura: INV-CERT-001\n- Número de telefone: ***CPF_MASKED***\n- Valor total: R$ 249,90\n- Vencimento: 10/06/2026\n- Status: Aberta\n\nItens cobrados:\n- Plano Controle 50GB: R$ 149,90\n- Roaming internacional: R$ 50,00\n- Serviços digitais: R$ 50,00\n\nSe precisar de mais informações sobre esta fatura, estou à disposição.",
        "metadata": {
          "masked": true,
          "entities": [
            "CPF_MASKED"
          ]
        }
      },
      {
        "code": "CMP",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "softened_absolute_claims": 0
        }
      },
      {
        "code": "REVPREC",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "has_action_claim": false,
          "confirmed": false
        }
      },
      {
        "code": "GND",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "grounded": false,
          "risk": "high",
          "is_specific": true
        }
      },
      {
        "code": "ALUC_RISK",
        "allowed": true,
        "reason": "",
        "sanitized_text": null,
        "metadata": {
          "risk": "low",
          "support_count": 0
        }
      }
    ]
  }
}