ajuste no contas

app/domain/contas/conversation_policy.py

@@ -147,10 +147,36 @@ def evaluate(state: dict[str, Any]) -> PolicyDecision | None:
     method = str(route_decision.get("method") or "")
     intent = str(state.get("intent") or route_decision.get("intent") or "")
 
+    previous_count = int(state.get("no_match_count") or 0)
+    reset_patch: dict[str, Any] = {"no_match_count": 0} if previous_count else {}
+
+    # Explicit conversational closure is a lifecycle signal, not a new business
+    # intent. It must take precedence over router no-match so deterministic closure
+    # phrases are not turned into generic fallback responses. Never consume it while
+    # a transaction/workflow is still live.
+    if _CLOSE_RE.search(text) and not _has_live_transaction(state):
+        return PolicyDecision(
+            route="end_session", intent="contas_conversation_close",
+            reason="explicit_customer_closure",
+            patch={**reset_patch, "terminal_status": "resolvido",
+                   "conversation_terminal_message": "Atendimento encerrado. Obrigado pelo contato."},
+        )
+
+    # The first utterance after a completed operational boundary is a fresh
+    # interaction, never a resume of the workflow that just ended.  A short
+    # re-engagement such as "ah espera" may legitimately have no business intent
+    # yet; answer with a neutral invitation instead of treating it as an error.
+    if intent == "contas_no_match" and bool(state.get("operational_context_reset")):
+        return PolicyDecision(
+            route="conversation_policy_response", intent="contas_post_terminal_reentry",
+            answer="Claro. Pode falar. Em que posso ajudar agora?",
+            reason="fresh_interaction_after_operational_boundary",
+            patch={**reset_patch, "no_match_count": 0},
+        )
+
     # 1) Consecutive incomprehensible utterances. A router fallback is the generic,
     # architecture-native signal that no intent was understood. Any understood turn
     # resets the counter. Default requirement is three consecutive failures.
-    previous_count = int(state.get("no_match_count") or 0)
     if intent == "contas_no_match":
         count = previous_count + 1
         limit = max(1, int(os.getenv("CONTAS_NO_MATCH_MAX_CONSECUTIVE", "3")))
@@ -167,18 +193,6 @@ def evaluate(state: dict[str, Any]) -> PolicyDecision | None:
             reason="no_match_retry", patch={"no_match_count": count},
         )
 
-    reset_patch: dict[str, Any] = {"no_match_count": 0} if previous_count else {}
-
-    # Explicit conversational closure is a lifecycle signal, not a new business
-    # intent. Never consume it while a transaction/workflow is still live.
-    if _CLOSE_RE.search(text) and not _has_live_transaction(state):
-        return PolicyDecision(
-            route="end_session", intent="contas_conversation_close",
-            reason="explicit_customer_closure",
-            patch={**reset_patch, "terminal_status": "resolvido",
-                   "conversation_terminal_message": "Atendimento encerrado. Obrigado pelo contato."},
-        )
-
     # A short plural continuation after an invoice explanation belongs to that
     # explanation; it must not be mistaken for generic finalization merely because
     # it contains an affirmative such as "pode seguir". The invoice agent keeps