Projeto do Agent Contas ORACLE

2026-08-19 09:35:50 -03:00
commit 950a2bcd33
1366 changed files with 177217 additions and 0 deletions
--- a/app/domain/contas/rct_policy.py
+++ b/app/domain/contas/rct_policy.py
@@ -0,0 +1,81 @@
+from __future__ import annotations
+
+from dataclasses import dataclass
+from enum import StrEnum
+
+from .ic_tags import RCTTag
+
+
+class RCTOperation(StrEnum):
+    CANCELA_VAS = "cancela_vas"
+    SGR_CODBAR = "sgr_codbar"
+    CONTESTACAO = "contestacao"
+    DEF_VALOR_AJUSTE = "def_valor_ajuste"
+    REG_ATEND_VAS_AVULSO = "reg_atend_vas_avulso"
+    REG_ATEND_VAS_ESTRAT = "reg_atend_vas_estrat"
+    PDF_FATURA = "pdf_fatura"
+    BASE_CONHECIMENTO = "base_conhecimento"
+    REG_CHAMADO_BO_RT15 = "reg_chamado_bo_rt15"
+
+
+@dataclass(frozen=True, slots=True)
+class RCTPolicy:
+    success: tuple[str, ...] = ()
+    failure: tuple[str, ...] = ()
+
+
+def _codes(*values) -> tuple[str, ...]:
+    return tuple(str(getattr(v, "value", v)) for v in values)
+
+
+RCT_POLICIES: dict[RCTOperation, RCTPolicy] = {
+    RCTOperation.CANCELA_VAS: RCTPolicy(
+        success=_codes(RCTTag.CANCELA_VAS_OK, RCTTag.CANCELA_VAS_2X_OK, RCTTag.CANCELA_VAS_3X_OK),
+        failure=_codes(RCTTag.CANCELA_VAS_FAIL, RCTTag.CANCELA_VAS_2X_FAIL, RCTTag.CANCELA_VAS_3X_FAIL),
+    ),
+    RCTOperation.SGR_CODBAR: RCTPolicy(
+        success=_codes(RCTTag.SGR_CODBAR_OK, RCTTag.SGR_CODBAR_2X_OK, RCTTag.SGR_CODBAR_3X_OK),
+        failure=_codes(RCTTag.SGR_CODBAR_FAIL, RCTTag.SGR_CODBAR_2X_FAIL, RCTTag.SGR_CODBAR_3X_FAIL),
+    ),
+    RCTOperation.CONTESTACAO: RCTPolicy(
+        success=_codes(RCTTag.CONTESTACAO_OK, RCTTag.CONTESTACAO_2X_OK, RCTTag.CONTESTACAO_3X_OK),
+        failure=_codes(RCTTag.CONTESTACAO_FAIL, RCTTag.CONTESTACAO_2X_FAIL, RCTTag.CONTESTACAO_3X_FAIL),
+    ),
+    RCTOperation.DEF_VALOR_AJUSTE: RCTPolicy(
+        success=_codes(RCTTag.DEF_VALOR_AJUSTE_OK, RCTTag.DEF_VALOR_AJUSTE_2X_OK, RCTTag.DEF_VALOR_AJUSTE_3X_OK),
+        failure=_codes(RCTTag.DEF_VALOR_AJUSTE_FAIL, RCTTag.DEF_VALOR_AJUSTE_2X_FAIL, RCTTag.DEF_VALOR_AJUSTE_3X_FAIL),
+    ),
+    RCTOperation.REG_ATEND_VAS_AVULSO: RCTPolicy(
+        success=_codes(RCTTag.REG_ATEND_VAS_AVULSO_OK, RCTTag.REG_ATEND_VAS_AVULSO_2X_OK, RCTTag.REG_ATEND_VAS_AVULSO_3X_OK),
+        failure=_codes(RCTTag.REG_ATEND_VAS_AVULSO_FAIL, RCTTag.REG_ATEND_VAS_AVULSO_2X_FAIL, RCTTag.REG_ATEND_VAS_AVULSO_3X_FAIL),
+    ),
+    RCTOperation.REG_ATEND_VAS_ESTRAT: RCTPolicy(
+        success=_codes(RCTTag.REG_ATEND_VAS_ESTRAT_OK, RCTTag.REG_ATEND_VAS_ESTRAT_2X_OK, RCTTag.REG_ATEND_VAS_ESTRAT_3X_OK),
+        failure=_codes(RCTTag.REG_ATEND_VAS_ESTRAT_FAIL, RCTTag.REG_ATEND_VAS_ESTRAT_2X_FAIL, RCTTag.REG_ATEND_VAS_ESTRAT_3X_FAIL),
+    ),
+    RCTOperation.PDF_FATURA: RCTPolicy(
+        success=_codes(RCTTag.PDF_FATURA_OK, RCTTag.PDF_FATURA_2X_OK, RCTTag.PDF_FATURA_3X_OK),
+        failure=_codes(RCTTag.PDF_FATURA_FAIL, RCTTag.PDF_FATURA_2X_FAIL, RCTTag.PDF_FATURA_3X_FAIL),
+    ),
+    RCTOperation.BASE_CONHECIMENTO: RCTPolicy(
+        success=_codes(RCTTag.BASE_CONHECIMENTO_OK, RCTTag.BASE_CONHECIMENTO_2X_OK, RCTTag.BASE_CONHECIMENTO_3X_OK),
+        failure=_codes(RCTTag.BASE_CONHECIMENTO_FAIL, RCTTag.BASE_CONHECIMENTO_2X_FAIL, RCTTag.BASE_CONHECIMENTO_3X_FAIL),
+    ),
+    RCTOperation.REG_CHAMADO_BO_RT15: RCTPolicy(
+        success=_codes(RCTTag.REG_CHAMADO_BO_RT15_OK, RCTTag.REG_CHAMADO_BO_RT15_2X_OK, RCTTag.REG_CHAMADO_BO_RT15_3X_OK),
+        failure=_codes(RCTTag.REG_CHAMADO_BO_RT15_FAIL, RCTTag.REG_CHAMADO_BO_RT15_2X_FAIL, RCTTag.REG_CHAMADO_BO_RT15_3X_FAIL),
+    ),
+}
+
+
+def rct_tags_for_attempt(operation: RCTOperation | str | None, attempt: int, *, success: bool) -> tuple[str, ...]:
+    if operation is None or attempt < 1:
+        return ()
+    try:
+        op = operation if isinstance(operation, RCTOperation) else RCTOperation(str(operation))
+    except ValueError:
+        return ()
+    policy = RCT_POLICIES.get(op, RCTPolicy())
+    group = policy.success if success else policy.failure
+    idx = attempt - 1
+    return (group[idx],) if idx < len(group) and group[idx] else ()