bugfix: route stickness precedences (transaction in the same intent)

agent_framework_oci/templates/agent_template_backend/app/agents/runtime.py

@@ -3,5 +3,8 @@ from __future__ import annotations
 # Compatibilidade local do template/backend.
 # A implementação oficial agora fica no framework para evitar duplicação entre agentes.
 from agent_framework.runtime import AgentRuntimeMixin, MessageBuilder, RuntimeContext
+from app.presentation import register_tool_renderers
+
+register_tool_renderers()
 
 __all__ = ["AgentRuntimeMixin", "MessageBuilder", "RuntimeContext"]

agent_framework_oci/templates/agent_template_backend/app/presentation/__init__.py

@@ -0,0 +1,3 @@
+from .tool_renderers import register_tool_renderers
+
+__all__ = ["register_tool_renderers"]

agent_framework_oci/templates/agent_template_backend/app/presentation/tool_renderers.py

@@ -0,0 +1,74 @@
+from __future__ import annotations
+
+from typing import Any
+
+from agent_framework.presentation import register_tool_response_renderer
+
+
+def _money_brl(value: Any) -> str:
+    try:
+        return f"{float(value):.2f}".replace(".", ",")
+    except (TypeError, ValueError):
+        return str(value)
+
+
+def render_telecom_invoice(*, tool_name: str, result: dict[str, Any], state: dict[str, Any], agent_label: str) -> str | None:
+    return f"[{agent_label}] Fatura consultada: {result}."
+
+
+def render_telecom_plan(*, tool_name: str, result: dict[str, Any], state: dict[str, Any], agent_label: str) -> str | None:
+    plano = result.get("plano")
+    if plano is None:
+        return None
+    parts = [f"[{agent_label}] Seu plano é {plano}"]
+    internet_gb = result.get("internet_gb")
+    status = result.get("status")
+    if internet_gb is not None:
+        parts.append(f"com {internet_gb} GB")
+    if status is not None:
+        parts.append(f"status {status}")
+    return ", ".join(parts) + "."
+
+
+def render_retail_order(*, tool_name: str, result: dict[str, Any], state: dict[str, Any], agent_label: str) -> str | None:
+    order_id = result.get("order_id")
+    status = result.get("status")
+    if order_id is None or status is None:
+        return None
+    lines = [f"[{agent_label}] Pedido {order_id}: status {status}."]
+    total = result.get("valor_total")
+    if total is not None:
+        lines.append(f"Valor total: R$ {_money_brl(total)}.")
+    items = result.get("itens") or []
+    rendered_items: list[str] = []
+    if isinstance(items, list):
+        for item in items:
+            if isinstance(item, dict):
+                value = item.get("descricao") or item.get("nome") or item.get("sku")
+            else:
+                value = item
+            if value not in (None, ""):
+                rendered_items.append(str(value))
+    if rendered_items:
+        lines.append("Itens: " + "; ".join(rendered_items) + ".")
+    return " ".join(lines)
+
+
+def render_retail_delivery(*, tool_name: str, result: dict[str, Any], state: dict[str, Any], agent_label: str) -> str | None:
+    order_id = result.get("order_id")
+    transportadora = result.get("transportadora")
+    codigo = result.get("codigo_rastreio")
+    previsao = result.get("previsao_entrega")
+    if any(v is None for v in (order_id, transportadora, codigo, previsao)):
+        return None
+    return (
+        f"[{agent_label}] Entrega do pedido {order_id}: transportadora {transportadora}, "
+        f"rastreio {codigo}, previsão {previsao}."
+    )
+
+
+def register_tool_renderers() -> None:
+    register_tool_response_renderer("telecom.invoice", render_telecom_invoice)
+    register_tool_response_renderer("telecom.plan", render_telecom_plan)
+    register_tool_response_renderer("retail.order", render_retail_order)
+    register_tool_response_renderer("retail.delivery", render_retail_delivery)

agent_framework_oci/templates/agent_template_backend/config/mcp_parameter_mapping.yaml

@@ -60,6 +60,18 @@ mcp_parameter_mapping:
             mensagem.
           pattern: (?i)\\b(?:pedido|order)\\s*[:#-]?\\s*([A-Z0-9-]+)\\b
           group: 1
+    cancelar_pedido:
+      map:
+        session_key: session_id
+      extract:
+        order_id:
+          from: message
+          type: string
+          strategy: hybrid
+          description: Extraia somente o identificador do pedido informado explicitamente pelo usuário. Retorne null quando não houver identificador de pedido na mensagem.
+          pattern: (?i)\\b(?:pedido|order)\\s*[:#-]?\\s*([A-Z0-9-]+)\\b
+          group: 1
+
     solicitar_troca:
       map:
         session_key: session_id

agent_framework_oci/templates/agent_template_backend/config/routing.yaml

@@ -79,6 +79,25 @@ intents:
       - Quero saber sobre meu pacote de internet.
       - Tenho roaming internacional?
 
+
+  - name: retail_order_cancel
+    domain: retail
+    agent: orders_agent
+    description: Cancelamento explícito de pedido ou compra.
+    priority: 20
+    mcp_tools:
+      - consultar_pedido
+      - cancelar_pedido
+    keywords:
+      - cancelar pedido
+      - cancelamento do pedido
+      - cancelar a compra
+      - cancelar compra
+    examples:
+      - Quero cancelar meu pedido.
+      - Cancele o pedido.
+      - Quero cancelar a compra.
+
   - name: retail_order_tracking
     domain: retail
     agent: orders_agent

agent_framework_oci/templates/agent_template_backend/config/tool_policies.yaml

@@ -7,6 +7,12 @@ defaults:
   require_confirmation: false
 
 tool_policies:
+  cancelar_pedido:
+    operation_type: transactional
+    require_confirmation: true
+    requires: [order_id]
+
+
   solicitar_troca:
     operation_type: transactional
     require_confirmation: true

agent_framework_oci/templates/agent_template_backend/config/tools.yaml

@@ -10,6 +10,9 @@ tools:
     - fatura
     - conta
     - boleto
+    response:
+      mode: renderer
+      renderer: telecom.invoice
   consultar_pagamentos:
     description: Consulta histórico de pagamentos do cliente.
     mcp_server: telecom
@@ -28,6 +31,9 @@ tools:
       asset_id: string
     selection_keywords:
     - plano
+    response:
+      mode: renderer
+      renderer: telecom.plan
   listar_servicos:
     description: Lista serviços ativos e adicionais VAS.
     mcp_server: telecom
@@ -49,6 +55,9 @@ tools:
     - consultar pedido
     - status do pedido
     - pedido
+    response:
+      mode: renderer
+      renderer: retail.order
   consultar_entrega:
     description: Consulta entrega e rastreamento do pedido.
     mcp_server: retail
@@ -61,6 +70,26 @@ tools:
     - rastreamento
     - transportadora
     - previsão
+    response:
+      mode: renderer
+      renderer: retail.delivery
+  cancelar_pedido:
+    description: Simula o cancelamento de um pedido de varejo.
+    mcp_server: retail
+    enabled: true
+    tool_type: action
+    requires:
+    - order_id
+    confirmation_required: true
+    args_schema:
+      order_id: string
+    selection_keywords:
+    - cancelar pedido
+    - cancelamento do pedido
+    - cancelar compra
+    - cancelar a compra
+
+
   solicitar_troca:
     description: Simula abertura de solicitação de troca.
     mcp_server: retail