tone:
  style: claro, objetivo, empático e direto
vocabulary:
  preferred:
    fatura: fatura
    contestacao: contestação
    servico: serviço
policies:
  framework_responsibilities: [routing, route_stickiness, transaction_confirmation, clarification, memory, rag, guardrails, judges]
  domain_responsibilities: [billing_rules, vas_classification, contestation_eligibility, tim_api_contracts]