Files
agent_platform_oci/apps/channel_gateway/app/adapters/voice.py
2026-06-19 22:17:09 -03:00

46 lines
1.8 KiB
Python

from __future__ import annotations
from app.schemas import BusinessContext, GatewayRequest, VoiceTranscript
from app.settings import settings
class VoiceAdapter:
name = 'voice'
async def to_gateway_request(self, payload: VoiceTranscript) -> GatewayRequest:
session_id = payload.session_id or payload.call_id
message_id = payload.message_id or (f'{payload.call_id}-turn-1' if payload.call_id else None)
bc = BusinessContext(
customer_key=payload.customer_key or payload.caller,
contract_key=payload.contract_key,
interaction_key=payload.interaction_key or payload.call_id,
session_key=session_id,
metadata={
'source_channel': 'voice',
'confidence': payload.confidence,
'language': payload.language,
**(payload.metadata or {}),
},
)
data = {
'message': payload.transcript,
'session_id': session_id,
'user_id': payload.caller,
'message_id': message_id,
'customer_key': bc.customer_key,
'contract_key': bc.contract_key,
'interaction_key': bc.interaction_key,
'session_key': bc.session_key,
'business_context': bc.model_dump(exclude_none=True),
'metadata': {
**(payload.metadata or {}),
'external_gateway': settings.APP_NAME,
'source_channel': 'voice',
'call_id': payload.call_id,
'confidence': payload.confidence,
'language': payload.language,
'contract_version': 'gateway-request-v1',
},
}
return GatewayRequest(channel='voice', tenant_id=settings.DEFAULT_TENANT_ID, agent_id=settings.DEFAULT_AGENT_ID, payload=data)