bugfixes

app/agents/backoffice_agent.py

@@ -145,12 +145,23 @@ class BackofficeAgent(AgentRuntimeMixin):
             {"message": "Backoffice native agent completed", "type": "INFO"},
             component="agent.backoffice.native.completed",
         )
+        siebel = self._extract_siebel_result(mcp_results)
 
         return {
             "answer": answer,
             "next_state": self._next_state(normalized_state, mcp_results),
             "mcp_results": mcp_results,
             "rag_metadata": rag_metadata,
+
+            "crmProtocol": siebel.get("crmProtocol"),
+            "fieldsToUpdate": siebel.get("fieldsToUpdate"),
+            "transitions": siebel.get("transitions"),
+
+            "metadata": {
+                **(normalized_state.get("metadata") or {}),
+                "siebel_response": siebel.get("siebel_response"),
+            },
+
             "framework_native": {
                 "agent": self.name,
                 "intent": normalized_state.get("intent"),
@@ -419,3 +430,16 @@ Regras obrigatórias:
         if any(r.get("skipped") for r in mcp_results):
             return "BACKOFFICE_WAITING_ACTION_TEXT"
         return "BACKOFFICE_ACTIVE"
+
+def _extract_siebel_result(self, mcp_results: list[dict[str, Any]]) -> dict[str, Any]:
+    for item in mcp_results:
+        tool = item.get("tool_name") or item.get("tool")
+        if tool in {"registrar_acao_siebel", "abrir_chamado_siebel", "backOfficeSRopening"}:
+            result = item.get("result") or item.get("data") or item
+            return {
+                "crmProtocol": result.get("crmProtocol"),
+                "fieldsToUpdate": result.get("fieldsToUpdate"),
+                "transitions": result.get("transitions") or [],
+                "siebel_response": result,
+            }
+    return {}