first commit

.env.example

@@ -0,0 +1,98 @@
+# Backoffice convertido 100% para execução dentro do Agent Framework
+# Nunca versionar .env com credenciais reais.
+
+APP_ENV=local
+LOG_LEVEL=INFO
+CORS_ORIGINS=*
+
+# Framework
+DEFAULT_AGENT_ID=backoffice_anatel
+ROUTING_MODE=router
+ENABLE_SSE=true
+ENABLE_PARALLEL_GUARDRAILS=true
+GUARDRAILS_FAIL_FAST=true
+
+# Repositórios locais por padrão
+SESSION_REPOSITORY_PROVIDER=sqlite
+MEMORY_REPOSITORY_PROVIDER=sqlite
+CHECKPOINT_REPOSITORY_PROVIDER=sqlite
+USAGE_REPOSITORY_PROVIDER=sqlite
+SQLITE_DB_PATH=.local/backoffice_framework.db
+
+# LLM
+LLM_PROVIDER=oci_openai
+LLM_MODEL=cohere.command-r-08-2024
+# OCI OpenAI-compatible endpoint/credentials. Preencha conforme seu Agent Framework.
+# OCI_OPENAI_BASE_URL=https://inference.generativeai.<region>.oci.oraclecloud.com/20231130/actions/chat
+# OCI_OPENAI_API_KEY=<token-ou-chave-configurada-pelo-framework>
+# OPENAI_API_KEY=<quando o provider oci_openai usa contrato OpenAI-compatible>
+# OCI_CONFIG_PROFILE=DEFAULT
+# OCI_REGION=sa-saopaulo-1
+# OCI_COMPARTMENT_ID=<ocid1.compartment...>
+
+# MCP
+MCP_ENABLED=true
+MCP_SERVERS_CONFIG_PATH=config/mcp_servers.yaml
+MCP_PARAMETER_MAPPING_PATH=config/mcp_parameter_mapping.yaml
+
+# Original develop / TIM integrations
+ENABLE_OCI_STREAMING=false
+DEBUG=true
+# IMDB_API_HOST=
+# SIEBEL_API_HOST=
+# SIEBEL_API_ROUTE=
+# SIEBEL_STATUS_API_HOST=
+# SIEBEL_PREPAGO_STATUS_API_HOST=
+# SPEECH_ANALYTICS_API_HOST=
+# TAIS_KB_DB_USER=
+# TAIS_KB_DB_PASSWORD=
+# TAIS_KB_DSN=
+# OCI_REQUEST_STREAM_OCID=
+# OCI_RESPONSE_STREAM_OCID=
+# OCI_CONSUMER_GROUP_NAME=
+
+
+# MCP Server local do backoffice
+# O backend principal chama esse endpoint pelo MCPToolRouter do framework.
+BACKOFFICE_MCP_BASE_URL=http://localhost:8010
+BACKOFFICE_MCP_USE_MOCK=false
+BACKOFFICE_MCP_BACKEND_TYPE=tim_clients
+BACKOFFICE_MCP_FAIL_OPEN_ON_BACKEND_ERROR=true
+
+# TIM/develop original - preencha no .env real, nunca versionar segredos.
+PMID_API_HOST=https://pmidfqa.internal.timbrasil.com.br/access/v1/info
+PMID_API_BASIC_TOKEN=<basic-token>
+PMID_API_TIMEOUT=10
+PMID_API_CLIENT_ID=AIAGENTCR
+
+SIEBEL_API_HOST=https://pmidfqa.internal.timbrasil.com.br/customers/v1/backOfficeSRopening
+SIEBEL_API_TIMEOUT=10
+SIEBEL_API_USERNAME=<usuario>
+SIEBEL_API_PASSWORD=<senha>
+SIEBEL_API_CLIENT_ID=AIAGENTCR
+SIEBEL_STATUS_API_HOST=https://pmidfqa.internal.timbrasil.com.br
+SIEBEL_STATUS_API_ROUTE=/interactions/v1/statusServiceRequest
+SIEBEL_PREPAGO_STATUS_API_HOST=https://pmidfqa.internal.timbrasil.com.br
+SIEBEL_PREPAGO_STATUS_API_ROUTE=/customers/v1/serviceRequest
+VERIFY_SSL=false
+
+SPEECH_PREDICTION_BASE_URL=https://apigatewayfqa1.tim.com.br
+SPEECH_PREDICTION_CLIENT_ID=<client-id>
+SPEECH_PREDICTION_CLIENT_SECRET=<client-secret>
+SPEECH_HISTORY_BASE_URL=<speech-history-url>
+SPEECH_HISTORY_AUDIENCE=<speech-history-audience>
+GOOGLE_APPLICATION_CREDENTIALS=/path/to/gcp-credentials-local.json
+SPEECH_TIMEOUT=30
+SPEECH_SIMILARITY_THRESHOLD=70
+
+TAIS_DB_USER=<usuario>
+TAIS_DB_PASSWORD=<senha>
+TAIS_DB_DSN=<dsn>
+TAIS_DB_TIMEOUT=30
+TAIS_GENAI_ENDPOINT=https://inference.generativeai.sa-saopaulo-1.oci.oraclecloud.com
+TAIS_GENAI_COMPARTMENT_ID=<compartment-ocid>
+TAIS_GENAI_EMBED_MODEL_ID=cohere.embed-multilingual-v3.0
+TAIS_TABLE_CHUNKS=CHUNKS_CHAR_COHERE_3
+TAIS_TOP_K=3
+
+USE_FULL_ANATEL_DICT=true