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Cristiano Hoshikawa
2026-06-13 08:23:21 -03:00
commit 89c23fb0ed
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config/tools.yaml Normal file
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tools:
consultar_reclamacao:
description: Consulta reclamação/protocolo de backoffice/ANATEL.
mcp_server: backoffice
enabled: true
args_schema: { protocol_id: string, customer_key: string, interaction_key: string }
consultar_cliente_backoffice:
description: Consulta contexto operacional do cliente para backoffice.
mcp_server: backoffice
enabled: true
args_schema: { customer_key: string, contract_key: string, session_key: string }
registrar_acao_backoffice:
description: Registra ação operacional, parecer ou encaminhamento no sistema de backoffice.
mcp_server: backoffice
enabled: true
args_schema: { protocol_id: string, action_text: string, operator_session: string }
consultar_siebel_caso:
description: Consulta caso/SR no Siebel.
mcp_server: backoffice
enabled: true
args_schema: { protocol_id: string, interaction_key: string, customer_key: string }
registrar_acao_siebel:
description: Registra ação, reclassificação ou fechamento no Siebel.
mcp_server: backoffice
enabled: true
args_schema: { protocol_id: string, action_text: string, operator_session: string }
consultar_imdb_cliente:
description: Consulta enriquecimento IMDB/PMID do cliente.
mcp_server: backoffice
enabled: true
args_schema: { customer_key: string, contract_key: string, session_key: string }
consultar_speech_analytics:
description: Consulta histórico/resumo do Speech Analytics.
mcp_server: backoffice
enabled: true
args_schema: { protocol_id: string, customer_key: string, interaction_key: string }
consultar_tais_kb:
description: Consulta TAIS Knowledge Base/RAG e templates.
mcp_server: backoffice
enabled: true
args_schema: { query: string, protocol_id: string, customer_key: string }
consultar_abrt:
description: Consulta ABRT associado ao cliente/caso.
mcp_server: backoffice
enabled: true
args_schema: { customer_key: string, protocol_id: string }
consultar_portabilidade:
description: Consulta status de portabilidade.
mcp_server: backoffice
enabled: true
args_schema: { customer_key: string, contract_key: string }
buscar_templates_emulador:
description: Busca templates/documentos para Response Emulator.
mcp_server: backoffice
enabled: true
args_schema: { protocol_id: string, query: string }
gerar_rascunho_emulador:
description: Gera rascunho de resposta do Response Emulator.
mcp_server: backoffice
enabled: true
args_schema: { protocol_id: string, selected_actions: array, operator_instructions: string }