defaults: {}

tools:
  consultar_reclamacao:
    map:
      interaction_key: protocol_id
      customer_key: customer_key
  consultar_cliente_backoffice:
    map:
      customer_key: customer_key
      contract_key: contract_key
      session_key: session_key
  registrar_acao_backoffice:
    map:
      interaction_key: protocol_id
      session_key: operator_session
  consultar_siebel_caso:
    map:
      interaction_key: protocol_id
      customer_key: customer_key
  registrar_acao_siebel:
    map:
      interaction_key: protocol_id
      session_key: operator_session
  consultar_imdb_cliente:
    map:
      customer_key: customer_key
      contract_key: contract_key
      session_key: session_key
  consultar_speech_analytics:
    map:
      interaction_key: protocol_id
      customer_key: customer_key
  consultar_tais_kb:
    map:
      interaction_key: protocol_id
      customer_key: customer_key
  consultar_abrt:
    map:
      customer_key: customer_key
      interaction_key: protocol_id
  consultar_portabilidade:
    map:
      customer_key: customer_key
      contract_key: contract_key
  buscar_templates_emulador:
    map:
      interaction_key: protocol_id
  gerar_rascunho_emulador:
    map:
      interaction_key: protocol_id