identity:
  version: "2"
  required:
    - session_key
  keys:
    customer_key:
      description: Cliente/assinante canônico.
      sources:
        - business_context.customer_key
        - customer_key
        - customer.customerId
        - customer.id
        - customer.msisdn
        - customer.document
        - customer.cpf
        - msisdn
        - customer_id
        - cpf_hash
        - document_hash
        - user_id
    contract_key:
      description: Contrato, linha, conta, asset, chamado ou reclamação principal.
      sources:
        - business_context.contract_key
        - contract_key
        - contract_id
        - account_id
        - asset_id
        - complaint_id
        - complaintProtocol
        - complaint.complaintProtocol
        - complaint.protocol
        - complaint.protocol_id
        - complaint.id
        - transactionId
        - transaction_id
        - protocolo
        - protocol_id
    interaction_key:
      description: Protocolo, reclamação, chamado, call id ou message id.
      sources:
        - business_context.interaction_key
        - interaction_key
        - protocol_id
        - protocolo
        - complaint_id
        - complaintProtocol
        - complaint.complaintProtocol
        - complaint.protocol
        - complaint.protocol_id
        - complaint.id
        - transactionId
        - transaction_id
        - ticket_id
        - ura_call_id
        - call_id
        - message_id
    account_key:
      description: Conta comercial ou conta de cobrança.
      sources:
        - business_context.account_key
        - account_key
        - billing_account_id
        - account_id
    resource_key:
      description: Recurso específico como linha, produto, asset ou serviço.
      sources:
        - business_context.resource_key
        - resource_key
        - msisdn
        - asset_id
        - product_id
    session_key:
      description: Sessão técnica estável escopada por tenant/agente.
      sources:
        - business_context.session_key
        - session_key
        - conversation_key
        - session_id