54 lines
2.2 KiB
YAML
54 lines
2.2 KiB
YAML
# Lessons Learned Template — DELIVER/Improve Phase
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# Captures what worked, what didn't, and improvements for future engagements
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lessons_learned:
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customer_name: ""
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project_name: ""
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date: ""
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architect: ""
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engagement_tier: "" # small, standard, complex
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# --- What Worked Well ---
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# Practices, tools, or decisions to repeat in future engagements
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successes:
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- area: "" # e.g., "Architecture Design"
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description: "" # e.g., "ADB-S auto-scaling eliminated capacity planning complexity"
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reusable: true # Should this be captured in KB?
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kb_update: "" # e.g., "Add to kb/field-knowledge/ as positive finding"
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# --- What Didn't Work ---
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# Issues encountered and their root cause
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issues:
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- area: "" # e.g., "Migration"
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description: "" # e.g., "GoldenGate initial load took 3x longer than estimated"
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root_cause: "" # e.g., "Network bandwidth between on-prem and OCI was only 100 Mbps"
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resolution: "" # e.g., "Used Data Pump for initial load, GoldenGate for CDC only"
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kb_update: "" # e.g., "Update kb/field-findings/ with bandwidth sizing guidance"
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# --- Process Improvements ---
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# Suggestions for the ECAL/skill process itself
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process_improvements:
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- phase: "" # define, design, deliver
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suggestion: "" # e.g., "Add network bandwidth assessment to discovery checklist"
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priority: "" # high, medium, low
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# --- Template/Tool Improvements ---
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tool_improvements:
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- artifact: "" # e.g., "workload-profile.yaml"
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suggestion: "" # e.g., "Add field for current network bandwidth between sites"
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# --- Customer Feedback ---
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customer_feedback:
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overall_satisfaction: "" # excellent, good, acceptable, needs_improvement
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positive: [] # e.g., ["Fast turnaround", "Clear cost breakdown"]
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negative: [] # e.g., ["Wanted more detail on security controls"]
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would_engage_again: "" # yes, maybe, no
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# --- Customer Success Story ---
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# If applicable, capture for internal sharing
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success_story:
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publishable: false
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headline: "" # e.g., "Financial Services company reduces DB costs 60% with ADB-S"
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summary: "" # 2-3 sentence summary
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metrics: [] # e.g., ["60% cost reduction", "99.995% availability", "Zero downtime migration"]
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