The sessions required for Internal SR API calls are now loaded via an iframe

src/background/application.js

@@ -125,9 +125,11 @@ function createBackgroundApplication(overrides = {}) {
   const requestRatecardByPlan = (...args) => spaConsumption.requestRatecardByPlan(...args);
   const requestOpptyProducts = (...args) => productsBackgroundJobs.requestOpptyProducts(...args);
   const runtimeApi = environment.browser || environment.chrome;
-  const fusionSrDetails = createFusionSrDetails({ fetchJson: (...args) => httpBackgroundJson.fetchJson(...args) });
+  const fusionSrDetails = createFusionSrDetails({
+    fetchJson: (...args) => httpBackgroundJson.fetchJson(...args)
+  });
   function start() {
-    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: message => fusionSrDetails.requestInternalServiceRequest(message), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
+    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: (message, sender) => fusionSrDetails.requestInternalServiceRequest(message, sender), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
   }
   return {
     start, contracts,

src/background/messages.js

@@ -108,7 +108,7 @@ runtimeApi.runtime.onMessage.addListener((message, sender, sendResponse) => {
 
     if ([messageTypes.requestActionTeamMembers, messageTypes.requestActionFindLookup, messageTypes.requestMgmtAction, messageTypes.requestInternalServiceRequest].includes(message.type)) {
       const request = message.type === messageTypes.requestInternalServiceRequest ? requestInternalServiceRequest : message.type === messageTypes.requestMgmtAction ? requestMgmtAction : message.type === messageTypes.requestActionTeamMembers ? requestActionTeamMembers : requestActionFindLookup;
-      request(message).then(sendResponse).catch(error => sendResponse({
+      request(message, sender).then(sendResponse).catch(error => sendResponse({
         ok: false, httpStatus: error.httpStatus, error: error.message || "Unable to complete request.",
         debugRequests: Array.isArray(error.debugRequests) ? error.debugRequests : []
       }));

src/content/application.js

@@ -216,13 +216,16 @@ function createContentApplication(overrides = {}) {
     readResponseBodyForDebug: (...args) => debugContentLog.readResponseBodyForDebug(...args),
     maskToken: (...args) => debugContentLog.maskToken(...args), environment
   });
-  const crmSrPopover = createCrmSrPopover({
-    requestDetails: async srId => {
+  const internalSrSession = createInternalSrSession({
+    environment,
+    query: async srId => {
       const result = await platformContentMessages.sendRuntimeMessage({ type: messageTypes.requestInternalServiceRequest, srId });
       debugContentLog.appendBackgroundRequestLog(result?.debugRequests || []);
-      if (!result?.ok) throw new Error(result?.error || "Unable to load SR details.");
-      return result.items;
-    },
+      return result;
+    }
+  });
+  const crmSrPopover = createCrmSrPopover({
+    requestDetails: srId => internalSrSession.request(srId),
     MODAL_ID: contracts.MODAL_ID,
     createCopyButton: (...args) => opportunitiesLinks.createCopyOpportunityButton(...args),
     createCloseIcon: (...args) => contentIcons.createCloseIcon(...args), environment

src/features/opportunities/internal-sr-session.js

@@ -0,0 +1,54 @@
+function createInternalSrSession({ query, environment }) {
+  const { document, setTimeout } = environment;
+  let recovery = null;
+  const wait = duration => new Promise(resolve => setTimeout(resolve, duration));
+  const now = () => environment.performance?.now() ?? Date.now();
+  async function warmSession(id) {
+    const frame = document.createElement("iframe");
+    frame.src = "https://eeho.fa.us2.oraclecloud.com/fscmUI/redwood/service/ec/container/sr/edit?srNumber=SR0001421040&srId=302963804324543&view=showisr";
+    frame.title = "Internal SR session initialization";
+    frame.tabIndex = -1;
+    frame.setAttribute("aria-hidden", "true");
+    frame.setAttribute("sandbox", "allow-scripts allow-same-origin allow-forms");
+    frame.style.cssText = "position:fixed;width:1px;height:1px;left:-10000px;top:0;border:0;opacity:0;pointer-events:none;";
+    let blocked = false;
+    let loaded = false;
+    frame.addEventListener("error", () => { blocked = true; });
+    frame.addEventListener("load", () => { loaded = true; });
+    try {
+      if (!document.body) throw new Error("The current page cannot initialize the Internal SR session.");
+      document.body.append(frame);
+      const deadline = now() + 60000;
+      for (let attempt = 0; now() < deadline; attempt += 1) {
+        // Check immediately, then briefly poll faster before backing off.
+        if (attempt > 0) await wait(Math.min(attempt <= 4 ? 250 : 1000, deadline - now()));
+        if (now() >= deadline) break;
+        if (blocked) throw new Error("The Internal SR session iframe could not be loaded. Sign in manually and try again.");
+        const result = await query(id);
+        if (result?.ok) return { id, result };
+        if (result?.httpStatus !== 401) throw new Error(result?.error || "Unable to load Internal SR details.");
+      }
+      throw new Error(`Internal SR session timed out after 60 seconds: the API still returned HTTP 401. ${loaded ? "The iframe emitted a load event, but authentication was not confirmed." : "The iframe did not emit a load event."} Sign in manually and try again.`);
+    } finally {
+      // Stop remaining page resources without stopping the caller's page.
+      try { frame.contentWindow?.stop(); } catch { /* Redirects can make the frame cross-origin. */ }
+      frame.src = "about:blank";
+      frame.remove();
+    }
+  }
+  async function request(id) {
+    let result = await query(id);
+    if (!result?.ok && result?.httpStatus === 401) {
+      if (!recovery) {
+        recovery = warmSession(id);
+        const pending = recovery;
+        pending.finally(() => { if (recovery === pending) recovery = null; }).catch(() => {});
+      }
+      const recovered = await recovery;
+      result = recovered.id === id ? recovered.result : await query(id);
+    }
+    if (!result?.ok) throw new Error(result?.error || "Unable to load Internal SR details.");
+    return result.items;
+  }
+  return { request };
+}

src/services/fusion/sr-details.js

@@ -7,10 +7,14 @@ function createFusionSrDetails({ fetchJson }) {
       const fields = "Title,SrNumber,SrId,OpportunityName_c,QueueManagers_c,StatusCd,resourceMembers;ServiceRequest_SRToInternalSR_Tgt:ReportedHours_c,Title,OpportunityName_c,StatusCd,SrNumber,ServiceNew_c,AccountPartyName,LastUpdateDate,SvcHealth_c,AssigneePersonName,OpenDate,SrId";
       const url = "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_SR_management/live;profile=PROD/services/auth/1.1/proxy/oalsetCRMRestAPI/uri/https/eeho.fa.us2.oraclecloud.com/crmRestApi/resources/latest/serviceRequests"
         + `?fields=${encodeURIComponent(fields)}&onlyData=true&q=${encodeURIComponent(`SrId=${id}`)}`;
-      const result = await fetchJson(url, { method: "GET", credentials: "include",
+      const query = async () => {
+        const result = await fetchJson(url, { method: "GET", credentials: "include",
         headers: { Accept: "application/json", Authorization: "Session" }
-      }, "requestInternalServiceRequest", debugRequests);
-      if (!Array.isArray(result?.items)) throw new Error("Invalid SR details response.");
+        }, "requestInternalServiceRequest", debugRequests);
+        if (!Array.isArray(result?.items)) throw new Error("Invalid SR details response.");
+        return result;
+      };
+      const result = await query();
       const items = result.items.flatMap(item => {
         const children = item.ServiceRequest_SRToInternalSR_Tgt;
         if (children == null) return [];