Implemented a tooltip on the SR to display the Internal SR

dist/chromium/background.js

@@ -17,6 +17,7 @@ function createMessageTypes() {
     requestActionTeamMembers: "opportunitiesExtension.requestActionTeamMembers",
     requestActionFindLookup: "opportunitiesExtension.requestActionFindLookup",
     requestMgmtAction: "opportunitiesExtension.requestMgmtAction",
+    requestInternalServiceRequest: "opportunitiesExtension.requestInternalServiceRequest",
     requestCurrentUser: "opportunitiesExtension.requestCurrentUser",
     invalidateProductsCache: "opportunitiesExtension.invalidateProductsCache",
     requestConsumptionTrend: "opportunitiesExtension.requestConsumptionTrend",
@@ -741,6 +742,35 @@ function createSpaActionOptions({ fetchJson }) {
   return { requestActionTeamMembers, requestActionFindLookup, requestMgmtAction };
 }
 
+// Source: src/services/fusion/sr-details.js
+function createFusionSrDetails({ fetchJson }) {
+  async function requestInternalServiceRequest(message) {
+    const debugRequests = [];
+    try {
+      const id = String(message.srId ?? "");
+      if (!/^\d+$/.test(id)) throw new Error("A numeric SrId is required.");
+      const fields = "Title,SrNumber,SrId,OpportunityName_c,QueueManagers_c,StatusCd,resourceMembers;ServiceRequest_SRToInternalSR_Tgt:ReportedHours_c,Title,OpportunityName_c,StatusCd,SrNumber,ServiceNew_c,AccountPartyName,LastUpdateDate,SvcHealth_c,AssigneePersonName,OpenDate,SrId";
+      const url = "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_SR_management/live;profile=PROD/services/auth/1.1/proxy/oalsetCRMRestAPI/uri/https/eeho.fa.us2.oraclecloud.com/crmRestApi/resources/latest/serviceRequests"
+        + `?fields=${encodeURIComponent(fields)}&onlyData=true&q=${encodeURIComponent(`SrId=${id}`)}`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include",
+        headers: { Accept: "application/json", Authorization: "Session" }
+      }, "requestInternalServiceRequest", debugRequests);
+      if (!Array.isArray(result?.items)) throw new Error("Invalid SR details response.");
+      const items = result.items.flatMap(item => {
+        const children = item.ServiceRequest_SRToInternalSR_Tgt;
+        if (children == null) return [];
+        if (!Array.isArray(children) || children.some(child => !child || typeof child !== "object")) throw new Error("Invalid linked SR collection.");
+        return children;
+      });
+      return { ok: true, items, debugRequests };
+    } catch (error) {
+      error.debugRequests = debugRequests;
+      throw error;
+    }
+  }
+  return { requestInternalServiceRequest };
+}
+
 // Source: src/services/spa/current-user.js
 function createSpaCurrentUser({ fetchJson }) {
   async function requestCurrentUser() {
@@ -1839,6 +1869,7 @@ function registerBackgroundMessages({
   requestActionTeamMembers,
   requestActionFindLookup,
   requestMgmtAction,
+  requestInternalServiceRequest,
   requestCurrentUser,
   requestConsumerTokenService,
   requestConsumptionTrend,
@@ -1933,10 +1964,10 @@ runtimeApi.runtime.onMessage.addListener((message, sender, sendResponse) => {
       return true;
     }
 
-    if ([messageTypes.requestActionTeamMembers, messageTypes.requestActionFindLookup, messageTypes.requestMgmtAction].includes(message.type)) {
+    if ([messageTypes.requestActionTeamMembers, messageTypes.requestActionFindLookup, messageTypes.requestMgmtAction, messageTypes.requestInternalServiceRequest].includes(message.type)) {
-      const request = message.type === messageTypes.requestMgmtAction ? requestMgmtAction : message.type === messageTypes.requestActionTeamMembers ? requestActionTeamMembers : requestActionFindLookup;
+      const request = message.type === messageTypes.requestInternalServiceRequest ? requestInternalServiceRequest : message.type === messageTypes.requestMgmtAction ? requestMgmtAction : message.type === messageTypes.requestActionTeamMembers ? requestActionTeamMembers : requestActionFindLookup;
       request(message).then(sendResponse).catch(error => sendResponse({
-        ok: false, error: error.message || "Unable to load Action options.",
+        ok: false, httpStatus: error.httpStatus, error: error.message || "Unable to complete request.",
         debugRequests: Array.isArray(error.debugRequests) ? error.debugRequests : []
       }));
       return true;
@@ -2142,8 +2173,9 @@ function createBackgroundApplication(overrides = {}) {
   const requestRatecardByPlan = (...args) => spaConsumption.requestRatecardByPlan(...args);
   const requestOpptyProducts = (...args) => productsBackgroundJobs.requestOpptyProducts(...args);
   const runtimeApi = environment.browser || environment.chrome;
+  const fusionSrDetails = createFusionSrDetails({ fetchJson: (...args) => httpBackgroundJson.fetchJson(...args) });
   function start() {
-    startBackgroundApplication({ messageTypes, requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
+    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: message => fusionSrDetails.requestInternalServiceRequest(message), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
   }
   return {
     start, contracts,

dist/chromium/manifest.json

@@ -9,7 +9,8 @@
   ],
   "host_permissions": [
     "https://eeho.fa.us2.oraclecloud.com/*",
-    "https://spa.oracle.com/*"
+    "https://spa.oracle.com/*",
+    "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/*"
   ],
   "content_scripts": [
     {

dist/firefox/background.js

@@ -17,6 +17,7 @@ function createMessageTypes() {
     requestActionTeamMembers: "opportunitiesExtension.requestActionTeamMembers",
     requestActionFindLookup: "opportunitiesExtension.requestActionFindLookup",
     requestMgmtAction: "opportunitiesExtension.requestMgmtAction",
+    requestInternalServiceRequest: "opportunitiesExtension.requestInternalServiceRequest",
     requestCurrentUser: "opportunitiesExtension.requestCurrentUser",
     invalidateProductsCache: "opportunitiesExtension.invalidateProductsCache",
     requestConsumptionTrend: "opportunitiesExtension.requestConsumptionTrend",
@@ -741,6 +742,35 @@ function createSpaActionOptions({ fetchJson }) {
   return { requestActionTeamMembers, requestActionFindLookup, requestMgmtAction };
 }
 
+// Source: src/services/fusion/sr-details.js
+function createFusionSrDetails({ fetchJson }) {
+  async function requestInternalServiceRequest(message) {
+    const debugRequests = [];
+    try {
+      const id = String(message.srId ?? "");
+      if (!/^\d+$/.test(id)) throw new Error("A numeric SrId is required.");
+      const fields = "Title,SrNumber,SrId,OpportunityName_c,QueueManagers_c,StatusCd,resourceMembers;ServiceRequest_SRToInternalSR_Tgt:ReportedHours_c,Title,OpportunityName_c,StatusCd,SrNumber,ServiceNew_c,AccountPartyName,LastUpdateDate,SvcHealth_c,AssigneePersonName,OpenDate,SrId";
+      const url = "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_SR_management/live;profile=PROD/services/auth/1.1/proxy/oalsetCRMRestAPI/uri/https/eeho.fa.us2.oraclecloud.com/crmRestApi/resources/latest/serviceRequests"
+        + `?fields=${encodeURIComponent(fields)}&onlyData=true&q=${encodeURIComponent(`SrId=${id}`)}`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include",
+        headers: { Accept: "application/json", Authorization: "Session" }
+      }, "requestInternalServiceRequest", debugRequests);
+      if (!Array.isArray(result?.items)) throw new Error("Invalid SR details response.");
+      const items = result.items.flatMap(item => {
+        const children = item.ServiceRequest_SRToInternalSR_Tgt;
+        if (children == null) return [];
+        if (!Array.isArray(children) || children.some(child => !child || typeof child !== "object")) throw new Error("Invalid linked SR collection.");
+        return children;
+      });
+      return { ok: true, items, debugRequests };
+    } catch (error) {
+      error.debugRequests = debugRequests;
+      throw error;
+    }
+  }
+  return { requestInternalServiceRequest };
+}
+
 // Source: src/services/spa/current-user.js
 function createSpaCurrentUser({ fetchJson }) {
   async function requestCurrentUser() {
@@ -1839,6 +1869,7 @@ function registerBackgroundMessages({
   requestActionTeamMembers,
   requestActionFindLookup,
   requestMgmtAction,
+  requestInternalServiceRequest,
   requestCurrentUser,
   requestConsumerTokenService,
   requestConsumptionTrend,
@@ -1933,10 +1964,10 @@ runtimeApi.runtime.onMessage.addListener((message, sender, sendResponse) => {
       return true;
     }
 
-    if ([messageTypes.requestActionTeamMembers, messageTypes.requestActionFindLookup, messageTypes.requestMgmtAction].includes(message.type)) {
+    if ([messageTypes.requestActionTeamMembers, messageTypes.requestActionFindLookup, messageTypes.requestMgmtAction, messageTypes.requestInternalServiceRequest].includes(message.type)) {
-      const request = message.type === messageTypes.requestMgmtAction ? requestMgmtAction : message.type === messageTypes.requestActionTeamMembers ? requestActionTeamMembers : requestActionFindLookup;
+      const request = message.type === messageTypes.requestInternalServiceRequest ? requestInternalServiceRequest : message.type === messageTypes.requestMgmtAction ? requestMgmtAction : message.type === messageTypes.requestActionTeamMembers ? requestActionTeamMembers : requestActionFindLookup;
       request(message).then(sendResponse).catch(error => sendResponse({
-        ok: false, error: error.message || "Unable to load Action options.",
+        ok: false, httpStatus: error.httpStatus, error: error.message || "Unable to complete request.",
         debugRequests: Array.isArray(error.debugRequests) ? error.debugRequests : []
       }));
       return true;
@@ -2142,8 +2173,9 @@ function createBackgroundApplication(overrides = {}) {
   const requestRatecardByPlan = (...args) => spaConsumption.requestRatecardByPlan(...args);
   const requestOpptyProducts = (...args) => productsBackgroundJobs.requestOpptyProducts(...args);
   const runtimeApi = environment.browser || environment.chrome;
+  const fusionSrDetails = createFusionSrDetails({ fetchJson: (...args) => httpBackgroundJson.fetchJson(...args) });
   function start() {
-    startBackgroundApplication({ messageTypes, requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
+    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: message => fusionSrDetails.requestInternalServiceRequest(message), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
   }
   return {
     start, contracts,

dist/firefox/manifest.json

@@ -9,7 +9,8 @@
   ],
   "host_permissions": [
     "https://eeho.fa.us2.oraclecloud.com/*",
-    "https://spa.oracle.com/*"
+    "https://spa.oracle.com/*",
+    "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/*"
   ],
   "content_scripts": [
     {

scripts/build.mjs

@@ -21,7 +21,8 @@ const baseManifest = {
   ],
   host_permissions: [
     "https://eeho.fa.us2.oraclecloud.com/*",
-    "https://spa.oracle.com/*"
+    "https://spa.oracle.com/*",
+    "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/*"
   ],
   content_scripts: [
     {

scripts/sources.cjs

@@ -86,6 +86,7 @@ module.exports = {
     "src/services/spa/customer-service-requests.js",
     "src/services/spa/workload-actions.js",
     "src/services/spa/action-options.js",
+    "src/services/fusion/sr-details.js",
     "src/services/spa/current-user.js",
     "src/services/spa/consumption.js",
     "src/services/spa/response-shapes.js",

src/background/application.js

@@ -125,8 +125,9 @@ function createBackgroundApplication(overrides = {}) {
   const requestRatecardByPlan = (...args) => spaConsumption.requestRatecardByPlan(...args);
   const requestOpptyProducts = (...args) => productsBackgroundJobs.requestOpptyProducts(...args);
   const runtimeApi = environment.browser || environment.chrome;
+  const fusionSrDetails = createFusionSrDetails({ fetchJson: (...args) => httpBackgroundJson.fetchJson(...args) });
   function start() {
-    startBackgroundApplication({ messageTypes, requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
+    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: message => fusionSrDetails.requestInternalServiceRequest(message), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
   }
   return {
     start, contracts,

src/background/messages.js

@@ -11,6 +11,7 @@ function registerBackgroundMessages({
   requestActionTeamMembers,
   requestActionFindLookup,
   requestMgmtAction,
+  requestInternalServiceRequest,
   requestCurrentUser,
   requestConsumerTokenService,
   requestConsumptionTrend,
@@ -105,10 +106,10 @@ runtimeApi.runtime.onMessage.addListener((message, sender, sendResponse) => {
       return true;
     }
 
-    if ([messageTypes.requestActionTeamMembers, messageTypes.requestActionFindLookup, messageTypes.requestMgmtAction].includes(message.type)) {
+    if ([messageTypes.requestActionTeamMembers, messageTypes.requestActionFindLookup, messageTypes.requestMgmtAction, messageTypes.requestInternalServiceRequest].includes(message.type)) {
-      const request = message.type === messageTypes.requestMgmtAction ? requestMgmtAction : message.type === messageTypes.requestActionTeamMembers ? requestActionTeamMembers : requestActionFindLookup;
+      const request = message.type === messageTypes.requestInternalServiceRequest ? requestInternalServiceRequest : message.type === messageTypes.requestMgmtAction ? requestMgmtAction : message.type === messageTypes.requestActionTeamMembers ? requestActionTeamMembers : requestActionFindLookup;
       request(message).then(sendResponse).catch(error => sendResponse({
-        ok: false, error: error.message || "Unable to load Action options.",
+        ok: false, httpStatus: error.httpStatus, error: error.message || "Unable to complete request.",
         debugRequests: Array.isArray(error.debugRequests) ? error.debugRequests : []
       }));
       return true;

src/content/application.js

@@ -217,6 +217,12 @@ function createContentApplication(overrides = {}) {
     maskToken: (...args) => debugContentLog.maskToken(...args), environment
   });
   const crmSrPopover = createCrmSrPopover({
+    requestDetails: async srId => {
+      const result = await platformContentMessages.sendRuntimeMessage({ type: messageTypes.requestInternalServiceRequest, srId });
+      debugContentLog.appendBackgroundRequestLog(result?.debugRequests || []);
+      if (!result?.ok) throw new Error(result?.error || "Unable to load SR details.");
+      return result.items;
+    },
     MODAL_ID: contracts.MODAL_ID,
     createCopyButton: (...args) => opportunitiesLinks.createCopyOpportunityButton(...args),
     createCloseIcon: (...args) => contentIcons.createCloseIcon(...args), environment

src/features/debug/content-view.js

@@ -26,7 +26,7 @@ function createDebugContentView({
     if (["requestWlActions", "requestActionTeamMembers", "requestActionFindLookup", "requestMgmtAction"].includes(entry.name)) return "actions";
     if (entry.name === "requestGenerateAiSummary") return "ai";
     if (entry.name === "requestInstallBase") return "installBase";
-    if (entry.name === "requestCustomerServiceRequest" || entry.name === "resquestCrmServiceRequest") return "serviceRequests";
+    if (["requestCustomerServiceRequest", "resquestCrmServiceRequest", "requestInternalServiceRequest"].includes(entry.name)) return "serviceRequests";
     if (/^request(?:AccountSummary|AccountPlans|ConsumptionService|ConsumptionPlanDetail|RatecardByPlan)/.test(entry.name)) return "consumption";
     return "other";
   }

src/features/opportunities/activity-filters.js

@@ -13,7 +13,7 @@ function createActivityFilters({ allowsCrmActivities, getSrSummary, getActionSum
     container.className = "opportunities-extension-badge-filters";
     for (const [kind, title, options] of [
       ["sr", "Service Request", ["matched", "under4", "missing"]],
-      ["actions", "Action", ["matched", "missing"]]
+      ["actions", "WL Action", ["matched", "missing"]]
     ]) {
       const section = environment.document.createElement("section");
       section.className = "opportunities-extension-activity-filter";

src/features/opportunities/crm-sr-popover.js

@@ -1,4 +1,4 @@
-function createCrmSrPopover({ MODAL_ID, createCopyButton, createCloseIcon, environment }) {
+function createCrmSrPopover({ MODAL_ID, createCopyButton, createCloseIcon, requestDetails, environment }) {
   const { document, window, setTimeout, clearTimeout } = environment;
   let active = null;
   let sequence = 0;
@@ -74,6 +74,7 @@ function createCrmSrPopover({ MODAL_ID, createCopyButton, createCloseIcon, envir
       dismiss.append(createCloseIcon());
       dismiss.addEventListener("click", () => close(true));
       panel.append(dismiss);
+      const detailLoads = [];
       items.forEach((item, index) => {
         const section = document.createElement("section");
         const heading = document.createElement("div");
@@ -94,6 +95,52 @@ function createCrmSrPopover({ MODAL_ID, createCopyButton, createCloseIcon, envir
         details.className = "opportunities-extension-sr-details";
         details.textContent = descriptions[index];
         section.append(heading, details);
+        const children = document.createElement("div");
+        children.className = "opportunities-extension-sr-children";
+        children.setAttribute("aria-busy", "true");
+        children.setAttribute("role", "status");
+        children.textContent = "Loading SR details...";
+        section.append(children);
+        detailLoads.push(async () => {
+          try {
+            const records = await requestDetails(item.SrId);
+            if (active !== entry || entry.panel !== panel) return;
+            children.textContent = "";
+            if (!records.length) children.textContent = "No further details.";
+            for (const record of records) {
+              const child = document.createElement("section");
+              const row = document.createElement("div");
+              row.className = "opportunities-extension-sr-number";
+              const label = document.createElement("span");
+              label.textContent = "Internal SR Number:";
+              const link = document.createElement(record.SrNumber ? "a" : "span");
+              link.textContent = record.SrNumber ? String(record.SrNumber) : "N/D";
+              if (record.SrNumber) {
+                link.href = `https://eeho.fa.us2.oraclecloud.com/fscmUI/redwood/service/ec/container/sr/edit?srNumber=${encodeURIComponent(String(record.SrNumber))}&srId=${encodeURIComponent(String(record.SrId ?? ""))}`;
+                link.target = "_blank";
+                link.rel = "noopener noreferrer";
+              }
+              row.append(label, link);
+              if (record.SrNumber) row.append(createCopyButton(String(record.SrNumber), "SR number", "SR Number"));
+              const body = document.createElement("div");
+              body.className = "opportunities-extension-sr-details";
+              body.textContent = ["Title", "OpportunityName_c", "StatusCd", "ServiceNew_c", "AccountPartyName",
+                "LastUpdateDate", "SvcHealth_c", "AssigneePersonName", "OpenDate"].map(key =>
+                `${key === "ServiceNew_c" ? "Service Queue" : key}: ${record[key] == null || record[key] === "" ? "N/D" : String(record[key])}`).join("\n");
+              child.append(row, body);
+              children.append(child);
+            }
+          } catch (error) {
+            if (active !== entry || entry.panel !== panel) return;
+            children.setAttribute("role", "alert");
+            children.textContent = error.message || "Unable to load SR details.";
+          } finally {
+            if (active === entry && entry.panel === panel) {
+              children.setAttribute("aria-busy", "false");
+              entry.position();
+            }
+          }
+        });
         panel.append(section);
       });
       panel.addEventListener("pointerenter", () => clearTimeout(entry.timer));
@@ -101,6 +148,7 @@ function createCrmSrPopover({ MODAL_ID, createCopyButton, createCloseIcon, envir
       panel.addEventListener("focusout", focusOut);
       host.append(panel);
       active = entry;
+      detailLoads.forEach(load => load());
       button.setAttribute("aria-expanded", "true");
       entry.position();
       document.addEventListener("pointerdown", entry.outside, true);

src/features/opportunities/styles.css

@@ -533,6 +533,11 @@
 .opportunities-extension-sr-number { display: flex; align-items: center; gap: 8px; padding-right: 30px; font-weight: 600; }
 .opportunities-extension-sr-popover a { color: #00677d; text-decoration: underline; }
 .opportunities-extension-sr-details { white-space: pre-wrap; margin-top: 6px; }
+.opportunities-extension-sr-children { margin: 10px 0 0 8px; padding-left: 10px; border-left: 2px solid #8c969a; overflow-wrap: anywhere; }
+.opportunities-extension-sr-children[aria-busy="true"] { min-height: 28px; animation: opportunities-action-options-loading 1s ease-in-out infinite alternate; }
+.opportunities-extension-sr-children[role="alert"] { color: #a12d27; }
+.opportunities-extension-modal[data-theme="dark"] .opportunities-extension-sr-children[role="alert"] { color: #ffd9d5; }
+@media (prefers-reduced-motion: reduce) { .opportunities-extension-sr-children[aria-busy="true"] { animation: none; } }
 .opportunities-extension-sr-dismiss {
   position: absolute; top: 6px; right: 6px; width: 28px; height: 28px;
   display: grid; place-items: center; padding: 4px; border: 0;

src/services/fusion/sr-details.js

@@ -0,0 +1,27 @@
+function createFusionSrDetails({ fetchJson }) {
+  async function requestInternalServiceRequest(message) {
+    const debugRequests = [];
+    try {
+      const id = String(message.srId ?? "");
+      if (!/^\d+$/.test(id)) throw new Error("A numeric SrId is required.");
+      const fields = "Title,SrNumber,SrId,OpportunityName_c,QueueManagers_c,StatusCd,resourceMembers;ServiceRequest_SRToInternalSR_Tgt:ReportedHours_c,Title,OpportunityName_c,StatusCd,SrNumber,ServiceNew_c,AccountPartyName,LastUpdateDate,SvcHealth_c,AssigneePersonName,OpenDate,SrId";
+      const url = "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_SR_management/live;profile=PROD/services/auth/1.1/proxy/oalsetCRMRestAPI/uri/https/eeho.fa.us2.oraclecloud.com/crmRestApi/resources/latest/serviceRequests"
+        + `?fields=${encodeURIComponent(fields)}&onlyData=true&q=${encodeURIComponent(`SrId=${id}`)}`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include",
+        headers: { Accept: "application/json", Authorization: "Session" }
+      }, "requestInternalServiceRequest", debugRequests);
+      if (!Array.isArray(result?.items)) throw new Error("Invalid SR details response.");
+      const items = result.items.flatMap(item => {
+        const children = item.ServiceRequest_SRToInternalSR_Tgt;
+        if (children == null) return [];
+        if (!Array.isArray(children) || children.some(child => !child || typeof child !== "object")) throw new Error("Invalid linked SR collection.");
+        return children;
+      });
+      return { ok: true, items, debugRequests };
+    } catch (error) {
+      error.debugRequests = debugRequests;
+      throw error;
+    }
+  }
+  return { requestInternalServiceRequest };
+}

src/shared/messages.js

@@ -14,6 +14,7 @@ function createMessageTypes() {
     requestActionTeamMembers: "opportunitiesExtension.requestActionTeamMembers",
     requestActionFindLookup: "opportunitiesExtension.requestActionFindLookup",
     requestMgmtAction: "opportunitiesExtension.requestMgmtAction",
+    requestInternalServiceRequest: "opportunitiesExtension.requestInternalServiceRequest",
     requestCurrentUser: "opportunitiesExtension.requestCurrentUser",
     invalidateProductsCache: "opportunitiesExtension.invalidateProductsCache",
     requestConsumptionTrend: "opportunitiesExtension.requestConsumptionTrend",

tests/activityFilters.test.cjs

@@ -37,7 +37,7 @@ test("activity badge filters precede Status, are accessible and combine without
   assert.equal(h.button("sr", "matched").textContent, "");
   assert.equal(h.button("actions", "missing").textContent, "");
   assert.equal(h.button("actions", "matched").type, "button");
-  assert.equal(h.controls.children[1].children[0].textContent, "Action");
+  assert.equal(h.controls.children[1].children[0].textContent, "WL Action");
   for (const value of ["matched", "missing"]) {
     assert.equal(h.button("actions", value).textContent, "");
     assert.ok(h.button("actions", value).title.startsWith("Whether the Action is registered in Workload Workbench.\n"));

tests/characterization.test.cjs

@@ -41,7 +41,7 @@ test("distribution contracts: manifests, execution boundaries and deterministic
     manifest_version: 3, name: "Opportunities Extension",
     description: "Adiciona um atalho de Opportunities Extension nas paginas Oracle Fusion permitidas.",
     version: "1.0.2", permissions: ["cookies", "storage"],
-    host_permissions: ["https://eeho.fa.us2.oraclecloud.com/*", "https://spa.oracle.com/*"],
+    host_permissions: ["https://eeho.fa.us2.oraclecloud.com/*", "https://spa.oracle.com/*", "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/*"],
     content_scripts: [{
       matches: ["https://eeho.fa.us2.oraclecloud.com/hcmUI/faces/FuseWelcome*", "https://eeho.fa.us2.oraclecloud.com/fscmUI/faces/FuseWelcome*"],
       js: ["content.js"], all_frames: true, run_at: "document_idle"

tests/crmSrDetails.test.cjs

@@ -0,0 +1,41 @@
+const assert = require("node:assert/strict");
+const { test } = require("node:test");
+const { loadBackground, response } = require("./support/characterization.cjs");
+const type = "opportunitiesExtension.requestInternalServiceRequest";
+for (const family of ["chrome", "firefox"]) {
+  test(`${family}: SR detail GET uses exact scope and Session authentication`, async () => {
+    const calls = [];
+    const children = [{ SrId: 123, SrNumber: "SR123", Title: "Synthetic" }];
+    const h = loadBackground({ family, fetch: async (url, options) => {
+      calls.push({ url, options });
+      return response({ items: [{ ServiceRequest_SRToInternalSR_Tgt: children }] });
+    } });
+    const result = await h.dispatch({ type, srId: "987", token: "secret-test" });
+    assert.equal(result.ok, true);
+    assert.deepEqual(result.items, children);
+    const url = new URL(calls[0].url);
+    assert.equal(url.hostname, "comcipapic-oalprod.integration.ocp.oraclecloud.com");
+    assert.equal(url.searchParams.get("q"), "SrId=987");
+    assert.equal(url.searchParams.get("onlyData"), "true");
+    assert.ok(url.searchParams.get("fields").includes("ServiceRequest_SRToInternalSR_Tgt:ReportedHours_c"));
+    assert.equal(calls[0].options.method, "GET");
+    assert.equal(calls[0].options.headers.Authorization, "Session");
+    assert.equal(calls[0].options.credentials, "include");
+    assert.equal(result.debugRequests[0].requestHeaders.Authorization, "Session");
+    assert.ok(!JSON.stringify(result).includes("secret-test"));
+    assert.equal(result.debugRequests[0].name, "requestInternalServiceRequest");
+  });
+}
+test("SR details distinguish empty collections from errors and validate inputs", async () => {
+  for (const body of [{ items: [] }, { items: [{}] }, { items: [{ ServiceRequest_SRToInternalSR_Tgt: [] }] }]) {
+    const h = loadBackground({ fetch: async () => response(body) });
+    assert.deepEqual((await h.dispatch({ type, srId: "1" })).items, []);
+  }
+  for (const fetch of [async () => response({}, 403), async () => response({}), async () => response({ items: [{ ServiceRequest_SRToInternalSR_Tgt: {} }] })]) {
+    const h = loadBackground({ fetch });
+    assert.equal((await h.dispatch({ type, srId: "1", token: "test" })).ok, false);
+  }
+  const h = loadBackground({ fetch: () => assert.fail("Invalid input must not fetch") });
+  assert.equal((await h.dispatch({ type, srId: "1 OR 1=1", token: "test" })).ok, false);
+  assert.equal((await h.dispatch({ type })).ok, false);
+});

tests/crmSrPopover.test.cjs

@@ -1,6 +1,31 @@
 const assert = require("node:assert/strict");
 const { test } = require("node:test");
 const { loadApplication } = require("./support/application.cjs");
+const flush = () => new Promise(resolve => setImmediate(resolve));
+
+test("internal SR uses Session without TokenRelay or retries on 401", async () => {
+  const h = setup();
+  let renewals = 0;
+  const sent = [];
+  h.app.authSessionState.accessToken = "stale-token";
+  h.app.authTokenRelay.requestTokenRelay = async () => `fresh-${++renewals}`;
+  h.app.debugContentView.renderDebugPanel = () => {};
+  h.app.platformContentMessages.sendRuntimeMessage = async message => {
+    sent.push(message);
+    return { ok: false, httpStatus: 401, error: "Unauthorized" };
+  };
+  h.app.fusionCrmServiceRequests.requestCrmServiceRequest = async () => [{ SrId: "123", SrNumber: "SR123", OpportunityName_Id_c: { OptyNumber: "OP1" } }];
+  await h.app.opportunityCrmServiceRequests.load("synthetic", 1);
+  const badge = h.app.opportunityCrmServiceRequests.createBadge("OP1");
+  h.modal.append(badge);
+  badge.listeners.pointerenter();
+  await flush();
+  assert.equal(renewals, 0);
+  assert.equal(sent.length, 1);
+  assert.equal(sent[0].token, undefined);
+  assert.ok(sent.every(item => item.type === "opportunitiesExtension.requestInternalServiceRequest"));
+  assert.ok(h.walk(h.panel()).some(node => node.textContent === "Unauthorized"));
+});
 
 function setup() {
   const document = { activeElement: null, listeners: new Map() };
@@ -104,3 +129,42 @@ test("SR popover pins on click, closes on Escape/outside/scroll/reset and remove
   assert.equal(panel(), undefined);
   assert.equal(document.listeners.size, 0);
 });
+
+test("SR tooltip loads nested details with copy/link and empty text, discarding stale responses", async () => {
+  const h = setup();
+  const calls = [];
+  h.app.authSessionState.accessToken = "crm-token";
+  h.app.authTokenRelay.requestTokenRelay = async () => "fresh-crm-token";
+  h.app.debugContentView.renderDebugPanel = () => {};
+  h.app.platformContentMessages.sendRuntimeMessage = message => new Promise(resolve => calls.push({ message, resolve }));
+  await h.app.opportunityCrmServiceRequests.load("synthetic", 1);
+  const badge = h.app.opportunityCrmServiceRequests.createBadge("OP1");
+  h.modal.append(badge);
+  badge.listeners.pointerenter();
+  await flush();
+  assert.equal(calls.length, 2);
+  assert.equal(calls[0].message.token, undefined);
+  assert.equal(calls[0].message.srId, "NOT-THE-URL-ID");
+  assert.ok(h.walk(h.panel()).some(node => node.textContent === "Loading SR details..."));
+  calls[0].resolve({ ok: true, items: [{ SrId: 99, SrNumber: "SR &child", Title: "<child>", ServiceNew_c: "Queue" }] });
+  calls[1].resolve({ ok: true, items: [] });
+  await flush();
+  const nodes = h.walk(h.panel());
+  const link = nodes.find(node => node.tag === "a" && node.textContent === "SR &child");
+  assert.equal(link.parent.children[0].textContent, "Internal SR Number:");
+  assert.ok(link.href.endsWith("srNumber=SR%20%26child&srId=99"));
+  assert.equal(link.parent.children[2].title, "Copy SR number");
+  assert.ok(nodes.some(node => node.textContent.includes("Service Queue: Queue")));
+  assert.ok(nodes.some(node => node.textContent === "No further details."));
+  h.app.crmSrPopover?.close();
+  h.app.opportunityCrmServiceRequests.reset();
+  badge.listeners.pointerenter();
+  const oldPanel = h.panel();
+  await flush();
+  h.app.opportunityCrmServiceRequests.reset();
+  calls[2].resolve({ ok: true, items: [{ SrNumber: "STALE" }] });
+  calls[3].resolve({ ok: false, error: "Forbidden" });
+  await flush();
+  assert.equal(h.panel(), undefined);
+  assert.ok(!h.walk(oldPanel).some(node => node.textContent === "STALE"));
+});