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Implemented the customer service requests view

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Paulo Porto
2026-09-22 17:55:38 -03:00
parent 3ee8eb6f21
commit ea164cdcd6
24 changed files with 1158 additions and 20 deletions
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docs/architecture.md
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@@ -32,6 +32,7 @@ different from extension storage and is not a safe place for credentials.
| Content | Opportunity query and presentation | Filter sets, sorting, search, request versions, column formatters, dashboard animation |
| Content | Products UI | Current request ID, product map, expanded rows, progress, last update |
| Content | Consumption UI | Plan state, per-plan/period trend cache, chart navigation and selected series |
| Content | Service Requests UI | Customer-specific in-flight queries, skeleton/table modal, stale-response guards; no persistent cache |
| Content | AI summary | Per-opportunity in-flight state and summary; fresh generation on expansion |
| Content | Authentication/debug | General and scoped token promises, SPA authorizations, request logs, visibility flag |
| Background | Message dispatcher | Synchronously registered listener, asynchronous replies using `return true` |
@@ -56,6 +57,7 @@ Production tokens are held in memory, not deliberately persisted by the extensio
| Sales Common | GET `/fscmRestApi/tokenrelay?scopesfq=urn%3Aopc%3Aresource%3Afusion%3Aeeho%3Asales-common%2F` | AI summary Bearer | In-memory `expires_in`, shared in-flight acquisition; at most one summary retry after 401/403 |
| ACCP-TS | SPA consumer service `uiaasHeader.value` | Account summary authorization | Retrieved with the consumer service response; expiry recorded, not automatically acted on |
| OCICONS-TS | SPA consumer service `uiaasHeader.value` | Account plans and consumption trend authorization | Same service response, distinct credential from ACCP-TS |
| SPA-ORANGE | SPA consumer service `uiaasHeader.value` | Customer service requests, fixed `custsr-auth` header with raw value, no Bearer prefix; ignores `uiaasHeader.label` | Optional at consumer acquisition; required only when opening Service Requests; existing in-memory session rules |
Fusion calls use `https://eeho.fa.us2.oraclecloud.com`; SPA calls use
`https://spa.oracle.com/oalcrm/web/api/`. Preserve `credentials: include` and
@@ -68,6 +70,7 @@ operation-specific headers rather than unifying all calls under a default token.
| requestGenerateAiSummary | POST `/api/sales-common/gen-ai/v1/summarizations/generate` | `{path,promptCode,object,puid}`; prompt `cx.sales.generate_opportunity_summary`; only summaryText displayed |
| requestConsumerTokenService | GET `g2m-consumer-application/consumerTokenService` | No-store; parse JSON; HTML 200 recovery via inactive SPA UI tab; maximum five HTTP attempts |
| requestAccountSummary | POST `provider-proxy/g2m-account/service/accountsummary` | ACCP-TS; `[{key:"regId",value:partyNumber}]` |
| requestCustomerServiceRequest | GET `provider-proxy/g2m-custsr-provider/service/oscSr/{accountSummaryId}` | SPA-ORANGE; summary `id`, not `registryId`; encoded filter `{hierarchy:"single",status:"open"}`, creationDate descending, pages of 40 using totalResults/count/offset |
| requestAccountPlans | POST `provider-proxy/g2m-consumption/service/v1/account/accountPlans/{id}` | OCICONS-TS; original hierarchy/products/language/planStatus payload |
| requestConsumptionService{Period} | GET `provider-proxy/g2m-consumption/service/v1/plan/trend/{subPlanNum}?quarter=All&timePeriod={period}` | G2m-Authorization; quarterly/monthly/weekly/daily; weekly default |
@@ -90,7 +93,8 @@ was silently changed during extraction.
| refreshXsrfCookie | type; sender tab context | ok, refreshed, cookieName, durationMs, error |
| requestOpptyProducts | requestId, accessToken, optyNumbers, cacheMaxAgeMs | ok, requestId, completed, total, failed, cacheHits; error envelope on dispatcher failure |
| opptyProductsProgress | Background to sender tab/frame | requestId, state, counters; per-item optyNumber/items/fromCache/cachedAt or error |
| requestConsumerTokenService | type; sender tab context | ok, authorizations.accountSummary/accountPlans, debugRequests |
| requestConsumerTokenService | type; sender tab context | ok, authorizations.accountSummary/accountPlans/installBase/customerServiceRequests, debugRequests |
| requestCustomerServiceRequest | partyNumber, authorizations.accountSummary/customerServiceRequests | ok, items (consolidated response.objects), debugRequests; error envelope on failure |
| requestAccountPlans | partyNumber, authorizations | ok, accountPlanId, plans, debugRequests |
| requestConsumptionTrend | subPlanNum, period, authorization | ok, subPlanNum, period, items, debugRequests |