Badge indicator showing whether an opportunity has an associated Service Request

src/features/opportunities/crm-service-requests.js

@@ -0,0 +1,55 @@
+function createOpportunityCrmServiceRequests({ requestCrmServiceRequest, isCurrentPeriodRequest, environment }) {
+  let status = "idle";
+  let byOpportunity = new Map();
+  let pending = null;
+  let generation = 0;
+  function reset() { generation += 1; pending = null; status = "idle"; byOpportunity = new Map(); }
+  function load(token, version) {
+    if (!isCurrentPeriodRequest(version)) return;
+    if (!pending) pending = run(token, version, generation);
+    return pending;
+  }
+  async function run(token, version, currentGeneration) {
+    const isActive = () => currentGeneration === generation;
+    status = "loading";
+    try {
+      const items = await requestCrmServiceRequest(token, version, isActive);
+      if (!items || !isActive()) return;
+      const grouped = new Map();
+      for (const item of items) {
+        const number = item?.OpportunityName_Id_c?.OptyNumber;
+        if (!number) continue;
+        const key = String(number);
+        if (!grouped.has(key)) grouped.set(key, []);
+        grouped.get(key).push(item);
+      }
+      byOpportunity = grouped;
+      status = "ready";
+    } catch {
+      if (isActive()) status = "error";
+    }
+  }
+  function createBadge(optyNumber) {
+    if (!optyNumber || status === "idle" || status === "loading") return null;
+    const items = byOpportunity.get(String(optyNumber)) || [];
+    const badge = environment.document.createElement("span");
+    badge.className = "opportunities-extension-crm-sr-badge";
+    badge.setAttribute("data-state", status === "error" ? "error" : items.length ? "matched" : "missing");
+    badge.textContent = status === "error" ? "SR ?" : items.length ? "\u2705 SR" : "\u26d4 SR";
+    const display = value => value === null || value === undefined || value === "" ? "N/D" : String(value);
+    badge.title = status === "error" ? "Unable to check CRM service requests. See Debug Requests."
+      : !items.length ? "No matching CRM service request with status SVC_PENDING_DELIVERY in your SR team."
+      : items.map(item => [
+        `SR Number: ${display(item.SrNumber)}`, `Title: ${display(item.Title)}`,
+        `Opportunity: ${display(item.OpportunityName_Id_c?.OptyNumber)}`,
+        `Reported Hours: ${display(item.ReportedHours_c)}`,
+        `Owner: ${[item.Owner?.PersonFirstName, item.Owner?.PersonLastName].filter(Boolean).join(" ") || "N/D"}`,
+        `Email: ${display(item.Owner?.PrimaryEmail?.EmailAddress)}`,
+        `Do Not Call: ${display(item.DoNotCallFlag)}`, `Do Not Email: ${display(item.DoNotEmailFlag)}`
+      ].join("\n")).join("\n\n");
+    badge.setAttribute("aria-label", badge.title);
+    badge.tabIndex = 0;
+    return badge;
+  }
+  return { reset, load, createBadge };
+}