function createOpportunityCrmServiceRequests({ requestCrmServiceRequest, isCurrentPeriodRequest, bindPopover, closePopover, createSrButton, closeSrForm, allowsCrmActivities, reportProgress, activityCache, setBadgeContent, formatDate, environment }) {
  let status = "idle";
  let byOpportunity = new Map();
  let pending = null;
  let generation = 0;
  let loadedItems = [];
  function reset() { closeSrForm(); closePopover(); generation += 1; pending = null; status = "idle"; byOpportunity = new Map(); loadedItems = []; reportProgress("idle"); }
  function load(token, version, cacheOptions = null) {
    if (!allowsCrmActivities() || !isCurrentPeriodRequest(version)) return;
    if (status === "ready") {
      return Promise.resolve(cacheOptions ? activityCache.write("sr", "all", cacheOptions.cachedAt, loadedItems) : undefined).then(() => true);
    }
    if (!pending) {
      const request = run(token, version, generation, cacheOptions);
      pending = request;
      request.finally(() => { if (pending === request) pending = null; });
    }
    return pending;
  }
  async function run(token, version, currentGeneration, cacheOptions) {
    const isActive = () => currentGeneration === generation;
    status = "loading";
    try {
      const cached = cacheOptions ? await activityCache.read("sr", "all", cacheOptions.cachedAt) : null;
      if (!isActive()) return false;
      if (!cached && cacheOptions?.cacheOnly) { status = "idle"; return false; }
      let items = cached?.items;
      if (!items) {
        reportProgress("running", 0);
        items = await requestCrmServiceRequest(token, version, isActive, (count, total) => {
          if (isActive()) reportProgress("running", count, total);
        });
        if (items && isActive() && cacheOptions) await activityCache.write("sr", "all", cacheOptions.cachedAt, items);
      }
      if (!items || !isActive()) return false;
      const grouped = new Map();
      for (const item of items) {
        const number = item?.OpportunityName_Id_c?.OptyNumber;
        if (!number) continue;
        const key = String(number);
        if (!grouped.has(key)) grouped.set(key, []);
        grouped.get(key).push(item);
      }
      byOpportunity = grouped;
      loadedItems = items;
      status = "ready";
      if (!cached) reportProgress("complete", items.length, items.length);
      return true;
    } catch {
      if (isActive()) { status = "error"; reportProgress("error"); }
      return false;
    }
  }
  function getSummary(optyNumber) {
    if (!allowsCrmActivities() || !optyNumber) return null;
    const items = byOpportunity.get(String(optyNumber)) || [];
    const hours = items.map(item => item.ReportedHours_c).filter(value =>
      (typeof value === "number" || (typeof value === "string" && value.trim() !== "")) && Number.isFinite(Number(value))
    ).map(Number);
    return {
      state: status === "ready" ? items.length ? "matched" : "missing" : status,
      reportedHours: hours.length === items.length ? hours.reduce((total, value) => total + value, 0) : null,
      hasUnderFourHours: status === "ready" && hours.some(value => value < 4)
    };
  }
  function createBadge(optyNumber) {
    if (!allowsCrmActivities() || !optyNumber || status === "idle" || status === "loading") return null;
    const items = byOpportunity.get(String(optyNumber)) || [];
    const badge = environment.document.createElement(items.length && status === "ready" ? "button" : "span");
    badge.className = "opportunities-extension-crm-sr-badge";
    badge.setAttribute("data-state", status === "error" ? "error" : items.length ? "matched" : "missing");
    const summary = getSummary(optyNumber);
    const reportedHours = summary.reportedHours !== null
      ? new Intl.NumberFormat("en-US", { useGrouping: false, maximumFractionDigits: 10 }).format(summary.reportedHours)
      : "N/A";
    setBadgeContent(badge, "sr", status === "error" ? "?" : items.length ? `${reportedHours}${reportedHours === "N/A" ? "" : "h"}` : "0h");
    const display = value => value === null || value === undefined || value === "" ? "N/A" : String(value);
    const descriptions = items.map(item => [
        `Title: ${display(item.Title)}`,
        `Opportunity: ${display(item.OpportunityName_Id_c?.OptyNumber)}`,
        `Reported Hours: ${display(item.ReportedHours_c)}`,
        `Customer Deadline: ${display(formatDate(item.CustomerDeadline_c))}`,
        `Owner: ${[item.Owner?.PersonFirstName, item.Owner?.PersonLastName].filter(Boolean).join(" ") || "N/A"}`,
        `Email: ${display(item.Owner?.PrimaryEmail?.EmailAddress)}`,
        `Do Not Call: ${display(item.DoNotCallFlag)}`, `Do Not Email: ${display(item.DoNotEmailFlag)}`
      ].join("\n"));
    const description = status === "error" ? "Unable to check CRM service requests. See Debug Requests."
      : !items.length ? "No matching CRM service request with status SVC_PENDING_DELIVERY in your SR team."
      : items.map((item, index) => `SR Number: ${display(item.SrNumber)}\n${descriptions[index]}`).join("\n\n");
    badge.setAttribute("aria-label", description);
    badge.title = "Whether a Service Request has been created for the opportunities.";
    if (items.length && status === "ready") bindPopover(badge, items, descriptions);
    if (!items.length && status === "ready") badge.append(createSrButton(String(optyNumber)));
    badge.tabIndex = 0;
    return badge;
  }
  return { reset, load, createBadge, getSummary };
}