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Diego Cabrera
2026-03-18 18:03:44 -03:00
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---
last_verified: 2026-03-16
pattern:
id: operational-raci
name: "Operational RACI Matrix"
category: operations
---
description: >
Defines responsibilities across customer and Oracle/partner teams for
ongoing operations. R=Responsible (does the work), A=Accountable (owns
the outcome), C=Consulted, I=Informed. Generated from the engagement
model (fully managed, co-managed, or self-managed).
# Three operational models — the skill selects based on discovery
models:
fully_managed:
description: "Oracle/partner manages everything. Customer consumes DB as a service."
trigger: "Customer says 'DBA-less', 'no DBA team', 'fully managed', or team_skills is low"
raci:
- { activity: "DB provisioning", customer: "I", oracle: "R/A" }
- { activity: "DB patching & upgrades", customer: "I", oracle: "R/A" }
- { activity: "Backup & recovery", customer: "I", oracle: "R/A" }
- { activity: "Performance monitoring", customer: "I", oracle: "R/A" }
- { activity: "Performance tuning", customer: "C", oracle: "R/A" }
- { activity: "Security configuration", customer: "A", oracle: "R" }
- { activity: "Access control (IAM)", customer: "R/A", oracle: "C" }
- { activity: "Data Safe / audit review", customer: "A", oracle: "R" }
- { activity: "Incident response (DB)", customer: "I", oracle: "R/A" }
- { activity: "Incident response (app)", customer: "R/A", oracle: "C" }
- { activity: "Capacity planning", customer: "C", oracle: "R/A" }
- { activity: "DR testing", customer: "A", oracle: "R" }
- { activity: "Schema changes", customer: "R/A", oracle: "I" }
- { activity: "App deployment", customer: "R/A", oracle: "I" }
- { activity: "Network changes", customer: "R/A", oracle: "C" }
- { activity: "Cost optimization review", customer: "A", oracle: "R" }
- { activity: "Oracle SR escalation", customer: "C", oracle: "R/A" }
- { activity: "Compliance reporting", customer: "A", oracle: "R" }
co_managed:
description: "Customer has DBAs but wants Oracle/partner for complex ops."
trigger: "Customer says 'we have DBAs but no cloud experience', or team exists but is small"
raci:
- { activity: "DB provisioning", customer: "R", oracle: "C" }
- { activity: "DB patching & upgrades", customer: "R", oracle: "C" }
- { activity: "Backup & recovery", customer: "R/A", oracle: "C" }
- { activity: "Performance monitoring", customer: "R", oracle: "I" }
- { activity: "Performance tuning", customer: "R", oracle: "C" }
- { activity: "Security configuration", customer: "R/A", oracle: "C" }
- { activity: "Access control (IAM)", customer: "R/A", oracle: "I" }
- { activity: "Incident response (DB)", customer: "R", oracle: "C" }
- { activity: "Incident response (app)", customer: "R/A", oracle: "I" }
- { activity: "Capacity planning", customer: "R", oracle: "C" }
- { activity: "DR testing", customer: "R", oracle: "C" }
- { activity: "Schema changes", customer: "R/A", oracle: "I" }
- { activity: "Oracle SR escalation", customer: "R", oracle: "C" }
self_managed:
description: "Customer manages everything. Oracle provides platform only."
trigger: "Customer has strong DBA team with cloud experience, or explicitly says 'we manage'"
raci:
- { activity: "DB provisioning", customer: "R/A", oracle: "I" }
- { activity: "DB patching & upgrades", customer: "R/A", oracle: "I" }
- { activity: "Backup & recovery", customer: "R/A", oracle: "I" }
- { activity: "Performance monitoring", customer: "R/A", oracle: "I" }
- { activity: "Security configuration", customer: "R/A", oracle: "I" }
- { activity: "Incident response", customer: "R/A", oracle: "I" }
- { activity: "DR testing", customer: "R/A", oracle: "I" }
- { activity: "Oracle SR escalation", customer: "R/A", oracle: "C" }