mirror of
https://github.com/hoshikawa2/compass_backoffice.git
synced 2026-07-09 22:04:20 +00:00
113 lines
3.6 KiB
YAML
113 lines
3.6 KiB
YAML
tools:
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consultar_reclamacao:
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description: Consulta reclamação/protocolo de backoffice/ANATEL.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 300
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args_schema: { protocol_id: string, customer_key: string, interaction_key: string }
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consultar_cliente_backoffice:
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description: Consulta contexto operacional do cliente para backoffice.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 600
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args_schema: { customer_key: string, contract_key: string, session_key: string }
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registrar_acao_backoffice:
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description: Registra ação operacional, parecer ou encaminhamento no sistema de backoffice.
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mcp_server: backoffice
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enabled: true
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tool_type: action
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requires: [protocol_id, action_text, operator_session]
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confirmation_required: false
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cache:
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enabled: false
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args_schema: { protocol_id: string, action_text: string, operator_session: string }
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consultar_siebel_caso:
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description: Consulta caso/SR no Siebel.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 300
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args_schema: { protocol_id: string, interaction_key: string, customer_key: string }
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registrar_acao_siebel:
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description: Registra ação, reclassificação ou fechamento no Siebel.
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mcp_server: backoffice
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enabled: true
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tool_type: action
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requires: [protocol_id, action_text, operator_session]
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confirmation_required: false
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cache:
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enabled: false
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args_schema: { protocol_id: string, action_text: string, operator_session: string }
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consultar_imdb_cliente:
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description: Consulta enriquecimento IMDB/PMID do cliente.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 600
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args_schema: { customer_key: string, contract_key: string, session_key: string }
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consultar_speech_analytics:
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description: Consulta histórico/resumo do Speech Analytics.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 600
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args_schema: { protocol_id: string, customer_key: string, interaction_key: string }
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consultar_tais_kb:
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description: Consulta TAIS Knowledge Base/RAG e templates.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 900
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args_schema: { query: string, protocol_id: string, customer_key: string }
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consultar_abrt:
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description: Consulta ABRT associado ao cliente/caso.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 600
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args_schema: { customer_key: string, protocol_id: string }
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consultar_portabilidade:
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description: Consulta status de portabilidade.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 600
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args_schema: { customer_key: string, contract_key: string }
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buscar_templates_emulador:
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description: Busca templates/documentos para Response Emulator.
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mcp_server: backoffice
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enabled: true
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tool_type: read
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cache:
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enabled: true
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ttl_seconds: 900
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args_schema: { protocol_id: string, query: string }
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gerar_rascunho_emulador:
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description: Gera rascunho de resposta do Response Emulator.
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mcp_server: backoffice
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enabled: true
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tool_type: action
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requires: [protocol_id]
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cache:
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enabled: false
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args_schema: { protocol_id: string, selected_actions: array, operator_instructions: string }
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