Loading comcipapic to establish a session for SR requests

2026-10-02 02:37:35 -03:00
parent 3fd89a307c
commit f512ef9928
27 changed files with 2377 additions and 373 deletions
--- a/dist/chromium/background.js
+++ b/dist/chromium/background.js
@@ -18,6 +18,11 @@ function createMessageTypes() {
    requestActionFindLookup: "opportunitiesExtension.requestActionFindLookup",
    requestMgmtAction: "opportunitiesExtension.requestMgmtAction",
    requestInternalServiceRequest: "opportunitiesExtension.requestInternalServiceRequest",
+    requestSrLookupPrimaryPillar: "opportunitiesExtension.requestSrLookupPrimaryPillar",
+    prepareSrSession: "opportunitiesExtension.prepareSrSession",
+    requestSrLookupLanguage: "opportunitiesExtension.requestSrLookupLanguage",
+    requestSrLookupTechPlatform: "opportunitiesExtension.requestSrLookupTechPlatform",
+    requestSrLookupOpportunityBusiness: "opportunitiesExtension.requestSrLookupOpportunityBusiness",
    requestCurrentUser: "opportunitiesExtension.requestCurrentUser",
    invalidateProductsCache: "opportunitiesExtension.invalidateProductsCache",
    requestConsumptionTrend: "opportunitiesExtension.requestConsumptionTrend",
@@ -743,7 +748,149 @@ function createSpaActionOptions({ fetchJson }) {
 }

 // Source: src/services/fusion/sr-details.js
-function createFusionSrDetails({ fetchJson }) {
+function createFusionSrDetails({ fetchJson, tabsCreate, tabsRemove, supportsFirefoxCookieStoreTabs, cookiesGetAll, cookieChanges, wait }) {
+  const sessions = new Map();
+  function cookiePart(cookie) {
+    if (!cookie) return null;
+    const match = /^ORA_OCIS_CG_SESSION_idcs-([a-zA-Z0-9-]+)_comcipapic-oalprod\.integration\.ocp\.oraclecloud\.com_([12])$/.exec(cookie.name);
+    const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+    const cookieDomain = cookie.domain?.replace(/^\./, "");
+    if (!match || (cookieDomain && cookieDomain !== domain && !domain.endsWith(`.${cookieDomain}`))) return null;
+    return { key: `${match[1]}|${cookie.path || "/"}|${cookie.storeId || ""}`, part: match[2],
+      valid: Boolean(cookie.value) && (cookie.expirationDate == null || cookie.expirationDate > Date.now() / 1000) };
+  }
+  function watchSession(session, sender) {
+    const pairs = new Map();
+    let available;
+    session.cookieReady = new Promise(resolve => { available = resolve; });
+    const listener = change => {
+      const cookie = change.cookie;
+      const part = cookiePart(cookie);
+      if (!part) return;
+      if (sender?.tab?.cookieStoreId && cookie.storeId !== sender.tab.cookieStoreId) return;
+      if (!pairs.has(part.key)) pairs.set(part.key, new Map());
+      const pair = pairs.get(part.key);
+      if (change.removed || !part.valid) pair.delete(part.part);
+      else pair.set(part.part, cookie);
+      if (pair.size === 2 && [...pair.values()].every(item => cookiePart(item)?.valid)) available(new Set([part.key]));
+      session.wake?.();
+    };
+    cookieChanges?.addListener(listener);
+    session.unwatch = () => cookieChanges?.removeListener(listener);
+  }
+  function waitForSessionCookies(session, sender) {
+    if (session.cookieWait) return session.cookieWait;
+    session.cookieWait = (async () => {
+      const deadline = Date.now() + 1000;
+      for (let attempt = 0; attempt < 5; attempt += 1) {
+        // Install the wake-up before reading so a renewal during getAll is not missed.
+        const changed = new Promise(resolve => { session.wake = resolve; });
+        const current = await sessionCookies(sender);
+        const renewed = [...current].some(pair => !session.baseline.has(pair));
+        if (renewed || Date.now() >= deadline) {
+          session.baseline = current;
+          return current;
+        }
+        await Promise.race([changed, wait(250)]);
+      }
+      return sessionCookies(sender);
+    })().finally(() => { session.cookieWait = null; session.wake = null; });
+    return session.cookieWait;
+  }
+  async function sessionCookies(sender) {
+    const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+    const details = { domain };
+    if (sender?.tab?.cookieStoreId) details.storeId = sender.tab.cookieStoreId;
+    try {
+      const groups = new Map();
+      for (const cookie of await cookiesGetAll(details)) {
+        const part = cookiePart(cookie);
+        if (!part?.valid) continue;
+        if (!groups.has(part.key)) groups.set(part.key, {});
+        groups.get(part.key)[part.part] = [cookie.name, cookie.value, cookie.expirationDate ?? null];
+      }
+      // Fingerprints remain in memory only; the browser sends the actual Cookie header.
+      return new Set([...groups.values()].filter(pair => pair[1] && pair[2]).map(pair => JSON.stringify([pair[1], pair[2]])));
+    } catch { return new Set(); }
+  }
+  async function requestLookupWithSession(operation, message, sender, initialize = false) {
+    const existingCookies = initialize ? await sessionCookies(sender) : null;
+    if (existingCookies?.size) return { ok: true, debugRequests: [] };
+    const logs = [];
+    const query = async () => {
+      try {
+        const result = await operation(message);
+        logs.push(...(result.debugRequests || []));
+        return { ...result, debugRequests: logs };
+      } catch (error) {
+        logs.push(...(error.debugRequests || []));
+        error.debugRequests = logs;
+        throw error;
+      }
+    };
+    if (!initialize) {
+      try { return await query(); } catch (error) { if (error.httpStatus !== 401) throw error; }
+    }
+    const key = sender?.tab?.cookieStoreId || "default";
+    let session = sessions.get(key);
+    if (!session) {
+      const details = {
+        url: "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live/webApps/external/",
+        active: false
+      };
+      if (Number.isInteger(sender?.tab?.windowId)) details.windowId = sender.tab.windowId;
+      if (supportsFirefoxCookieStoreTabs() && sender?.tab?.cookieStoreId) details.cookieStoreId = sender.tab.cookieStoreId;
+      session = { users: 0, closed: null, baseline: null };
+      watchSession(session, sender);
+      session.tab = (async () => {
+        session.baseline = existingCookies || await sessionCookies(sender);
+        return tabsCreate(details);
+      })();
+      sessions.set(key, session);
+    }
+    session.users += 1;
+    let tab;
+    try {
+      tab = await session.tab;
+      const deadline = Date.now() + 60000;
+      for (let attempt = 0; attempt < 240 && Date.now() < deadline; attempt += 1) {
+        const pendingCookies = initialize && attempt === 0
+          ? sessionCookies(sender) : waitForSessionCookies(session, sender);
+        const cookies = await (initialize ? Promise.race([session.cookieReady, pendingCookies]) : pendingCookies);
+        if (initialize) {
+          // Proactive preparation observes cookies only; API requests belong to the form.
+          if (!cookies.size) continue;
+          await closeSessionTab();
+          return { ok: true, debugRequests: [] };
+        }
+        try {
+          const result = await query();
+          // Any successful lookup confirms the shared session; stop the page immediately.
+          await closeSessionTab();
+          return result;
+        } catch (error) {
+          if (error.httpStatus !== 401) throw error;
+        }
+      }
+      throw new Error("Service Request session could not be established after 60 seconds. Sign in to Oracle and retry.");
+    } catch (error) {
+      error.debugRequests = logs;
+      throw error;
+    } finally {
+      session.users -= 1;
+      if (session.users === 0) {
+        sessions.delete(key);
+        session.unwatch();
+        await closeSessionTab();
+      }
+    }
+    function closeSessionTab() {
+      if (!session.closed && Number.isInteger(tab?.id)) {
+        session.closed = tabsRemove(tab.id).catch(() => {});
+      }
+      return session.closed;
+    }
+  }
  async function requestInternalServiceRequest(message) {
    const debugRequests = [];
    try {
@@ -772,7 +919,36 @@ function createFusionSrDetails({ fetchJson }) {
      throw error;
    }
  }
-  return { requestInternalServiceRequest };
+  async function requestLookup(lookupType, requestName) {
+    const debugRequests = [];
+    try {
+      const url = `https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live;profile=PROD/services/auth/1.1/proxy/oke_seaas/uri/https/gxpap.oracle.com/oalcrm/service/set/seaas/crm/lookups?lookupType=${lookupType}&type=STANDARD`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include",
+        headers: { Accept: "application/json", Authorization: "Session" }
+      }, requestName, debugRequests);
+      if (!Array.isArray(result?.items) || result.items.some(item => typeof item?.code !== "string" || typeof item?.name !== "string")) throw new Error(`Invalid ${requestName} response.`);
+      const items = result.items.filter(item => item.enabledFlag !== "N")
+        .sort((a, b) => (Number(a.displaySequence) || 0) - (Number(b.displaySequence) || 0))
+        .map(({ code, name }) => ({ code, name }));
+      return { ok: true, items, debugRequests };
+    } catch (error) { error.debugRequests = debugRequests; throw error; }
+  }
+  async function requestSrLookupOpportunityBusiness(message) {
+    const debugRequests = [];
+    try {
+      if (typeof message.emailAddress !== "string" || !message.emailAddress.trim()) throw new Error("Current user email is unavailable.");
+      const url = "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live;profile=PROD/services/auth/1.1/proxy/oke_seaas/uri/https/gxpap.oracle.com/oalcrm/service/set/seaas/crm/services"
+        + `?emailAddress=${encodeURIComponent(message.emailAddress.trim())}&salesObject=OPPORTUNITY&serviceType=BUSINESS`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include", headers: { Accept: "application/json", Authorization: "Session" } }, "requestSrLookupOpportunityBusiness", debugRequests);
+      if (!Array.isArray(result?.items) || result.items.some(item => !/^\d+$/.test(String(item?.Id ?? "")) || typeof item?.RecordName !== "string")) throw new Error("Invalid Services response.");
+      return { ok: true, items: result.items.map(({ Id, RecordName, Abstract_c }) => ({ Id: String(Id), RecordName, Abstract_c: Abstract_c == null ? "" : String(Abstract_c) })), debugRequests };
+    } catch (error) { error.debugRequests = debugRequests; throw error; }
+  }
+  return { requestLookupWithSession, requestInternalServiceRequest, requestSrLookupOpportunityBusiness,
+    prepareSession: sender => requestLookupWithSession(null, {}, sender, true),
+    requestSrLookupPrimaryPillar: () => requestLookup("SENGG_PRIMARY_PILLAR", "requestSrLookupPrimaryPillar"),
+    requestSrLookupLanguage: () => requestLookup("SENGG_LANGUAGE", "requestSrLookupLanguage"),
+    requestSrLookupTechPlatform: () => requestLookup("SENGG_TECH_PLATFORM", "requestSrLookupTechPlatform") };
 }

 // Source: src/services/spa/current-user.js
@@ -1874,6 +2050,12 @@ function registerBackgroundMessages({
  requestActionFindLookup,
  requestMgmtAction,
  requestInternalServiceRequest,
+  requestSrLookupPrimaryPillar,
+  requestSrLookupWithSession,
+  prepareSrSession,
+  requestSrLookupLanguage,
+  requestSrLookupTechPlatform,
+  requestSrLookupOpportunityBusiness,
  requestCurrentUser,
  requestConsumerTokenService,
  requestConsumptionTrend,
@@ -1886,6 +2068,22 @@ runtimeApi.runtime.onMessage.addListener((message, sender, sendResponse) => {
    if (!message || !message.type) {
      return false;
    }
+    if (message.type === messageTypes.prepareSrSession) {
+      prepareSrSession(sender).then(sendResponse).catch(error => sendResponse({ ok: false,
+        error: error.message, debugRequests: error.debugRequests || [] }));
+      return true;
+    }
+    const srLookups = {
+      [messageTypes.requestSrLookupPrimaryPillar]: requestSrLookupPrimaryPillar,
+      [messageTypes.requestSrLookupLanguage]: requestSrLookupLanguage,
+      [messageTypes.requestSrLookupTechPlatform]: requestSrLookupTechPlatform,
+      [messageTypes.requestSrLookupOpportunityBusiness]: requestSrLookupOpportunityBusiness
+    };
+    if (Object.hasOwn(srLookups, message.type)) {
+      requestSrLookupWithSession(srLookups[message.type], message, sender).then(sendResponse).catch(error => sendResponse({ ok: false,
+        httpStatus: error.httpStatus, error: error.message, debugRequests: error.debugRequests || [] }));
+      return true;
+    }

    if (message.type === messageTypes.invalidateProductsCache) {
      invalidateProductsCache().then(() => sendResponse({ ok: true })).catch(error => sendResponse({ ok: false, error: error.message || "Unable to clear products cache." }));
@@ -2178,10 +2376,16 @@ function createBackgroundApplication(overrides = {}) {
  const requestOpptyProducts = (...args) => productsBackgroundJobs.requestOpptyProducts(...args);
  const runtimeApi = environment.browser || environment.chrome;
  const fusionSrDetails = createFusionSrDetails({
+    cookieChanges: runtimeApi?.cookies?.onChanged,
+    cookiesGetAll: (...args) => platformBackgroundApi.cookiesGetAll(...args),
+    tabsCreate: (...args) => platformBackgroundApi.tabsCreate(...args),
+    tabsRemove: (...args) => platformBackgroundApi.tabsRemove(...args),
+    supportsFirefoxCookieStoreTabs: () => platformBackgroundApi.supportsFirefoxCookieStoreTabs(),
+    wait: (...args) => platformBackgroundApi.wait(...args),
    fetchJson: (...args) => httpBackgroundJson.fetchJson(...args)
  });
  function start() {
-    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: (message, sender) => fusionSrDetails.requestInternalServiceRequest(message, sender), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
+    startBackgroundApplication({ prepareSrSession: sender => fusionSrDetails.prepareSession(sender), requestSrLookupWithSession: (...args) => fusionSrDetails.requestLookupWithSession(...args), messageTypes, requestSrLookupLanguage: () => fusionSrDetails.requestSrLookupLanguage(), requestSrLookupTechPlatform: () => fusionSrDetails.requestSrLookupTechPlatform(), requestSrLookupOpportunityBusiness: message => fusionSrDetails.requestSrLookupOpportunityBusiness(message), requestSrLookupPrimaryPillar: () => fusionSrDetails.requestSrLookupPrimaryPillar(), requestInternalServiceRequest: (message, sender) => fusionSrDetails.requestInternalServiceRequest(message, sender), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
  }
  return {
    start, contracts,
--- a/dist/chromium/content.js
+++ b/dist/chromium/content.js
--- a/dist/firefox/background.js
+++ b/dist/firefox/background.js
@@ -18,6 +18,11 @@ function createMessageTypes() {
    requestActionFindLookup: "opportunitiesExtension.requestActionFindLookup",
    requestMgmtAction: "opportunitiesExtension.requestMgmtAction",
    requestInternalServiceRequest: "opportunitiesExtension.requestInternalServiceRequest",
+    requestSrLookupPrimaryPillar: "opportunitiesExtension.requestSrLookupPrimaryPillar",
+    prepareSrSession: "opportunitiesExtension.prepareSrSession",
+    requestSrLookupLanguage: "opportunitiesExtension.requestSrLookupLanguage",
+    requestSrLookupTechPlatform: "opportunitiesExtension.requestSrLookupTechPlatform",
+    requestSrLookupOpportunityBusiness: "opportunitiesExtension.requestSrLookupOpportunityBusiness",
    requestCurrentUser: "opportunitiesExtension.requestCurrentUser",
    invalidateProductsCache: "opportunitiesExtension.invalidateProductsCache",
    requestConsumptionTrend: "opportunitiesExtension.requestConsumptionTrend",
@@ -743,7 +748,149 @@ function createSpaActionOptions({ fetchJson }) {
 }

 // Source: src/services/fusion/sr-details.js
-function createFusionSrDetails({ fetchJson }) {
+function createFusionSrDetails({ fetchJson, tabsCreate, tabsRemove, supportsFirefoxCookieStoreTabs, cookiesGetAll, cookieChanges, wait }) {
+  const sessions = new Map();
+  function cookiePart(cookie) {
+    if (!cookie) return null;
+    const match = /^ORA_OCIS_CG_SESSION_idcs-([a-zA-Z0-9-]+)_comcipapic-oalprod\.integration\.ocp\.oraclecloud\.com_([12])$/.exec(cookie.name);
+    const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+    const cookieDomain = cookie.domain?.replace(/^\./, "");
+    if (!match || (cookieDomain && cookieDomain !== domain && !domain.endsWith(`.${cookieDomain}`))) return null;
+    return { key: `${match[1]}|${cookie.path || "/"}|${cookie.storeId || ""}`, part: match[2],
+      valid: Boolean(cookie.value) && (cookie.expirationDate == null || cookie.expirationDate > Date.now() / 1000) };
+  }
+  function watchSession(session, sender) {
+    const pairs = new Map();
+    let available;
+    session.cookieReady = new Promise(resolve => { available = resolve; });
+    const listener = change => {
+      const cookie = change.cookie;
+      const part = cookiePart(cookie);
+      if (!part) return;
+      if (sender?.tab?.cookieStoreId && cookie.storeId !== sender.tab.cookieStoreId) return;
+      if (!pairs.has(part.key)) pairs.set(part.key, new Map());
+      const pair = pairs.get(part.key);
+      if (change.removed || !part.valid) pair.delete(part.part);
+      else pair.set(part.part, cookie);
+      if (pair.size === 2 && [...pair.values()].every(item => cookiePart(item)?.valid)) available(new Set([part.key]));
+      session.wake?.();
+    };
+    cookieChanges?.addListener(listener);
+    session.unwatch = () => cookieChanges?.removeListener(listener);
+  }
+  function waitForSessionCookies(session, sender) {
+    if (session.cookieWait) return session.cookieWait;
+    session.cookieWait = (async () => {
+      const deadline = Date.now() + 1000;
+      for (let attempt = 0; attempt < 5; attempt += 1) {
+        // Install the wake-up before reading so a renewal during getAll is not missed.
+        const changed = new Promise(resolve => { session.wake = resolve; });
+        const current = await sessionCookies(sender);
+        const renewed = [...current].some(pair => !session.baseline.has(pair));
+        if (renewed || Date.now() >= deadline) {
+          session.baseline = current;
+          return current;
+        }
+        await Promise.race([changed, wait(250)]);
+      }
+      return sessionCookies(sender);
+    })().finally(() => { session.cookieWait = null; session.wake = null; });
+    return session.cookieWait;
+  }
+  async function sessionCookies(sender) {
+    const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+    const details = { domain };
+    if (sender?.tab?.cookieStoreId) details.storeId = sender.tab.cookieStoreId;
+    try {
+      const groups = new Map();
+      for (const cookie of await cookiesGetAll(details)) {
+        const part = cookiePart(cookie);
+        if (!part?.valid) continue;
+        if (!groups.has(part.key)) groups.set(part.key, {});
+        groups.get(part.key)[part.part] = [cookie.name, cookie.value, cookie.expirationDate ?? null];
+      }
+      // Fingerprints remain in memory only; the browser sends the actual Cookie header.
+      return new Set([...groups.values()].filter(pair => pair[1] && pair[2]).map(pair => JSON.stringify([pair[1], pair[2]])));
+    } catch { return new Set(); }
+  }
+  async function requestLookupWithSession(operation, message, sender, initialize = false) {
+    const existingCookies = initialize ? await sessionCookies(sender) : null;
+    if (existingCookies?.size) return { ok: true, debugRequests: [] };
+    const logs = [];
+    const query = async () => {
+      try {
+        const result = await operation(message);
+        logs.push(...(result.debugRequests || []));
+        return { ...result, debugRequests: logs };
+      } catch (error) {
+        logs.push(...(error.debugRequests || []));
+        error.debugRequests = logs;
+        throw error;
+      }
+    };
+    if (!initialize) {
+      try { return await query(); } catch (error) { if (error.httpStatus !== 401) throw error; }
+    }
+    const key = sender?.tab?.cookieStoreId || "default";
+    let session = sessions.get(key);
+    if (!session) {
+      const details = {
+        url: "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live/webApps/external/",
+        active: false
+      };
+      if (Number.isInteger(sender?.tab?.windowId)) details.windowId = sender.tab.windowId;
+      if (supportsFirefoxCookieStoreTabs() && sender?.tab?.cookieStoreId) details.cookieStoreId = sender.tab.cookieStoreId;
+      session = { users: 0, closed: null, baseline: null };
+      watchSession(session, sender);
+      session.tab = (async () => {
+        session.baseline = existingCookies || await sessionCookies(sender);
+        return tabsCreate(details);
+      })();
+      sessions.set(key, session);
+    }
+    session.users += 1;
+    let tab;
+    try {
+      tab = await session.tab;
+      const deadline = Date.now() + 60000;
+      for (let attempt = 0; attempt < 240 && Date.now() < deadline; attempt += 1) {
+        const pendingCookies = initialize && attempt === 0
+          ? sessionCookies(sender) : waitForSessionCookies(session, sender);
+        const cookies = await (initialize ? Promise.race([session.cookieReady, pendingCookies]) : pendingCookies);
+        if (initialize) {
+          // Proactive preparation observes cookies only; API requests belong to the form.
+          if (!cookies.size) continue;
+          await closeSessionTab();
+          return { ok: true, debugRequests: [] };
+        }
+        try {
+          const result = await query();
+          // Any successful lookup confirms the shared session; stop the page immediately.
+          await closeSessionTab();
+          return result;
+        } catch (error) {
+          if (error.httpStatus !== 401) throw error;
+        }
+      }
+      throw new Error("Service Request session could not be established after 60 seconds. Sign in to Oracle and retry.");
+    } catch (error) {
+      error.debugRequests = logs;
+      throw error;
+    } finally {
+      session.users -= 1;
+      if (session.users === 0) {
+        sessions.delete(key);
+        session.unwatch();
+        await closeSessionTab();
+      }
+    }
+    function closeSessionTab() {
+      if (!session.closed && Number.isInteger(tab?.id)) {
+        session.closed = tabsRemove(tab.id).catch(() => {});
+      }
+      return session.closed;
+    }
+  }
  async function requestInternalServiceRequest(message) {
    const debugRequests = [];
    try {
@@ -772,7 +919,36 @@ function createFusionSrDetails({ fetchJson }) {
      throw error;
    }
  }
-  return { requestInternalServiceRequest };
+  async function requestLookup(lookupType, requestName) {
+    const debugRequests = [];
+    try {
+      const url = `https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live;profile=PROD/services/auth/1.1/proxy/oke_seaas/uri/https/gxpap.oracle.com/oalcrm/service/set/seaas/crm/lookups?lookupType=${lookupType}&type=STANDARD`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include",
+        headers: { Accept: "application/json", Authorization: "Session" }
+      }, requestName, debugRequests);
+      if (!Array.isArray(result?.items) || result.items.some(item => typeof item?.code !== "string" || typeof item?.name !== "string")) throw new Error(`Invalid ${requestName} response.`);
+      const items = result.items.filter(item => item.enabledFlag !== "N")
+        .sort((a, b) => (Number(a.displaySequence) || 0) - (Number(b.displaySequence) || 0))
+        .map(({ code, name }) => ({ code, name }));
+      return { ok: true, items, debugRequests };
+    } catch (error) { error.debugRequests = debugRequests; throw error; }
+  }
+  async function requestSrLookupOpportunityBusiness(message) {
+    const debugRequests = [];
+    try {
+      if (typeof message.emailAddress !== "string" || !message.emailAddress.trim()) throw new Error("Current user email is unavailable.");
+      const url = "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live;profile=PROD/services/auth/1.1/proxy/oke_seaas/uri/https/gxpap.oracle.com/oalcrm/service/set/seaas/crm/services"
+        + `?emailAddress=${encodeURIComponent(message.emailAddress.trim())}&salesObject=OPPORTUNITY&serviceType=BUSINESS`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include", headers: { Accept: "application/json", Authorization: "Session" } }, "requestSrLookupOpportunityBusiness", debugRequests);
+      if (!Array.isArray(result?.items) || result.items.some(item => !/^\d+$/.test(String(item?.Id ?? "")) || typeof item?.RecordName !== "string")) throw new Error("Invalid Services response.");
+      return { ok: true, items: result.items.map(({ Id, RecordName, Abstract_c }) => ({ Id: String(Id), RecordName, Abstract_c: Abstract_c == null ? "" : String(Abstract_c) })), debugRequests };
+    } catch (error) { error.debugRequests = debugRequests; throw error; }
+  }
+  return { requestLookupWithSession, requestInternalServiceRequest, requestSrLookupOpportunityBusiness,
+    prepareSession: sender => requestLookupWithSession(null, {}, sender, true),
+    requestSrLookupPrimaryPillar: () => requestLookup("SENGG_PRIMARY_PILLAR", "requestSrLookupPrimaryPillar"),
+    requestSrLookupLanguage: () => requestLookup("SENGG_LANGUAGE", "requestSrLookupLanguage"),
+    requestSrLookupTechPlatform: () => requestLookup("SENGG_TECH_PLATFORM", "requestSrLookupTechPlatform") };
 }

 // Source: src/services/spa/current-user.js
@@ -1874,6 +2050,12 @@ function registerBackgroundMessages({
  requestActionFindLookup,
  requestMgmtAction,
  requestInternalServiceRequest,
+  requestSrLookupPrimaryPillar,
+  requestSrLookupWithSession,
+  prepareSrSession,
+  requestSrLookupLanguage,
+  requestSrLookupTechPlatform,
+  requestSrLookupOpportunityBusiness,
  requestCurrentUser,
  requestConsumerTokenService,
  requestConsumptionTrend,
@@ -1886,6 +2068,22 @@ runtimeApi.runtime.onMessage.addListener((message, sender, sendResponse) => {
    if (!message || !message.type) {
      return false;
    }
+    if (message.type === messageTypes.prepareSrSession) {
+      prepareSrSession(sender).then(sendResponse).catch(error => sendResponse({ ok: false,
+        error: error.message, debugRequests: error.debugRequests || [] }));
+      return true;
+    }
+    const srLookups = {
+      [messageTypes.requestSrLookupPrimaryPillar]: requestSrLookupPrimaryPillar,
+      [messageTypes.requestSrLookupLanguage]: requestSrLookupLanguage,
+      [messageTypes.requestSrLookupTechPlatform]: requestSrLookupTechPlatform,
+      [messageTypes.requestSrLookupOpportunityBusiness]: requestSrLookupOpportunityBusiness
+    };
+    if (Object.hasOwn(srLookups, message.type)) {
+      requestSrLookupWithSession(srLookups[message.type], message, sender).then(sendResponse).catch(error => sendResponse({ ok: false,
+        httpStatus: error.httpStatus, error: error.message, debugRequests: error.debugRequests || [] }));
+      return true;
+    }

    if (message.type === messageTypes.invalidateProductsCache) {
      invalidateProductsCache().then(() => sendResponse({ ok: true })).catch(error => sendResponse({ ok: false, error: error.message || "Unable to clear products cache." }));
@@ -2178,10 +2376,16 @@ function createBackgroundApplication(overrides = {}) {
  const requestOpptyProducts = (...args) => productsBackgroundJobs.requestOpptyProducts(...args);
  const runtimeApi = environment.browser || environment.chrome;
  const fusionSrDetails = createFusionSrDetails({
+    cookieChanges: runtimeApi?.cookies?.onChanged,
+    cookiesGetAll: (...args) => platformBackgroundApi.cookiesGetAll(...args),
+    tabsCreate: (...args) => platformBackgroundApi.tabsCreate(...args),
+    tabsRemove: (...args) => platformBackgroundApi.tabsRemove(...args),
+    supportsFirefoxCookieStoreTabs: () => platformBackgroundApi.supportsFirefoxCookieStoreTabs(),
+    wait: (...args) => platformBackgroundApi.wait(...args),
    fetchJson: (...args) => httpBackgroundJson.fetchJson(...args)
  });
  function start() {
-    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: (message, sender) => fusionSrDetails.requestInternalServiceRequest(message, sender), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
+    startBackgroundApplication({ prepareSrSession: sender => fusionSrDetails.prepareSession(sender), requestSrLookupWithSession: (...args) => fusionSrDetails.requestLookupWithSession(...args), messageTypes, requestSrLookupLanguage: () => fusionSrDetails.requestSrLookupLanguage(), requestSrLookupTechPlatform: () => fusionSrDetails.requestSrLookupTechPlatform(), requestSrLookupOpportunityBusiness: message => fusionSrDetails.requestSrLookupOpportunityBusiness(message), requestSrLookupPrimaryPillar: () => fusionSrDetails.requestSrLookupPrimaryPillar(), requestInternalServiceRequest: (message, sender) => fusionSrDetails.requestInternalServiceRequest(message, sender), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
  }
  return {
    start, contracts,
--- a/dist/firefox/content.js
+++ b/dist/firefox/content.js
--- a/scripts/sources.cjs
+++ b/scripts/sources.cjs
@@ -39,7 +39,10 @@ module.exports = {
    "src/features/opportunities/activity-progress.js",
    "src/features/opportunities/activity-filters.js",
    "src/features/opportunities/crm-sr-popover.js",
+    "src/features/opportunities/crm-sr-form.js",
+    "src/features/opportunities/searchable-select.js",
    "src/features/opportunities/internal-sr-session.js",
+    "src/features/opportunities/sr-session-preparation.js",
    "src/features/opportunities/workload-actions.js",
    "src/features/opportunities/workload-action-form.js",
    "src/features/opportunities/workload-action-options.js",
--- a/src/background/application.js
+++ b/src/background/application.js
@@ -126,10 +126,16 @@ function createBackgroundApplication(overrides = {}) {
  const requestOpptyProducts = (...args) => productsBackgroundJobs.requestOpptyProducts(...args);
  const runtimeApi = environment.browser || environment.chrome;
  const fusionSrDetails = createFusionSrDetails({
+    cookieChanges: runtimeApi?.cookies?.onChanged,
+    cookiesGetAll: (...args) => platformBackgroundApi.cookiesGetAll(...args),
+    tabsCreate: (...args) => platformBackgroundApi.tabsCreate(...args),
+    tabsRemove: (...args) => platformBackgroundApi.tabsRemove(...args),
+    supportsFirefoxCookieStoreTabs: () => platformBackgroundApi.supportsFirefoxCookieStoreTabs(),
+    wait: (...args) => platformBackgroundApi.wait(...args),
    fetchJson: (...args) => httpBackgroundJson.fetchJson(...args)
  });
  function start() {
-    startBackgroundApplication({ messageTypes, requestInternalServiceRequest: (message, sender) => fusionSrDetails.requestInternalServiceRequest(message, sender), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
+    startBackgroundApplication({ prepareSrSession: sender => fusionSrDetails.prepareSession(sender), requestSrLookupWithSession: (...args) => fusionSrDetails.requestLookupWithSession(...args), messageTypes, requestSrLookupLanguage: () => fusionSrDetails.requestSrLookupLanguage(), requestSrLookupTechPlatform: () => fusionSrDetails.requestSrLookupTechPlatform(), requestSrLookupOpportunityBusiness: message => fusionSrDetails.requestSrLookupOpportunityBusiness(message), requestSrLookupPrimaryPillar: () => fusionSrDetails.requestSrLookupPrimaryPillar(), requestInternalServiceRequest: (message, sender) => fusionSrDetails.requestInternalServiceRequest(message, sender), requestMgmtAction: message => spaActionOptions.requestMgmtAction(message), invalidateProductsCache: () => productsCache.invalidate(), requestCurrentUser, getXsrfTokenCookie, refreshXsrfCookie, requestAccountPlans, requestInstallBase, requestCustomerServiceRequest, requestWlActions, requestActionTeamMembers, requestActionFindLookup, requestConsumerTokenService, requestConsumptionTrend, requestConsumptionPlanDetail, requestRatecardByPlan, requestOpptyProducts, runtimeApi });
  }
  return {
    start, contracts,
--- a/src/background/messages.js
+++ b/src/background/messages.js
@@ -12,6 +12,12 @@ function registerBackgroundMessages({
  requestActionFindLookup,
  requestMgmtAction,
  requestInternalServiceRequest,
+  requestSrLookupPrimaryPillar,
+  requestSrLookupWithSession,
+  prepareSrSession,
+  requestSrLookupLanguage,
+  requestSrLookupTechPlatform,
+  requestSrLookupOpportunityBusiness,
  requestCurrentUser,
  requestConsumerTokenService,
  requestConsumptionTrend,
@@ -24,6 +30,22 @@ runtimeApi.runtime.onMessage.addListener((message, sender, sendResponse) => {
    if (!message || !message.type) {
      return false;
    }
+    if (message.type === messageTypes.prepareSrSession) {
+      prepareSrSession(sender).then(sendResponse).catch(error => sendResponse({ ok: false,
+        error: error.message, debugRequests: error.debugRequests || [] }));
+      return true;
+    }
+    const srLookups = {
+      [messageTypes.requestSrLookupPrimaryPillar]: requestSrLookupPrimaryPillar,
+      [messageTypes.requestSrLookupLanguage]: requestSrLookupLanguage,
+      [messageTypes.requestSrLookupTechPlatform]: requestSrLookupTechPlatform,
+      [messageTypes.requestSrLookupOpportunityBusiness]: requestSrLookupOpportunityBusiness
+    };
+    if (Object.hasOwn(srLookups, message.type)) {
+      requestSrLookupWithSession(srLookups[message.type], message, sender).then(sendResponse).catch(error => sendResponse({ ok: false,
+        httpStatus: error.httpStatus, error: error.message, debugRequests: error.debugRequests || [] }));
+      return true;
+    }

    if (message.type === messageTypes.invalidateProductsCache) {
      invalidateProductsCache().then(() => sendResponse({ ok: true })).catch(error => sendResponse({ ok: false, error: error.message || "Unable to clear products cache." }));
--- a/src/content/application.js
+++ b/src/content/application.js
@@ -24,6 +24,7 @@ function createContentApplication(overrides = {}) {
    appendBackgroundRequestLog: (...args) => debugContentLog.appendBackgroundRequestLog(...args)
  });
  const contracts = createContentContracts();
+  const searchableSelect = createSearchableSelect({ environment });
  const authSessionState = createAuthSessionState(contracts);
  const authSalesCommonState = createAuthSalesCommonState();
  const opportunitiesQueryState = createOpportunitiesQueryState();
@@ -55,7 +56,8 @@ function createContentApplication(overrides = {}) {
    environment
  });
  const contentModal = createContentModal({
-    closeActionForm: (...args) => workloadActionForm.close(...args),
+    prepareSrSession: () => srSessionPreparation.ensure(),
+    closeActionForm: (...args) => crmSrForm.close(...args) || workloadActionForm.close(...args),
    createActivityFilterControls: (...args) => activityFilters.createControls(...args),
    closeCrmSrPopover: () => crmSrPopover.close(),
    ensureCurrentUser: () => currentUser.ensure(),
@@ -231,7 +233,28 @@ function createContentApplication(overrides = {}) {
    createCloseIcon: (...args) => contentIcons.createCloseIcon(...args), environment
  });
  const opportunityBadgeContent = createOpportunityBadgeContent({ environment });
+  async function requestSrFormLookup(type, fields = {}) {
+    const result = await platformContentMessages.sendRuntimeMessage({ type, ...fields });
+    debugContentLog.appendBackgroundRequestLog(result?.debugRequests || []);
+    if (!result?.ok) throw new Error(result?.error || "Unable to load Service Request options.");
+    return result.items;
+  }
+  const crmSrForm = createCrmSrForm({
+    getOpportunity: number => opportunitiesTableState.opportunitiesTableState.items.find(item => String(item.OptyNumber) === String(number)),
+    formatDate: value => opportunitiesFormatters.formatOracleResponseDate(value),
+    requestLanguage: () => requestSrFormLookup(messageTypes.requestSrLookupLanguage),
+    requestPlatform: () => requestSrFormLookup(messageTypes.requestSrLookupTechPlatform),
+    requestServices: () => requestSrFormLookup(messageTypes.requestSrLookupOpportunityBusiness, { emailAddress: currentUser.getUserId() }),
+    searchableSelect,
+    MODAL_ID: contracts.MODAL_ID, environment,
+    allowsCrmActivities: () => currentUser.allowsCrmActivities(),
+    isMissing: number => opportunityCrmServiceRequests.getSummary(number)?.state === "missing",
+    createCloseIcon: () => contentIcons.createCloseIcon(),
+    requestPillars: () => requestSrFormLookup(messageTypes.requestSrLookupPrimaryPillar)
+  });
  const opportunityCrmServiceRequests = createOpportunityCrmServiceRequests({
+    createSrButton: number => crmSrForm.createButton(number),
+    closeSrForm: () => crmSrForm.close(false),
    setBadgeContent: (...args) => opportunityBadgeContent.setContent(...args),
    activityCache,
    reportProgress: (...args) => activityProgress.update("sr", ...args),
@@ -367,6 +390,13 @@ function createContentApplication(overrides = {}) {
    }
  });
  const activityProgress = createActivityProgress({ MODAL_ID: contracts.MODAL_ID, environment });
+  const srSessionPreparation = createSrSessionPreparation({
+    ensureCurrentUser: () => currentUser.ensure(),
+    allowsCrmActivities: () => currentUser.allowsCrmActivities(),
+    sendRequest: () => platformContentMessages.sendRuntimeMessage({ type: messageTypes.prepareSrSession }),
+    reportProgress: state => activityProgress.update("session", state),
+    appendLog: entries => debugContentLog.appendBackgroundRequestLog(entries)
+  });
  const activityFilters = createActivityFilters({
    setBadgeContent: (...args) => opportunityBadgeContent.setContent(...args),
    allowsCrmActivities: () => currentUser.allowsCrmActivities(),
@@ -406,6 +436,7 @@ function createContentApplication(overrides = {}) {
    messageTypes
  });
  const workloadActionForm = createWorkloadActionForm({
+    searchableSelect,
    onActionSaved: (...args) => opportunityWorkloadActions.applySavedAction(...args),
    saveAction: (...args) => workloadActionOptions.save(...args),
    notify: (...args) => opportunitiesLinks.showCopyConfirmation(...args),
@@ -641,6 +672,7 @@ function createContentApplication(overrides = {}) {
    productsContentJobs,
    productActivities,
    activityProgress,
+    srSessionPreparation,
    refreshAll,
    activityCache,
    productsDetails,
--- a/src/content/modal.js
+++ b/src/content/modal.js
@@ -57,6 +57,7 @@ function createContentModal({
  closeCrmSrPopover,
  requestTokenRelayOnce,
  ensureCurrentUser,
+  prepareSrSession,
  resetCustomerAndOwnerFiltersForPeriod,
  resetOpportunitiesTable,
  restoreFilterPreferences,
@@ -83,6 +84,7 @@ function createContentModal({

    if (existingModal) {
      existingModal.hidden = false;
+      prepareSrSession?.();
      existingModal.querySelector("select").focus();
      document.documentElement.classList.add("opportunities-extension-scroll-lock");
      ensureEscapeKeyHandler();
@@ -420,6 +422,7 @@ function createContentModal({
    renderOwnerFilter();
    renderOpportunitiesTable();
    requestOpportunitiesForPeriod(select.value);
+    prepareSrSession?.();
    select.focus();
  }

--- a/src/features/debug/content-view.js
+++ b/src/features/debug/content-view.js
@@ -26,7 +26,7 @@ function createDebugContentView({
    if (["requestWlActions", "requestActionTeamMembers", "requestActionFindLookup", "requestMgmtAction"].includes(entry.name)) return "actions";
    if (entry.name === "requestGenerateAiSummary") return "ai";
    if (entry.name === "requestInstallBase") return "installBase";
-    if (["requestCustomerServiceRequest", "resquestCrmServiceRequest", "requestInternalServiceRequest"].includes(entry.name)) return "serviceRequests";
+    if (["requestCustomerServiceRequest", "resquestCrmServiceRequest", "requestInternalServiceRequest", "requestSrLookupPrimaryPillar", "requestSrLookupLanguage", "requestSrLookupTechPlatform", "requestSrLookupOpportunityBusiness"].includes(entry.name)) return "serviceRequests";
    if (/^request(?:AccountSummary|AccountPlans|ConsumptionService|ConsumptionPlanDetail|RatecardByPlan)/.test(entry.name)) return "consumption";
    return "other";
  }
--- a/src/features/opportunities/activity-progress.js
+++ b/src/features/opportunities/activity-progress.js
@@ -18,7 +18,7 @@ function createActivityProgress({ MODAL_ID, environment }) {
    clearTimeout(entry.timer);
    clearTimeout(entry.hideTimer);
    entry.state = state;
-    const label = key === "sr" ? "Service Requests" : "Actions";
+    const label = key === "session" ? "SR session" : key === "sr" ? "Service Requests" : "Actions";
    entry.badge.hidden = state === "idle";
    entry.badge.setAttribute("data-state", state);
    entry.badge.setAttribute("data-fading", "false");
@@ -27,7 +27,8 @@ function createActivityProgress({ MODAL_ID, environment }) {
    entry.badge.textContent = state === "error" ? `${label} unavailable`
      : state === "complete-with-errors" ? `${label} ${count} (errors)`
      : state === "complete" ? `${label} ready ${completed}` : `${label} ${count}`;
-    entry.badge.title = key === "sr" ? "CRM service request records loaded" : "Workload action requests completed";
+    if (key === "session") entry.badge.textContent = state === "complete" ? "SR session ready" : state === "error" ? "SR session unavailable" : "SR session loading";
+    entry.badge.title = key === "session" ? "Service Request session initialization" : key === "sr" ? "CRM service request records loaded" : "Workload action requests completed";
    if (state === "complete") entry.timer = setTimeout(() => {
      entry.badge.setAttribute("data-fading", "true");
      const reduced = typeof matchMedia === "function" && matchMedia("(prefers-reduced-motion: reduce)").matches;
--- a/src/features/opportunities/crm-service-requests.js
+++ b/src/features/opportunities/crm-service-requests.js
@@ -1,10 +1,10 @@
-function createOpportunityCrmServiceRequests({ requestCrmServiceRequest, isCurrentPeriodRequest, bindPopover, closePopover, allowsCrmActivities, reportProgress, activityCache, setBadgeContent, environment }) {
+function createOpportunityCrmServiceRequests({ requestCrmServiceRequest, isCurrentPeriodRequest, bindPopover, closePopover, createSrButton, closeSrForm, allowsCrmActivities, reportProgress, activityCache, setBadgeContent, environment }) {
  let status = "idle";
  let byOpportunity = new Map();
  let pending = null;
  let generation = 0;
  let loadedItems = [];
-  function reset() { closePopover(); generation += 1; pending = null; status = "idle"; byOpportunity = new Map(); loadedItems = []; reportProgress("idle"); }
+  function reset() { closeSrForm(); closePopover(); generation += 1; pending = null; status = "idle"; byOpportunity = new Map(); loadedItems = []; reportProgress("idle"); }
  function load(token, version, cacheOptions = null) {
    if (!allowsCrmActivities() || !isCurrentPeriodRequest(version)) return;
    if (status === "ready") {
@@ -89,6 +89,7 @@ function createOpportunityCrmServiceRequests({ requestCrmServiceRequest, isCurre
    badge.setAttribute("aria-label", description);
    badge.title = "Whether a Service Request has been created for the opportunities.";
    if (items.length && status === "ready") bindPopover(badge, items, descriptions);
+    if (!items.length && status === "ready") badge.append(createSrButton(String(optyNumber)));
    badge.tabIndex = 0;
    return badge;
  }
--- a/src/features/opportunities/crm-sr-form.js
+++ b/src/features/opportunities/crm-sr-form.js
@@ -0,0 +1,237 @@
+function createCrmSrForm({ MODAL_ID, allowsCrmActivities, isMissing, getOpportunity, formatDate, requestPillars, requestLanguage, requestPlatform, requestServices, createCloseIcon, searchableSelect, environment }) {
+  const { document } = environment;
+  let active = null;
+  function node(tag, className, text) {
+    const element = document.createElement(tag);
+    if (className) element.className = className;
+    if (text !== undefined) element.textContent = text;
+    return element;
+  }
+  function close(restoreFocus = true) {
+    if (!active) return false;
+    const previous = active;
+    active = null;
+    previous.modal.remove();
+    if (restoreFocus && previous.trigger?.isConnected) previous.trigger.focus();
+    return true;
+  }
+  function createButton(number) {
+    const button = node("button", "opportunities-extension-add-action", "+");
+    button.type = "button";
+    button.title = "Add Service Request";
+    button.setAttribute("aria-label", `Add Service Request for ${number}`);
+    button.setAttribute("aria-haspopup", "dialog");
+    button.addEventListener("click", event => { event.preventDefault(); event.stopPropagation(); open(number, button); });
+    return button;
+  }
+  function open(number, trigger) {
+    const host = document.getElementById(MODAL_ID);
+    if (!host || host.hidden || !allowsCrmActivities() || !isMissing(number)) return;
+    close(false);
+    const modal = node("section", "opportunities-extension-action-form-modal");
+    modal.setAttribute("role", "dialog");
+    modal.setAttribute("aria-modal", "true");
+    modal.setAttribute("aria-labelledby", "opportunities-extension-sr-form-title");
+    const dialog = node("div", "opportunities-extension-action-form-dialog opportunities-extension-sr-form-dialog");
+    const header = node("header", "opportunities-extension-account-plans-header");
+    const heading = node("div", "opportunities-extension-action-form-heading");
+    const title = node("h2", "", "Add Service Request");
+    title.id = "opportunities-extension-sr-form-title";
+    heading.append(title, node("p", "", String(number)));
+    const opportunity = getOpportunity(number);
+    const details = node("dl", "opportunities-extension-action-form-context");
+    for (const [label, value] of [
+      ["Customer", opportunity?.CustomerAccount?.PartyUniqueName],
+      ["Name", opportunity?.Name],
+      ["Close Date", formatDate(opportunity?.EffectiveDate)]
+    ]) {
+      details.append(node("dt", "", label), node("dd", "", value == null || value === "" ? "-" : String(value)));
+    }
+    heading.append(details);
+    const dismiss = node("button", "opportunities-extension-icon-button");
+    dismiss.type = "button";
+    dismiss.setAttribute("aria-label", "Close Service Request form");
+    dismiss.append(createCloseIcon());
+    dismiss.addEventListener("click", () => close());
+    header.append(heading, dismiss);
+    const form = node("form", "opportunities-extension-action-form");
+    form.addEventListener("submit", event => event.preventDefault());
+    const field = node("label", "opportunities-extension-action-form-field");
+    const select = node("select");
+    select.id = "opportunities-extension-sr-primary-pillar";
+    select.name = "primaryPillar";
+    field.htmlFor = select.id;
+    field.append(node("span", "", "Primary pillar"), select);
+    const autocomplete = searchableSelect(select, field);
+    const status = node("p", "opportunities-extension-action-form-status opportunities-extension-action-form-wide");
+    status.setAttribute("role", "status");
+    const footer = node("footer", "opportunities-extension-action-form-footer");
+    const retry = node("button", "", "Retry");
+    retry.type = "button";
+    const cancel = node("button", "", "Cancel");
+    cancel.type = "button";
+    cancel.addEventListener("click", () => close());
+    footer.append(retry, cancel);
+    form.append(field);
+    const extraControls = [];
+    const extraLoads = [];
+    function textField(name, label, type) {
+      const wrapper = node("label", "opportunities-extension-action-form-field" + (type === "textarea" ? " opportunities-extension-action-form-wide" : ""));
+      const input = node(type === "textarea" ? "textarea" : "input");
+      if (type === "textarea") input.rows = 4;
+      else input.type = type;
+      input.id = `opportunities-extension-sr-${name}`;
+      input.name = name;
+      wrapper.htmlFor = input.id;
+      wrapper.append(node("span", "", label), input);
+      form.append(wrapper);
+      extraControls.push(input);
+    }
+    textField("customerDeadline", "Customer deadline", "date");
+    function lookupField(name, label, request, radios = false) {
+      const wrapper = node(radios ? "fieldset" : "div", "opportunities-extension-sr-lookup" + (radios ? " opportunities-extension-action-form-wide" : ""));
+      const content = node("div", radios ? "opportunities-extension-sr-services" : "");
+      const message = node("p", "opportunities-extension-action-form-status");
+      const retryOption = node("button", "opportunities-extension-sr-lookup-retry", "Retry");
+      retryOption.type = "button";
+      retryOption.setAttribute("aria-label", `Retry ${label}`);
+      retryOption.hidden = true;
+      extraControls.push(retryOption);
+      let input, combo;
+      if (radios) wrapper.append(node("legend", "", label));
+      else {
+        const field = node("label", "opportunities-extension-action-form-field");
+        input = node("select");
+        input.id = `opportunities-extension-sr-${name}`;
+        input.name = name;
+        field.htmlFor = input.id;
+        field.append(node("span", "", label), input);
+        combo = searchableSelect(input, field);
+        content.append(field);
+        extraControls.push(combo.input);
+      }
+      wrapper.append(content, message, retryOption);
+      form.append(wrapper);
+      let loading = false;
+      async function loadOptions() {
+        if (loading || !current()) return;
+        loading = true;
+        retryOption.hidden = true;
+        message.hidden = false;
+        message.setAttribute("role", "status");
+        message.textContent = `Loading ${label.toLowerCase()}...`;
+        wrapper.setAttribute("aria-busy", "true");
+        if (input) { input.disabled = true; input.textContent = ""; combo.sync(); }
+        try {
+          const items = await request();
+          if (!current()) return;
+          if (input) {
+            const blank = node("option", "", items.length ? `Select ${label.toLowerCase()}` : "No options available");
+            blank.value = "";
+            input.append(blank);
+            items.forEach(item => { const option = node("option", "", item.name); option.value = item.code; input.append(option); });
+            input.value = "";
+            input.disabled = !items.length;
+          } else {
+            content.textContent = "";
+            const seen = new Set();
+            items.forEach((item, index) => {
+              if (seen.has(String(item.Id))) return;
+              seen.add(String(item.Id));
+              const row = node("label", "opportunities-extension-sr-service-option");
+              const radio = node("input");
+              radio.type = "radio";
+              radio.name = "service";
+              radio.value = String(item.Id);
+              radio.id = `opportunities-extension-sr-service-${index}`;
+              const copy = node("span");
+              const abstract = node("span", "opportunities-extension-sr-service-abstract", item.Abstract_c || "");
+              abstract.id = `${radio.id}-description`;
+              radio.setAttribute("aria-describedby", abstract.id);
+              row.htmlFor = radio.id;
+              copy.append(node("span", "opportunities-extension-sr-service-name", item.RecordName), abstract);
+              row.append(radio, copy);
+              content.append(row);
+              extraControls.push(radio);
+            });
+          }
+          message.textContent = items.length ? "" : "No options available.";
+          message.hidden = !!items.length;
+        } catch (error) {
+          if (!current()) return;
+          message.setAttribute("role", "alert");
+          message.textContent = error.message || `Unable to load ${label.toLowerCase()}.`;
+          retryOption.hidden = false;
+        } finally {
+          loading = false;
+          if (current()) { combo?.sync(); wrapper.setAttribute("aria-busy", "false"); }
+        }
+      }
+      retryOption.addEventListener("click", loadOptions);
+      extraLoads.push(loadOptions);
+    }
+    lookupField("language", "Language of delivery", requestLanguage);
+    lookupField("platform", "Platform", requestPlatform);
+    textField("description", "Description", "textarea");
+    lookupField("services", "Services", requestServices, true);
+    form.append(status, footer);
+    dialog.append(header, form);
+    modal.append(dialog);
+    host.append(modal);
+    const view = { modal, trigger, loading: false };
+    active = view;
+    const current = () => active === view && allowsCrmActivities();
+    function option(value, text) { const item = node("option", "", text); item.value = value; select.append(item); }
+    async function load() {
+      if (view.loading || !current()) return;
+      view.loading = true;
+      retry.hidden = true;
+      select.disabled = true;
+      select.textContent = "";
+      option("", "Loading...");
+      autocomplete.sync();
+      form.setAttribute("data-state", "loading");
+      form.setAttribute("aria-busy", "true");
+      status.hidden = false;
+      status.setAttribute("role", "status");
+      status.textContent = "Loading primary pillars...";
+      try {
+        const items = await requestPillars();
+        if (!current()) return;
+        select.textContent = "";
+        option("", items.length ? "Select primary pillar" : "No options available");
+        items.forEach(item => option(item.code, item.name));
+        select.value = "";
+        select.disabled = !items.length;
+        form.setAttribute("data-state", "ready");
+        status.hidden = true;
+      } catch (error) {
+        if (!current()) return;
+        form.setAttribute("data-state", "error");
+        select.textContent = "";
+        option("", "Unavailable");
+        status.setAttribute("role", "alert");
+        status.textContent = error.message || "Unable to load primary pillars.";
+        retry.hidden = false;
+      } finally {
+        view.loading = false;
+        if (current()) { autocomplete.sync(); form.setAttribute("aria-busy", "false"); }
+      }
+    }
+    retry.addEventListener("click", load);
+    modal.addEventListener("click", event => { if (event.target === modal) close(); });
+    modal.addEventListener("keydown", event => {
+      if (event.key === "Escape") { event.preventDefault(); event.stopPropagation(); close(); }
+      if (event.key !== "Tab") return;
+      const controls = [dismiss, autocomplete.input, ...extraControls, retry, cancel].filter(control => !control.disabled && !control.hidden);
+      const index = controls.indexOf(document.activeElement);
+      if (index < 0 || (event.shiftKey ? index === 0 : index === controls.length - 1)) {
+        event.preventDefault(); controls[event.shiftKey ? controls.length - 1 : 0].focus();
+      }
+    });
+    dismiss.focus();
+    load();
+    extraLoads.forEach(loadOptions => loadOptions());
+  }
+  return { createButton, close, open };
+}
--- a/src/features/opportunities/internal-sr-session.js
+++ b/src/features/opportunities/internal-sr-session.js
@@ -1,12 +1,18 @@
-function createInternalSrSession({ query, environment }) {
+function createInternalSrSession({ query, environment, sessionUrl, sessionLabel = "Internal SR" }) {
  const { document, setTimeout } = environment;
  let recovery = null;
  const wait = duration => new Promise(resolve => setTimeout(resolve, duration));
  const now = () => environment.performance?.now() ?? Date.now();
+  function isUnauthorized(result) {
+    const status = result?.httpStatus ?? result?.debugRequests?.at(-1)?.httpStatus;
+    if (status != null) return Number(status) === 401;
+    // Older background workers may return only the request error text.
+    return /failed with status 401\.$/.test(result?.error || "");
+  }
  async function warmSession(id) {
    const frame = document.createElement("iframe");
-    frame.src = "https://eeho.fa.us2.oraclecloud.com/fscmUI/redwood/service/ec/container/sr/edit?srNumber=SR0001421040&srId=302963804324543&view=showisr";
-    frame.title = "Internal SR session initialization";
+    frame.src = sessionUrl || "https://eeho.fa.us2.oraclecloud.com/fscmUI/redwood/service/ec/container/sr/edit?srNumber=SR0001421040&srId=302963804324543&view=showisr";
+    frame.title = `${sessionLabel} session initialization`;
    frame.tabIndex = -1;
    frame.setAttribute("aria-hidden", "true");
    frame.setAttribute("sandbox", "allow-scripts allow-same-origin allow-forms");
@@ -16,19 +22,19 @@ function createInternalSrSession({ query, environment }) {
    frame.addEventListener("error", () => { blocked = true; });
    frame.addEventListener("load", () => { loaded = true; });
    try {
-      if (!document.body) throw new Error("The current page cannot initialize the Internal SR session.");
+      if (!document.body) throw new Error(`The current page cannot initialize the ${sessionLabel} session.`);
      document.body.append(frame);
      const deadline = now() + 60000;
      for (let attempt = 0; now() < deadline; attempt += 1) {
        // Check immediately, then briefly poll faster before backing off.
        if (attempt > 0) await wait(Math.min(attempt <= 4 ? 250 : 1000, deadline - now()));
        if (now() >= deadline) break;
-        if (blocked) throw new Error("The Internal SR session iframe could not be loaded. Sign in manually and try again.");
+        if (blocked) throw new Error(`The ${sessionLabel} session iframe could not be loaded. Sign in manually and try again.`);
        const result = await query(id);
        if (result?.ok) return { id, result };
-        if (result?.httpStatus !== 401) throw new Error(result?.error || "Unable to load Internal SR details.");
+        if (!isUnauthorized(result)) throw new Error(result?.error || `Unable to load ${sessionLabel} data.`);
      }
-      throw new Error(`Internal SR session timed out after 60 seconds: the API still returned HTTP 401. ${loaded ? "The iframe emitted a load event, but authentication was not confirmed." : "The iframe did not emit a load event."} Sign in manually and try again.`);
+      throw new Error(`${sessionLabel} session timed out after 60 seconds: the API still returned HTTP 401. ${loaded ? "The iframe emitted a load event, but authentication was not confirmed." : "The iframe did not emit a load event."} Sign in manually and try again.`);
    } finally {
      // Stop remaining page resources without stopping the caller's page.
      try { frame.contentWindow?.stop(); } catch { /* Redirects can make the frame cross-origin. */ }
@@ -38,7 +44,7 @@ function createInternalSrSession({ query, environment }) {
  }
  async function request(id) {
    let result = await query(id);
-    if (!result?.ok && result?.httpStatus === 401) {
+    for (let attempt = 0; !result?.ok && isUnauthorized(result) && attempt < 2; attempt += 1) {
      if (!recovery) {
        recovery = warmSession(id);
        const pending = recovery;
@@ -47,7 +53,7 @@ function createInternalSrSession({ query, environment }) {
      const recovered = await recovery;
      result = recovered.id === id ? recovered.result : await query(id);
    }
-    if (!result?.ok) throw new Error(result?.error || "Unable to load Internal SR details.");
+    if (!result?.ok) throw new Error(result?.error || `Unable to load ${sessionLabel} data.`);
    return result.items;
  }
  return { request };
--- a/src/features/opportunities/searchable-select.js
+++ b/src/features/opportunities/searchable-select.js
@@ -0,0 +1,113 @@
+function createSearchableSelect({ environment }) {
+  const { document } = environment;
+  function element(tag, className, text) {
+    const node = document.createElement(tag);
+    if (className) node.className = className;
+    if (text !== undefined) node.textContent = text;
+    return node;
+  }
+  function searchableSelect(select, field, onChange) {
+    const box = element("div", "opportunities-extension-action-combobox");
+    const input = element("input");
+    input.type = "text";
+    input.autocomplete = "off";
+    input.required = !!select.required;
+    input.setAttribute("aria-required", String(!!select.required));
+    select.addEventListener("invalid", event => { event.preventDefault(); input.focus(); });
+    input.id = `${select.id}-search`;
+    field.htmlFor = input.id;
+    const list = element("div", "opportunities-extension-action-options");
+    list.id = `${select.id}-options`;
+    list.setAttribute("role", "listbox");
+    input.setAttribute("role", "combobox");
+    input.setAttribute("aria-autocomplete", "list");
+    input.setAttribute("aria-controls", list.id);
+    input.setAttribute("aria-expanded", "false");
+    select.hidden = true;
+    select.tabIndex = -1;
+    box.append(input, list);
+    field.append(box);
+    let matches = [], index = -1;
+    const options = () => Array.from(select.children).filter(item => item.value);
+    const normalize = value => String(value).normalize("NFD").replace(/[\u0300-\u036f]/g, "").toLowerCase();
+    function closeList() {
+      list.hidden = true;
+      input.setAttribute("aria-expanded", "false");
+      input.setAttribute("aria-activedescendant", "");
+    }
+    function sync() {
+      closeList();
+      input.disabled = !!select.disabled;
+      input.placeholder = select.children[0]?.textContent || "Select";
+      input.value = options().find(item => item.value === select.value)?.textContent || "";
+      input.title = input.value;
+    }
+    function highlight() {
+      Array.from(list.children).forEach((node, i) => node.setAttribute("aria-selected", String(i === index)));
+      input.setAttribute("aria-activedescendant", matches[index] ? `${list.id}-${index}` : "");
+      list.children[index]?.scrollIntoView?.({ block: "nearest" });
+    }
+    function choose(i) {
+      if (!matches[i]) return;
+      const changed = select.value !== matches[i].value;
+      select.value = matches[i].value;
+      sync();
+      if (changed) onChange?.();
+    }
+    function positionList() {
+      const bounds = input.closest?.(".opportunities-extension-action-form-dialog")?.getBoundingClientRect();
+      const anchor = input.getBoundingClientRect?.();
+      if (!bounds || !anchor) return;
+      const below = Math.max(0, bounds.bottom - anchor.bottom - 8);
+      const above = Math.max(0, anchor.top - bounds.top - 8);
+      const opensAbove = below < 180 && above > below;
+      list.setAttribute("data-placement", opensAbove ? "above" : "below");
+      list.style.maxHeight = `${Math.min(180, opensAbove ? above : below)}px`;
+    }
+    function render(query = "") {
+      if (input.disabled) return;
+      matches = options().filter(item => normalize(`${item.textContent} ${item.value}`).includes(normalize(query)));
+      index = -1;
+      list.textContent = "";
+      matches.forEach((item, i) => {
+        const row = element("div", "opportunities-extension-action-option", item.textContent);
+        row.id = `${list.id}-${i}`;
+        row.setAttribute("role", "option");
+        row.setAttribute("aria-selected", "false");
+        row.addEventListener("mousedown", event => event.preventDefault());
+        row.addEventListener("click", event => { event.preventDefault(); choose(i); });
+        list.append(row);
+      });
+      if (!matches.length) {
+        const empty = element("div", "opportunities-extension-action-option", "No results");
+        empty.setAttribute("role", "status");
+        list.append(empty);
+      }
+      positionList();
+      list.hidden = false;
+      input.setAttribute("aria-expanded", "true");
+      input.setAttribute("aria-activedescendant", "");
+    }
+    input.addEventListener("click", () => { render(); input.select?.(); });
+    input.addEventListener("input", () => render(input.value));
+    input.addEventListener("blur", sync);
+    input.addEventListener("keydown", event => {
+      if (event.key === "ArrowDown" || event.key === "ArrowUp") {
+        event.preventDefault();
+        if (list.hidden) render();
+        if (matches.length) index = (index + (event.key === "ArrowDown" ? 1 : index < 0 ? 0 : -1) + matches.length) % matches.length;
+        highlight();
+      } else if (event.key === "Enter" && !list.hidden) {
+        event.preventDefault();
+        choose(index < 0 && matches.length === 1 ? 0 : index);
+      } else if (event.key === "Escape" && !list.hidden) {
+        event.preventDefault();
+        event.stopPropagation();
+        sync();
+      } else if (event.key === "Tab") sync();
+    });
+    sync();
+    return { input, sync };
+  }
+  return searchableSelect;
+}
--- a/src/features/opportunities/sr-session-preparation.js
+++ b/src/features/opportunities/sr-session-preparation.js
@@ -0,0 +1,21 @@
+function createSrSessionPreparation({ ensureCurrentUser, allowsCrmActivities, sendRequest, reportProgress, appendLog }) {
+  let pending = null;
+  function ensure() {
+    if (pending) return pending;
+    pending = (async () => {
+      try {
+        await ensureCurrentUser();
+        if (!allowsCrmActivities()) return;
+        reportProgress("running");
+        const result = await sendRequest();
+        appendLog(result?.debugRequests || []);
+        if (!result?.ok) throw new Error(result?.error || "Session initialization failed.");
+        reportProgress("complete");
+      } catch {
+        reportProgress("error");
+      }
+    })();
+    return pending;
+  }
+  return { ensure };
+}
--- a/src/features/opportunities/styles.css
+++ b/src/features/opportunities/styles.css
@@ -309,6 +309,36 @@
 .opportunities-extension-action-form-field textarea { resize: vertical; min-height: 96px; }
 .opportunities-extension-action-form-field select { height: 38px; }
 .opportunities-extension-action-form-field select[hidden] { display: none; }
+.opportunities-extension-sr-form-dialog { width: min(900px, 100%); }
+.opportunities-extension-sr-form-dialog > .opportunities-extension-account-plans-header { padding: 20px 24px; }
+.opportunities-extension-sr-form-dialog > .opportunities-extension-action-form { gap: 20px 24px; padding: 24px; align-items: start; }
+.opportunities-extension-sr-form-dialog .opportunities-extension-action-form-field { gap: 8px; }
+.opportunities-extension-sr-form-dialog textarea { min-height: 112px; }
+.opportunities-extension-sr-form-dialog .opportunities-extension-sr-service-option { padding: 12px 0; gap: 10px; }
+.opportunities-extension-sr-form-dialog .opportunities-extension-sr-service-abstract { font-size: 13px; line-height: 20px; }
+@media (min-width: 1000px) {
+  .opportunities-extension-sr-form-dialog { width: min(1120px, 100%); }
+  .opportunities-extension-sr-form-dialog > .opportunities-extension-action-form { grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 16px 24px; }
+  .opportunities-extension-sr-services { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); column-gap: 28px; align-items: start; }
+  .opportunities-extension-sr-services .opportunities-extension-sr-service-option { margin: 0; border-top: 1px solid #aaa6a040; }
+  .opportunities-extension-sr-services .opportunities-extension-sr-service-option:nth-child(-n+2) { border-top: 0; }
+}
+@media (max-width: 600px) {
+  .opportunities-extension-sr-form-dialog > .opportunities-extension-account-plans-header { padding: 16px; }
+  .opportunities-extension-sr-form-dialog > .opportunities-extension-action-form { grid-template-columns: minmax(0, 1fr); gap: 18px; padding: 16px; }
+}
+.opportunities-extension-sr-lookup { min-width: 0; padding: 0; margin: 0; border: 0; font-size: 13px; }
+.opportunities-extension-sr-lookup legend { padding: 0 0 8px; font-weight: 600; }
+.opportunities-extension-sr-lookup[aria-busy="true"] > p { opacity: .65; }
+.opportunities-extension-sr-service-option { display: flex; align-items: flex-start; gap: 8px; padding: 9px 0; cursor: pointer; }
+.opportunities-extension-sr-service-option + .opportunities-extension-sr-service-option { border-top: 1px solid #aaa6a040; }
+.opportunities-extension-sr-service-option input { flex: 0 0 16px; width: 16px; height: 16px; margin: 2px 0 0; accent-color: #00758f; }
+.opportunities-extension-sr-service-option > span { min-width: 0; overflow-wrap: anywhere; }
+.opportunities-extension-sr-service-name { display: block; font-weight: 600; line-height: 20px; }
+.opportunities-extension-sr-service-abstract { display: block; margin-top: 3px; color: #625d58; font-size: 12px; line-height: 18px; white-space: pre-wrap; }
+.opportunities-extension-modal[data-theme="dark"] .opportunities-extension-sr-service-abstract { color: #c7c2bc; }
+.opportunities-extension-sr-lookup-retry { color: inherit; background: transparent; border: 1px solid #8f8983; border-radius: 4px; padding: 5px 10px; cursor: pointer; }
+.opportunities-extension-sr-lookup-retry[hidden] { display: none; }
 .opportunities-extension-action-form [aria-invalid="true"] { border-color: #b3261e; outline: 1px solid #b3261e; }
 .opportunities-extension-modal[data-theme="dark"] .opportunities-extension-action-form [aria-invalid="true"] { border-color: #ffaaa4; outline-color: #ffaaa4; }
 .opportunities-extension-modal .opportunities-extension-copy-toast { z-index: 20; }
--- a/src/features/opportunities/workload-action-form.js
+++ b/src/features/opportunities/workload-action-form.js
@@ -1,5 +1,5 @@
 function createWorkloadActionForm({ MODAL_ID, allowsCrmActivities, isMissingAction, getOpportunity, getProducts,
-  requestTeamMembers, requestLookup, getCurrentUserId, saveAction, onActionSaved, notify, formatDate, createCloseIcon, environment }) {
+  requestTeamMembers, requestLookup, getCurrentUserId, saveAction, onActionSaved, notify, formatDate, createCloseIcon, searchableSelect, environment }) {
  const { document } = environment;
  let active = null;
  function element(tag, className, text) {
@@ -8,109 +8,6 @@ function createWorkloadActionForm({ MODAL_ID, allowsCrmActivities, isMissingActi
    if (text !== undefined) node.textContent = text;
    return node;
  }
-  function searchableSelect(select, field, onChange) {
-    const box = element("div", "opportunities-extension-action-combobox");
-    const input = element("input");
-    input.type = "text";
-    input.autocomplete = "off";
-    input.required = !!select.required;
-    input.setAttribute("aria-required", String(!!select.required));
-    select.addEventListener("invalid", event => { event.preventDefault(); input.focus(); });
-    input.id = `${select.id}-search`;
-    field.htmlFor = input.id;
-    const list = element("div", "opportunities-extension-action-options");
-    list.id = `${select.id}-options`;
-    list.setAttribute("role", "listbox");
-    input.setAttribute("role", "combobox");
-    input.setAttribute("aria-autocomplete", "list");
-    input.setAttribute("aria-controls", list.id);
-    input.setAttribute("aria-expanded", "false");
-    select.hidden = true;
-    select.tabIndex = -1;
-    box.append(input, list);
-    field.append(box);
-    let matches = [], index = -1;
-    const options = () => Array.from(select.children).filter(item => item.value);
-    const normalize = value => String(value).normalize("NFD").replace(/[\u0300-\u036f]/g, "").toLowerCase();
-    function closeList() {
-      list.hidden = true;
-      input.setAttribute("aria-expanded", "false");
-      input.setAttribute("aria-activedescendant", "");
-    }
-    function sync() {
-      closeList();
-      input.disabled = !!select.disabled;
-      input.placeholder = select.children[0]?.textContent || "Select";
-      input.value = options().find(item => item.value === select.value)?.textContent || "";
-      input.title = input.value;
-    }
-    function highlight() {
-      Array.from(list.children).forEach((node, i) => node.setAttribute("aria-selected", String(i === index)));
-      input.setAttribute("aria-activedescendant", matches[index] ? `${list.id}-${index}` : "");
-      list.children[index]?.scrollIntoView?.({ block: "nearest" });
-    }
-    function choose(i) {
-      if (!matches[i]) return;
-      const changed = select.value !== matches[i].value;
-      select.value = matches[i].value;
-      sync();
-      if (changed) onChange?.();
-    }
-    function positionList() {
-      const bounds = input.closest?.(".opportunities-extension-action-form-dialog")?.getBoundingClientRect();
-      const anchor = input.getBoundingClientRect?.();
-      if (!bounds || !anchor) return;
-      const below = Math.max(0, bounds.bottom - anchor.bottom - 8);
-      const above = Math.max(0, anchor.top - bounds.top - 8);
-      const opensAbove = below < 180 && above > below;
-      list.setAttribute("data-placement", opensAbove ? "above" : "below");
-      list.style.maxHeight = `${Math.min(180, opensAbove ? above : below)}px`;
-    }
-    function render(query = "") {
-      if (input.disabled) return;
-      matches = options().filter(item => normalize(`${item.textContent} ${item.value}`).includes(normalize(query)));
-      index = -1;
-      list.textContent = "";
-      matches.forEach((item, i) => {
-        const row = element("div", "opportunities-extension-action-option", item.textContent);
-        row.id = `${list.id}-${i}`;
-        row.setAttribute("role", "option");
-        row.setAttribute("aria-selected", "false");
-        row.addEventListener("mousedown", event => event.preventDefault());
-        row.addEventListener("click", event => { event.preventDefault(); choose(i); });
-        list.append(row);
-      });
-      if (!matches.length) {
-        const empty = element("div", "opportunities-extension-action-option", "No results");
-        empty.setAttribute("role", "status");
-        list.append(empty);
-      }
-      positionList();
-      list.hidden = false;
-      input.setAttribute("aria-expanded", "true");
-      input.setAttribute("aria-activedescendant", "");
-    }
-    input.addEventListener("click", () => { render(); input.select?.(); });
-    input.addEventListener("input", () => render(input.value));
-    input.addEventListener("blur", sync);
-    input.addEventListener("keydown", event => {
-      if (event.key === "ArrowDown" || event.key === "ArrowUp") {
-        event.preventDefault();
-        if (list.hidden) render();
-        if (matches.length) index = (index + (event.key === "ArrowDown" ? 1 : index < 0 ? 0 : -1) + matches.length) % matches.length;
-        highlight();
-      } else if (event.key === "Enter" && !list.hidden) {
-        event.preventDefault();
-        choose(index < 0 && matches.length === 1 ? 0 : index);
-      } else if (event.key === "Escape" && !list.hidden) {
-        event.preventDefault();
-        event.stopPropagation();
-        sync();
-      } else if (event.key === "Tab") sync();
-    });
-    sync();
-    return { input, sync };
-  }
  function close(restoreFocus = true) {
    if (!active) return false;
    if (active.saving) return true;
--- a/src/services/fusion/sr-details.js
+++ b/src/services/fusion/sr-details.js
@@ -1,4 +1,146 @@
-function createFusionSrDetails({ fetchJson }) {
+function createFusionSrDetails({ fetchJson, tabsCreate, tabsRemove, supportsFirefoxCookieStoreTabs, cookiesGetAll, cookieChanges, wait }) {
+  const sessions = new Map();
+  function cookiePart(cookie) {
+    if (!cookie) return null;
+    const match = /^ORA_OCIS_CG_SESSION_idcs-([a-zA-Z0-9-]+)_comcipapic-oalprod\.integration\.ocp\.oraclecloud\.com_([12])$/.exec(cookie.name);
+    const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+    const cookieDomain = cookie.domain?.replace(/^\./, "");
+    if (!match || (cookieDomain && cookieDomain !== domain && !domain.endsWith(`.${cookieDomain}`))) return null;
+    return { key: `${match[1]}|${cookie.path || "/"}|${cookie.storeId || ""}`, part: match[2],
+      valid: Boolean(cookie.value) && (cookie.expirationDate == null || cookie.expirationDate > Date.now() / 1000) };
+  }
+  function watchSession(session, sender) {
+    const pairs = new Map();
+    let available;
+    session.cookieReady = new Promise(resolve => { available = resolve; });
+    const listener = change => {
+      const cookie = change.cookie;
+      const part = cookiePart(cookie);
+      if (!part) return;
+      if (sender?.tab?.cookieStoreId && cookie.storeId !== sender.tab.cookieStoreId) return;
+      if (!pairs.has(part.key)) pairs.set(part.key, new Map());
+      const pair = pairs.get(part.key);
+      if (change.removed || !part.valid) pair.delete(part.part);
+      else pair.set(part.part, cookie);
+      if (pair.size === 2 && [...pair.values()].every(item => cookiePart(item)?.valid)) available(new Set([part.key]));
+      session.wake?.();
+    };
+    cookieChanges?.addListener(listener);
+    session.unwatch = () => cookieChanges?.removeListener(listener);
+  }
+  function waitForSessionCookies(session, sender) {
+    if (session.cookieWait) return session.cookieWait;
+    session.cookieWait = (async () => {
+      const deadline = Date.now() + 1000;
+      for (let attempt = 0; attempt < 5; attempt += 1) {
+        // Install the wake-up before reading so a renewal during getAll is not missed.
+        const changed = new Promise(resolve => { session.wake = resolve; });
+        const current = await sessionCookies(sender);
+        const renewed = [...current].some(pair => !session.baseline.has(pair));
+        if (renewed || Date.now() >= deadline) {
+          session.baseline = current;
+          return current;
+        }
+        await Promise.race([changed, wait(250)]);
+      }
+      return sessionCookies(sender);
+    })().finally(() => { session.cookieWait = null; session.wake = null; });
+    return session.cookieWait;
+  }
+  async function sessionCookies(sender) {
+    const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+    const details = { domain };
+    if (sender?.tab?.cookieStoreId) details.storeId = sender.tab.cookieStoreId;
+    try {
+      const groups = new Map();
+      for (const cookie of await cookiesGetAll(details)) {
+        const part = cookiePart(cookie);
+        if (!part?.valid) continue;
+        if (!groups.has(part.key)) groups.set(part.key, {});
+        groups.get(part.key)[part.part] = [cookie.name, cookie.value, cookie.expirationDate ?? null];
+      }
+      // Fingerprints remain in memory only; the browser sends the actual Cookie header.
+      return new Set([...groups.values()].filter(pair => pair[1] && pair[2]).map(pair => JSON.stringify([pair[1], pair[2]])));
+    } catch { return new Set(); }
+  }
+  async function requestLookupWithSession(operation, message, sender, initialize = false) {
+    const existingCookies = initialize ? await sessionCookies(sender) : null;
+    if (existingCookies?.size) return { ok: true, debugRequests: [] };
+    const logs = [];
+    const query = async () => {
+      try {
+        const result = await operation(message);
+        logs.push(...(result.debugRequests || []));
+        return { ...result, debugRequests: logs };
+      } catch (error) {
+        logs.push(...(error.debugRequests || []));
+        error.debugRequests = logs;
+        throw error;
+      }
+    };
+    if (!initialize) {
+      try { return await query(); } catch (error) { if (error.httpStatus !== 401) throw error; }
+    }
+    const key = sender?.tab?.cookieStoreId || "default";
+    let session = sessions.get(key);
+    if (!session) {
+      const details = {
+        url: "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live/webApps/external/",
+        active: false
+      };
+      if (Number.isInteger(sender?.tab?.windowId)) details.windowId = sender.tab.windowId;
+      if (supportsFirefoxCookieStoreTabs() && sender?.tab?.cookieStoreId) details.cookieStoreId = sender.tab.cookieStoreId;
+      session = { users: 0, closed: null, baseline: null };
+      watchSession(session, sender);
+      session.tab = (async () => {
+        session.baseline = existingCookies || await sessionCookies(sender);
+        return tabsCreate(details);
+      })();
+      sessions.set(key, session);
+    }
+    session.users += 1;
+    let tab;
+    try {
+      tab = await session.tab;
+      const deadline = Date.now() + 60000;
+      for (let attempt = 0; attempt < 240 && Date.now() < deadline; attempt += 1) {
+        const pendingCookies = initialize && attempt === 0
+          ? sessionCookies(sender) : waitForSessionCookies(session, sender);
+        const cookies = await (initialize ? Promise.race([session.cookieReady, pendingCookies]) : pendingCookies);
+        if (initialize) {
+          // Proactive preparation observes cookies only; API requests belong to the form.
+          if (!cookies.size) continue;
+          await closeSessionTab();
+          return { ok: true, debugRequests: [] };
+        }
+        try {
+          const result = await query();
+          // Any successful lookup confirms the shared session; stop the page immediately.
+          await closeSessionTab();
+          return result;
+        } catch (error) {
+          if (error.httpStatus !== 401) throw error;
+        }
+      }
+      throw new Error("Service Request session could not be established after 60 seconds. Sign in to Oracle and retry.");
+    } catch (error) {
+      error.debugRequests = logs;
+      throw error;
+    } finally {
+      session.users -= 1;
+      if (session.users === 0) {
+        sessions.delete(key);
+        session.unwatch();
+        await closeSessionTab();
+      }
+    }
+    function closeSessionTab() {
+      if (!session.closed && Number.isInteger(tab?.id)) {
+        session.closed = tabsRemove(tab.id).catch(() => {});
+      }
+      return session.closed;
+    }
+  }
  async function requestInternalServiceRequest(message) {
    const debugRequests = [];
    try {
@@ -27,5 +169,34 @@ function createFusionSrDetails({ fetchJson }) {
      throw error;
    }
  }
-  return { requestInternalServiceRequest };
+  async function requestLookup(lookupType, requestName) {
+    const debugRequests = [];
+    try {
+      const url = `https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live;profile=PROD/services/auth/1.1/proxy/oke_seaas/uri/https/gxpap.oracle.com/oalcrm/service/set/seaas/crm/lookups?lookupType=${lookupType}&type=STANDARD`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include",
+        headers: { Accept: "application/json", Authorization: "Session" }
+      }, requestName, debugRequests);
+      if (!Array.isArray(result?.items) || result.items.some(item => typeof item?.code !== "string" || typeof item?.name !== "string")) throw new Error(`Invalid ${requestName} response.`);
+      const items = result.items.filter(item => item.enabledFlag !== "N")
+        .sort((a, b) => (Number(a.displaySequence) || 0) - (Number(b.displaySequence) || 0))
+        .map(({ code, name }) => ({ code, name }));
+      return { ok: true, items, debugRequests };
+    } catch (error) { error.debugRequests = debugRequests; throw error; }
+  }
+  async function requestSrLookupOpportunityBusiness(message) {
+    const debugRequests = [];
+    try {
+      if (typeof message.emailAddress !== "string" || !message.emailAddress.trim()) throw new Error("Current user email is unavailable.");
+      const url = "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live;profile=PROD/services/auth/1.1/proxy/oke_seaas/uri/https/gxpap.oracle.com/oalcrm/service/set/seaas/crm/services"
+        + `?emailAddress=${encodeURIComponent(message.emailAddress.trim())}&salesObject=OPPORTUNITY&serviceType=BUSINESS`;
+      const result = await fetchJson(url, { method: "GET", credentials: "include", headers: { Accept: "application/json", Authorization: "Session" } }, "requestSrLookupOpportunityBusiness", debugRequests);
+      if (!Array.isArray(result?.items) || result.items.some(item => !/^\d+$/.test(String(item?.Id ?? "")) || typeof item?.RecordName !== "string")) throw new Error("Invalid Services response.");
+      return { ok: true, items: result.items.map(({ Id, RecordName, Abstract_c }) => ({ Id: String(Id), RecordName, Abstract_c: Abstract_c == null ? "" : String(Abstract_c) })), debugRequests };
+    } catch (error) { error.debugRequests = debugRequests; throw error; }
+  }
+  return { requestLookupWithSession, requestInternalServiceRequest, requestSrLookupOpportunityBusiness,
+    prepareSession: sender => requestLookupWithSession(null, {}, sender, true),
+    requestSrLookupPrimaryPillar: () => requestLookup("SENGG_PRIMARY_PILLAR", "requestSrLookupPrimaryPillar"),
+    requestSrLookupLanguage: () => requestLookup("SENGG_LANGUAGE", "requestSrLookupLanguage"),
+    requestSrLookupTechPlatform: () => requestLookup("SENGG_TECH_PLATFORM", "requestSrLookupTechPlatform") };
 }
--- a/src/shared/messages.js
+++ b/src/shared/messages.js
@@ -15,6 +15,11 @@ function createMessageTypes() {
    requestActionFindLookup: "opportunitiesExtension.requestActionFindLookup",
    requestMgmtAction: "opportunitiesExtension.requestMgmtAction",
    requestInternalServiceRequest: "opportunitiesExtension.requestInternalServiceRequest",
+    requestSrLookupPrimaryPillar: "opportunitiesExtension.requestSrLookupPrimaryPillar",
+    prepareSrSession: "opportunitiesExtension.prepareSrSession",
+    requestSrLookupLanguage: "opportunitiesExtension.requestSrLookupLanguage",
+    requestSrLookupTechPlatform: "opportunitiesExtension.requestSrLookupTechPlatform",
+    requestSrLookupOpportunityBusiness: "opportunitiesExtension.requestSrLookupOpportunityBusiness",
    requestCurrentUser: "opportunitiesExtension.requestCurrentUser",
    invalidateProductsCache: "opportunitiesExtension.invalidateProductsCache",
    requestConsumptionTrend: "opportunitiesExtension.requestConsumptionTrend",
--- a/tests/activityProgress.test.cjs
+++ b/tests/activityProgress.test.cjs
@@ -30,6 +30,13 @@ test("activity indicators share Products styles, fade after 5s, retain failures
  assert.equal(timers.size, 0);
  update("sr", "error");
  assert.equal(nodes[0].textContent, "Service Requests unavailable");
+  update("session", "running");
+  assert.equal(nodes[2].textContent, "SR session loading");
+  assert.equal(nodes[2].attributes["aria-busy"], "true");
+  update("session", "complete");
+  assert.equal(nodes[2].textContent, "SR session ready");
+  assert.equal(nodes[2].attributes["aria-busy"], "false");
+  assert.equal([...timers.values()].at(-1).delay, 5000);
 });

 test("CRM reports real page counts and Actions reports queued and completed requests", async () => {
--- a/tests/badgeIcons.test.cjs
+++ b/tests/badgeIcons.test.cjs
@@ -70,7 +70,7 @@ test("consistent inline vectors replace raster icons without parentheses or lost
  checkIcon(sr, "sr", "4h");
  assert.equal(sr.title, "Whether a Service Request has been created for the opportunities.");
  assert.equal(typeof sr.listeners.click, "function");
-  checkIcon(app.opportunityCrmServiceRequests.createBadge("OTHER"), "sr", "0h");
+  checkIcon(app.opportunityCrmServiceRequests.createBadge("OTHER"), "sr", "0h+");

  app.productsContentState.opptyProductsByNumber.set("TEST", products);
  app.authContentSession.requestConsumerTokenServiceOnce = async () => ({ workloadActions: { value: "synthetic" } });
--- a/tests/crmSrDetails.test.cjs
+++ b/tests/crmSrDetails.test.cjs
@@ -2,6 +2,227 @@ const assert = require("node:assert/strict");
 const { test } = require("node:test");
 const { loadBackground, response } = require("./support/characterization.cjs");
 const type = "opportunitiesExtension.requestInternalServiceRequest";
+
+test("preparation reuses an existing unexpired cookie pair without navigation or API calls", async () => {
+  const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+  const h = loadBackground({
+    fetch: async () => assert.fail("No API calls during preparation"),
+    cookies: () => [1, 2].map(part => ({ name: `ORA_OCIS_CG_SESSION_idcs-existing_${domain}_${part}`, value: `secret-${part}`, domain }))
+  });
+  const result = await h.dispatch({ type: "opportunitiesExtension.prepareSrSession" });
+  assert.equal(result.ok, true);
+  assert.equal(h.tabs.length, 0);
+  assert.equal(h.removedTabs.length, 0);
+});
+
+test("preparation closes immediately on the second cookie event even while getAll is pending", { timeout: 2000 }, async () => {
+  const fs = require("node:fs"), vm = require("node:vm"), path = require("node:path");
+  const factory = vm.runInNewContext(`${fs.readFileSync(path.join(__dirname, "../src/services/fusion/sr-details.js"), "utf8")}\ncreateFusionSrDetails`);
+  const listeners = new Set();
+  let reads = 0, closed = 0;
+  const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+  const cookie = part => ({ name: `ORA_OCIS_CG_SESSION_idcs-new_${domain}_${part}`, value: `secret-${part}`, domain, storeId: "store" });
+  const emit = change => { for (const listener of listeners) listener(change); };
+  const api = factory({
+    fetchJson: async () => assert.fail("No API calls during preparation"),
+    cookieChanges: { addListener: fn => listeners.add(fn), removeListener: fn => listeners.delete(fn) },
+    cookiesGetAll: () => ++reads === 1 ? Promise.resolve([]) : new Promise(() => {}),
+    tabsCreate: async () => {
+      setImmediate(() => {
+        emit({ cookie: cookie(1) });
+        emit({ cookie: { ...cookie(2), storeId: "other" } });
+        assert.equal(closed, 0);
+        emit({ cookie: cookie(2), removed: true });
+        assert.equal(closed, 0);
+        emit({ cookie: cookie(2) });
+      });
+      return { id: 7 };
+    },
+    tabsRemove: async id => { assert.equal(id, 7); closed += 1; },
+    supportsFirefoxCookieStoreTabs: () => false,
+    wait: () => new Promise(() => {})
+  });
+  assert.equal((await api.prepareSession({ tab: { cookieStoreId: "store" } })).ok, true);
+  assert.equal(closed, 1);
+  assert.equal(listeners.size, 0);
+});
+
+test("explicit preparation opens SeaaS initiation and observes cookies without any API requests", async () => {
+  let calls = 0;
+  let reads = 0;
+  const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+  const pair = [1, 2].map(part => ({ name: `ORA_OCIS_CG_SESSION_idcs-new_${domain}_${part}`, value: `secret-${part}`, domain }));
+  const h = loadBackground({ fetch: async () => {
+    calls += 1;
+    assert.fail("Opening the main modal must not trigger any session-dependent API request");
+  }, cookies: () => {
+    reads += 1;
+    if (reads === 1) return [];
+    assert.equal(h.tabs.length, 1);
+    if (reads === 2) return pair.slice(0, 1);
+    if (reads === 3) return pair.map(cookie => ({ ...cookie, expirationDate: 1 }));
+    return pair;
+  } });
+  const result = await h.dispatch({ type: "opportunitiesExtension.prepareSrSession" });
+  assert.equal(result.ok, true);
+  assert.equal(calls, 0);
+  assert.equal(reads, 4);
+  assert.deepEqual(result.debugRequests, []);
+  assert.ok(!JSON.stringify(result).includes("secret"));
+  assert.equal(h.tabs[0].active, false);
+  assert.equal(h.tabs[0].url, "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live/webApps/external/");
+  assert.deepEqual(h.removedTabs, [91]);
+});
+
+test("proactive preparation times out without issuing lookup probes", async () => {
+  let calls = 0;
+  const h = loadBackground({ messageTimeout: 10000, fetch: async () => { calls += 1; assert.fail("No probes allowed"); } });
+  const result = await h.dispatch({ type: "opportunitiesExtension.prepareSrSession" });
+  assert.equal(result.ok, false);
+  assert.equal(calls, 0);
+  assert.match(result.error, /session could not be established/);
+  assert.deepEqual(h.removedTabs, [91]);
+});
+
+test("cookie change wakes recovery without waiting for a polling timer and removes its listener", { timeout: 2000 }, async () => {
+  const fs = require("node:fs");
+  const vm = require("node:vm");
+  const path = require("node:path");
+  const factory = vm.runInNewContext(`${fs.readFileSync(path.join(__dirname, "../src/services/fusion/sr-details.js"), "utf8")}\ncreateFusionSrDetails`);
+  const listeners = new Set();
+  let ready = false;
+  let calls = 0;
+  let closed = 0;
+  const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+  const cookies = [1, 2].map(part => ({ name: `ORA_OCIS_CG_SESSION_idcs-new_${domain}_${part}`, value: `secret-${part}`, domain, storeId: "store" }));
+  const api = factory({
+    cookieChanges: { addListener: fn => listeners.add(fn), removeListener: fn => listeners.delete(fn) },
+    cookiesGetAll: async () => ready ? cookies : [],
+    tabsCreate: async () => {
+      setImmediate(() => {
+        ready = true;
+        for (const listener of listeners) listener({ cookie: cookies[1] });
+      });
+      return { id: 7 };
+    },
+    tabsRemove: async () => { closed += 1; },
+    supportsFirefoxCookieStoreTabs: () => false,
+    wait: () => new Promise(() => {})
+  });
+  const result = await api.requestLookupWithSession(async () => {
+    calls += 1;
+    if (!ready) { const error = new Error("Unauthorized"); error.httpStatus = 401; throw error; }
+    return { ok: true, items: [] };
+  }, {}, { tab: { cookieStoreId: "store" } });
+  assert.equal(result.ok, true);
+  assert.equal(calls, 2);
+  assert.equal(closed, 1);
+  assert.equal(listeners.size, 0);
+});
+
+test("renewed matching cookie fragments trigger an early retry without leaking session values", async () => {
+  let reads = 0;
+  let calls = 0;
+  const domain = "comcipapic-oalprod.integration.ocp.oraclecloud.com";
+  const cookie = (id, part, value) => ({ name: `ORA_OCIS_CG_SESSION_idcs-${id}_${domain}_${part}`, value, domain, path: "/", session: true });
+  const h = loadBackground({
+    cookies: () => {
+      reads += 1;
+      if (reads < 3) return [cookie("old", 1, "old-secret-1"), cookie("old", 2, "old-secret-2")];
+      if (reads === 3) return [cookie("new", 1, "new-secret-1"), cookie("other", 2, "wrong-pair")];
+      return [cookie("new", 1, "new-secret-1"), cookie("new", 2, "new-secret-2")];
+    },
+    fetch: async (_, options) => {
+      calls += 1;
+      assert.equal(options.credentials, "include");
+      assert.equal(options.headers.Cookie, undefined);
+      if (calls === 1) return response({}, 401);
+      assert.equal(reads, 4, "retry immediately when both renewed parts match, not on a partial pair");
+      return response({ items: [] });
+    }
+  });
+  const result = await h.dispatch({ type: "opportunitiesExtension.requestSrLookupLanguage" });
+  assert.equal(result.ok, true);
+  assert.equal(calls, 2);
+  assert.ok(!JSON.stringify(result).includes("secret"));
+  assert.ok(h.cookieQueries.every(query => query.domain === domain && query.storeId === "test-store"));
+  assert.deepEqual(h.removedTabs, [91]);
+});
+
+for (const family of ["chrome", "firefox"]) {
+  test(`${family}: simultaneous lookup 401s share an inactive session tab and close it after successful retries`, async () => {
+    const counts = new Map();
+    const h = loadBackground({ family, fetch: async url => {
+      const count = (counts.get(url) || 0) + 1;
+      counts.set(url, count);
+      return count < 3 ? response({}, 401) : response({ items: [] });
+    } });
+    const results = await Promise.all(["PrimaryPillar", "Language", "TechPlatform", "OpportunityBusiness"].map(name =>
+      h.dispatch({ type: `opportunitiesExtension.requestSrLookup${name}`, emailAddress: "test@example.invalid" })));
+    assert.ok(results.every(result => result.ok));
+    assert.ok(results.every(result => result.debugRequests.length === 3));
+    assert.equal(h.tabs.length, 1);
+    assert.equal(h.tabs[0].active, false);
+    assert.equal(h.tabs[0].windowId, 3);
+    assert.equal(h.tabs[0].url, "https://comcipapic-oalprod.integration.ocp.oraclecloud.com/ic/builder/rt/SeaaS_initiation/live/webApps/external/");
+    assert.equal(h.tabs[0].cookieStoreId, family === "firefox" ? "test-store" : undefined);
+    assert.deepEqual(h.removedTabs, [91]);
+  });
+}
+
+test("lookup authentication timeout closes the temporary tab and returns a clear error", async () => {
+  const h = loadBackground({ messageTimeout: 10000, fetch: async () => response({}, 401) });
+  const result = await h.dispatch({ type: "opportunitiesExtension.requestSrLookupLanguage" });
+  assert.equal(result.ok, false);
+  assert.match(result.error, /session could not be established/);
+  assert.equal(h.tabs.length, 1);
+  assert.deepEqual(h.removedTabs, [91]);
+});
+test("SR language, platform and services use fixed Session endpoints and dynamic email", async () => {
+  const calls = [];
+  const h = loadBackground({ fetch: async (url, options) => {
+    calls.push({ url, options });
+    return response({ items: url.includes("/services?")
+      ? [{ Id: 123, RecordName: "Consumption", Abstract_c: "Service summary" }]
+      : [{ code: "CODE", name: "Label", enabledFlag: "Y", displaySequence: 1 }] });
+  } });
+  for (const [name, lookup] of [["requestSrLookupLanguage", "SENGG_LANGUAGE"], ["requestSrLookupTechPlatform", "SENGG_TECH_PLATFORM"]]) {
+    const result = await h.dispatch({ type: `opportunitiesExtension.${name}` });
+    assert.deepEqual(result.items, [{ code: "CODE", name: "Label" }]);
+    assert.equal(new URL(calls.at(-1).url).searchParams.get("lookupType"), lookup);
+    assert.equal(result.debugRequests[0].name, name);
+  }
+  const result = await h.dispatch({ type: "opportunitiesExtension.requestSrLookupOpportunityBusiness", emailAddress: "user+test@example.invalid" });
+  assert.deepEqual(result.items, [{ Id: "123", RecordName: "Consumption", Abstract_c: "Service summary" }]);
+  const url = new URL(calls.at(-1).url);
+  assert.equal(url.searchParams.get("emailAddress"), "user+test@example.invalid");
+  assert.equal(url.searchParams.get("salesObject"), "OPPORTUNITY");
+  assert.equal(url.searchParams.get("serviceType"), "BUSINESS");
+  assert.ok(calls.every(call => call.options.headers.Authorization === "Session" && call.options.method === "GET"));
+  assert.equal((await h.dispatch({ type: "opportunitiesExtension.requestSrLookupOpportunityBusiness" })).ok, false);
+  assert.equal(calls.length, 3);
+});
+test("Primary pillar lookup uses Session, orders enabled name/code options and rejects invalid data", async () => {
+  const calls = [];
+  const h = loadBackground({ fetch: async (url, options) => {
+    calls.push({ url, options });
+    return response({ items: [
+      { code: "B", name: "Second", displaySequence: 20, enabledFlag: "Y" },
+      { code: "N", name: "Disabled", displaySequence: 1, enabledFlag: "N" },
+      { code: "A", name: "First", displaySequence: 10, enabledFlag: "Y" }
+    ] });
+  } });
+  const result = await h.dispatch({ type: "opportunitiesExtension.requestSrLookupPrimaryPillar" });
+  assert.equal(result.ok, true);
+  assert.deepEqual(result.items, [{ code: "A", name: "First" }, { code: "B", name: "Second" }]);
+  assert.ok(calls[0].url.includes("SeaaS_initiation/live;profile=PROD"));
+  assert.ok(calls[0].url.endsWith("lookupType=SENGG_PRIMARY_PILLAR&type=STANDARD"));
+  assert.equal(calls[0].options.headers.Authorization, "Session");
+  assert.equal(calls[0].options.method, "GET");
+  for (const fetch of [async () => response({ items: [{}] }), async () => response({}, 401)]) {
+    assert.equal((await loadBackground({ fetch, messageTimeout: 10000 }).dispatch({ type: "opportunitiesExtension.requestSrLookupPrimaryPillar" })).ok, false);
+  }
+});
 for (const family of ["chrome", "firefox"]) {
  test(`${family}: 401 is returned to the caller without opening tabs`, async () => {
    let count = 0;
--- a/tests/internalSrSession.test.cjs
+++ b/tests/internalSrSession.test.cjs
@@ -4,7 +4,7 @@ const fs = require("node:fs");
 const vm = require("node:vm");
 const path = require("node:path");
 const factory = vm.runInNewContext(`${fs.readFileSync(path.join(__dirname, "../src/features/opportunities/internal-sr-session.js"), "utf8")}\ncreateInternalSrSession`);
-function setup(query) {
+function setup(query, options = {}) {
  let elapsed = 0;
  const frames = [], removed = [], delays = [], stopped = [];
  const body = { append(frame) { frame.initialSrc = frame.src; frames.push(frame); } };
@@ -13,9 +13,28 @@ function setup(query) {
    return { contentWindow: { stop() { stopped.push(true); } }, style: {}, attributes: {}, listeners: {}, setAttribute(k, v) { this.attributes[k] = v; },
      addEventListener(k, fn) { this.listeners[k] = fn; }, remove() { removed.push(this); } };
  } };
-  const api = factory({ query, environment: { document, performance: { now: () => elapsed }, setTimeout: (fn, ms) => { delays.push(ms); elapsed += ms; return setImmediate(fn); } } });
+  const api = factory({ ...options, query, environment: { document, performance: { now: () => elapsed }, setTimeout: (fn, ms) => { delays.push(ms); elapsed += ms; return setImmediate(fn); } } });
  return { api, frames, removed, delays, stopped };
 }
+
+test("lookup requests recover together using the configured page and preserve each result", async () => {
+  let authenticated = false;
+  let calls = 0;
+  const h = setup(async message => {
+    if (++calls <= 4) return { ok: false, httpStatus: 401 };
+    authenticated = true;
+    return { ok: true, items: [message.type] };
+  }, { sessionUrl: "https://eeho.fa.us2.oraclecloud.com/?view=Show%20Service%20Request", sessionLabel: "Service Request" });
+  const types = ["pillar", "language", "platform", "services"];
+  const results = await Promise.all(types.map(type => h.api.request({ type })));
+  assert.deepEqual(results, types.map(type => [type]));
+  assert.equal(authenticated, true);
+  assert.equal(h.frames.length, 1);
+  assert.match(h.frames[0].initialSrc, /Show%20Service%20Request$/);
+  assert.equal(h.frames[0].title, "Service Request session initialization");
+  assert.equal(h.removed.length, 1);
+  assert.equal(h.stopped.length, 1);
+});
 test("401 initializes a hidden iframe in the calling document and removes it on success", async () => {
  let calls = 0;
  const h = setup(async () => ++calls < 3 ? { ok: false, httpStatus: 401 } : { ok: true, items: [{ SrId: 1 }] });
@@ -44,6 +63,33 @@ test("an immediately available session stops the iframe without waiting for load
  assert.equal(h.removed.length, 1);
 });

+test("lookup 401 errors from older background responses still initialize the session", async () => {
+  for (const failure of [
+    { ok: false, error: "requestSrLookupLanguage failed with status 401." },
+    { ok: false, debugRequests: [{ httpStatus: 401 }] },
+    { ok: false, httpStatus: "401" }
+  ]) {
+    let calls = 0;
+    const h = setup(async () => ++calls <= 2 ? failure : { ok: true, items: ["ready"] });
+    assert.deepEqual(await h.api.request("language"), ["ready"]);
+    assert.equal(h.frames.length, 1);
+    assert.equal(h.removed.length, 1);
+  }
+});
+
+test("a lookup that still returns 401 after shared recovery initializes its own session", async () => {
+  const calls = new Map();
+  const h = setup(async id => {
+    const count = (calls.get(id) || 0) + 1;
+    calls.set(id, count);
+    return count <= (id === "language" ? 1 : 2)
+      ? { ok: false, httpStatus: 401 } : { ok: true, items: [id] };
+  });
+  assert.deepEqual(await Promise.all([h.api.request("language"), h.api.request("platform")]), [["language"], ["platform"]]);
+  assert.equal(h.frames.length, 2);
+  assert.equal(h.removed.length, 2);
+});
+
 test("cross-origin redirects still allow iframe removal when stop is blocked", async () => {
  let calls = 0;
  const h = setup(async () => {
--- a/tests/srSessionPreparation.test.cjs
+++ b/tests/srSessionPreparation.test.cjs
@@ -0,0 +1,47 @@
+const assert = require("node:assert/strict");
+const { test } = require("node:test");
+const { loadApplication } = require("./support/application.cjs");
+
+test("preparation runs once, shares pending work and reports loading and completion", async () => {
+  const app = loadApplication("content");
+  const progress = [];
+  let requests = 0;
+  let resolveUser, resolveSession;
+  app.currentUser.ensure = () => new Promise(resolve => { resolveUser = resolve; });
+  app.currentUser.allowsCrmActivities = () => true;
+  app.activityProgress.update = (...args) => progress.push(args);
+  app.debugContentLog.appendBackgroundRequestLog = () => {};
+  app.platformContentMessages.sendRuntimeMessage = message => {
+    assert.equal(message.type, "opportunitiesExtension.prepareSrSession");
+    requests += 1;
+    return new Promise(resolve => { resolveSession = resolve; });
+  };
+  const first = app.srSessionPreparation.ensure();
+  assert.equal(app.srSessionPreparation.ensure(), first);
+  assert.equal(requests, 0, "identity must load first");
+  resolveUser();
+  await new Promise(resolve => setImmediate(resolve));
+  assert.deepEqual(progress, [["session", "running"]]);
+  resolveSession({ ok: true });
+  await first;
+  await app.srSessionPreparation.ensure();
+  assert.equal(requests, 1);
+  assert.deepEqual(progress.at(-1), ["session", "complete"]);
+});
+
+test("SALES_REP skips preparation; failed preparation does not auto-repeat or reject modal loading", async () => {
+  for (const allowed of [false, true]) {
+    const app = loadApplication("content");
+    let requests = 0;
+    const progress = [];
+    app.currentUser.ensure = async () => {};
+    app.currentUser.allowsCrmActivities = () => allowed;
+    app.activityProgress.update = (...args) => progress.push(args);
+    app.debugContentLog.appendBackgroundRequestLog = () => {};
+    app.platformContentMessages.sendRuntimeMessage = async () => { requests += 1; return { ok: false }; };
+    await app.srSessionPreparation.ensure();
+    await app.srSessionPreparation.ensure();
+    assert.equal(requests, allowed ? 1 : 0);
+    assert.deepEqual(progress, allowed ? [["session", "running"], ["session", "error"]] : []);
+  }
+});
--- a/tests/support/characterization.cjs
+++ b/tests/support/characterization.cjs
@@ -57,7 +57,7 @@ function loadContent({ fetch = unexpectedFetch, storage = new Map(), xsrf = null
  };
 }

-function loadBackground({ family = "chrome", fetch = unexpectedFetch, storage = {}, cookies = () => [], storageError = false } = {}) {
+function loadBackground({ family = "chrome", fetch = unexpectedFetch, storage = {}, cookies = () => [], storageError = false, messageTimeout = 2000 } = {}) {
  const time = clock();
  const listeners = [];
  const progress = [];
@@ -123,7 +123,7 @@ function loadBackground({ family = "chrome", fetch = unexpectedFetch, storage =
  function dispatch(message) {
    return new Promise((resolve, reject) => {
      let replies = 0;
-      const timer = setTimeout(() => reject(new Error("Message did not receive a response")), 2000);
+      const timer = setTimeout(() => reject(new Error("Message did not receive a response")), messageTimeout);
      const pending = listeners[0](message, sender, result => {
        clearTimeout(timer);
        assert.equal(++replies, 1, "Message must receive exactly one response");
--- a/tests/workloadActionForm.test.cjs
+++ b/tests/workloadActionForm.test.cjs
@@ -35,6 +35,89 @@ function setup() {
  return { app, host, document, nodes, form };
 }

+test("missing SR plus opens pillar form, handles retry, ignores closed requests and respects roles", async () => {
+  const h = setup();
+  h.app.opportunitiesTableState.opportunitiesTableState.items = [
+    { OptyNumber: "A", Name: "<Opportunity A>", CustomerAccount: { PartyUniqueName: "Customer A" }, EffectiveDate: "2026-11-30" }
+  ];
+  h.app.opportunitiesQueryState.periodRequestVersion = 1;
+  h.app.fusionCrmServiceRequests.requestCrmServiceRequest = async () => [{ SrNumber: "SR1", OpportunityName_Id_c: { OptyNumber: "B" } }];
+  h.app.debugContentView.renderDebugPanel = () => {};
+  await h.app.opportunityCrmServiceRequests.load("test", 1);
+  const calls = [];
+  const extraCalls = [];
+  h.app.currentUser.getUserId = () => "user@example.invalid";
+  h.app.platformContentMessages.sendRuntimeMessage = message => {
+    if (message.type.endsWith("requestSrLookupPrimaryPillar")) return new Promise(resolve => calls.push({ message, resolve }));
+    extraCalls.push(message);
+    return Promise.resolve({ ok: true, items: message.type.endsWith("requestSrLookupOpportunityBusiness")
+      ? [{ Id: "123", RecordName: "Service", Abstract_c: "<Description>" }]
+      : [{ code: "CODE", name: "Label" }] });
+  };
+  const badge = h.app.opportunityCrmServiceRequests.createBadge("A");
+  const plus = badge.children.find(node => node.tag === "button");
+  assert.ok(plus);
+  assert.equal(plus.textContent, "+");
+  assert.ok(!h.app.opportunityCrmServiceRequests.createBadge("B").children.some(node => node.className === "opportunities-extension-add-action"));
+  plus.click();
+  assert.deepEqual(h.nodes().filter(node => node.tag === "dt").map(node => node.textContent), ["Customer", "Name", "Close Date"]);
+  assert.deepEqual(h.nodes().filter(node => node.tag === "dd").map(node => node.textContent), ["Customer A", "<Opportunity A>", "30/11/2026"]);
+  assert.equal(calls.length, 1);
+  assert.equal(calls[0].message.type, "opportunitiesExtension.requestSrLookupPrimaryPillar");
+  const field = () => h.nodes().find(node => node.name === "primaryPillar");
+  assert.equal(field().disabled, true);
+  calls[0].resolve({ ok: false, error: "Unauthorized" });
+  await flush();
+  assert.equal(h.form().attributes["data-state"], "error");
+  assert.equal(extraCalls.length, 3);
+  assert.equal(extraCalls.find(call => call.type.endsWith("requestSrLookupOpportunityBusiness")).emailAddress, "user@example.invalid");
+  assert.equal(h.nodes().find(node => node.name === "customerDeadline").type, "date");
+  assert.equal(h.nodes().find(node => node.name === "description").tag, "textarea");
+  assert.equal(h.nodes().find(node => node.name === "language").children[1].value, "CODE");
+  assert.equal(h.nodes().find(node => node.name === "platform").children[1].textContent, "Label");
+  assert.equal(h.nodes().find(node => node.name === "service").value, "123");
+  assert.equal(h.nodes().find(node => node.name === "service").type, "radio");
+  assert.ok(h.nodes().some(node => node.textContent === "<Description>"));
+  h.nodes().find(node => node.textContent === "Retry" && !node.hidden).click();
+  calls[1].resolve({ ok: true, items: [{ code: "SaaS_HCM", name: "SaaS - HCM" }] });
+  await flush();
+  assert.equal(field().disabled, false);
+  assert.equal(field().children[1].value, "SaaS_HCM");
+  assert.equal(field().children[1].textContent, "SaaS - HCM");
+  const search = h.nodes().find(node => node.id === `${field().id}-search`);
+  assert.equal(field().hidden, true);
+  assert.equal(search.disabled, false);
+  search.value = "hcm";
+  search.listeners.input();
+  const options = h.nodes().find(node => node.id === search.attributes["aria-controls"]);
+  assert.equal(options.children.length, 1);
+  assert.equal(options.children[0].textContent, "SaaS - HCM");
+  search.listeners.keydown({ key: "ArrowDown", preventDefault() {} });
+  search.listeners.keydown({ key: "Enter", preventDefault() {} });
+  assert.equal(field().value, "SaaS_HCM");
+  assert.equal(search.value, "SaaS - HCM");
+  assert.equal(options.hidden, true);
+  search.value = "does not exist";
+  search.listeners.input();
+  assert.equal(options.textContent, "No results");
+  search.listeners.keydown({ key: "Escape", preventDefault() {}, stopPropagation() {} });
+  assert.equal(search.value, "SaaS - HCM");
+  assert.ok(h.form(), "Escape closes only the options");
+  assert.equal(calls.length, 2, "searching does not issue another request");
+  h.nodes().find(node => node.textContent === "Cancel").click();
+  assert.equal(h.host.children.length, 0);
+  h.app.opportunitiesTableState.opportunitiesTableState.items = [];
+  plus.click();
+  assert.deepEqual(h.nodes().filter(node => node.tag === "dd").map(node => node.textContent), ["-", "-", "-"]);
+  h.app.opportunityCrmServiceRequests.reset();
+  calls[2].resolve({ ok: true, items: [] });
+  await flush();
+  assert.equal(h.host.children.length, 0);
+  h.app.currentUser.allowsCrmActivities = () => false;
+  plus.click();
+  assert.equal(h.host.children.length, 0);
+});
+
 test("only plus opens the nine-field form; a missing workload stays disabled without a save operation", () => {
  const h = setup();
  const badge = h.app.opportunityWorkloadActions.createBadge("A");